I have been a customer for over 20 years, since they were Lexx insurance. I recently had a terrible…read moreexperience with the Concord office. It's taken them over a month to move offices. In the meantime I've been trying to get in touch with someone to go over my policies and make some changes. No one will call me back. Not Taylor, not Sean the office manager...I even tried to get an appointment at the Cambridge office and no one called me back. It's pretty obvious they don't want my business. I'm in the process of changing agencies. I don't recommend them at all. So almost immediately after posting this review I got a call. The next day I had an appointment in the office and we went over everything and they ended up saving me a few hundred dollars. Great. Fast forward to this morning . I need a home owner policy for another property. After several attempts at calling I finally got someone. They took my information and said someone would call me back in 20 minutes. It's been several hours now and still waiting. I'm unable to get anyone on the phone despite repeated attempts. It's like they don't want/need my business. I'm sure I'll get a call after I post this. Really sad it has to come to this. Oh and I also stopped by their Concord "office" since it's on my way home. Lights out and locked up tight at 4 pm.

I have been a customer for 20 yrs now and have noticed that the cost is going up consistently every…read moreyear for the same type of coverage & poor customer service. This year the cost for my auto policy is up 30%. I am a safe driver with no tickets and low miles. Further more I have the umbrella that covers house & cars. This happened in the last 2 years too and I had to call the agents constantly to have the cost checked and corrected. It took a long time & lots of follow up to get it reimbursed. This year I accidentally found out after several calls that the last agent left, not that she was very responsive. It is time to look for a different company.

This place is your one stop for insurance. They do my house,…read morecars, and my boat. They also handle my business insurance as well. They're always friendly and know their business very well. You are more than just a number to these folks..

I've had this same company for my car insurance for the past 10+ years, as long as I've been…read moredriving! Jackie Norton is incredibly helpful and easy to talk to, she's previously insured my whole family and has really gone the extra mile for us over the span of our relationship. I highly recommend her as an agent.

Agency Owner and Agent Jacqueline is very experienced knowledgeable and professional. A+read more

I have ALL of my insurance with WIC and I would never consider going anywhere else. Derek is my…read moreagent, and he is extremely knowledgeable, unbelievably helpful, and so personable. He makes the time to get to know you personally, and he takes incredible care and pride in his work. Before I found him, which was through a referral from someone else who raved about him, I barely had any interaction at all with my agent (different agency). I know it's possible to obtain insurance without an agent, but I would never do it. There is something to be said for the ability to pick up the phone and call an actual person - especially one that knows you -- in a moment of need, and when the guy on the other end of the phone is Derek, problems or issues become easy fixes every time. WIC treats clients like businesses used to - as people, not numbers. I wish everyone I dealt with was this way!

My family has been insured with WIC Insurance for more than 20 years. They have agents who have…read morebeen there more than 20 years and are experts. WIC is an independent agency which means they have more than one insurance company to choose from and can pick the best company with the lowest rate for your homeowners or auto insurance. When you need insurance, go visit WIC INSURANCE.

Catherine is the best. She's attentive, knowledgeable, professional, friendly, and patient! I…read morerecently bought a new car and was lured into the dealership's insurance offering (a bundle, no less). Catherine was happy to review the different coverages available to be sure I have what's best for my needs. In the end, they couldn't beat Howe's, and I already knew they wouldn't be able to compete with the excellent customer service I receive regularly from Catherine.

From the owner: Howes Insurance Group's consultative process protects our client's wealth and manages their…read moreinsurance costs through customized plans, continuous monitoring and easy, on-demand interactions.

I am very impressed by the timely response I get from dealing with Middlesex Insurance. Dariana is…read morevery professional, knows the insurance industry, and has great advise. Her quotes are competitive, and she gives you information as to why you need the coverage. I am very happy to work with her and Middlesex Insurance.

Inhumane treatment. They cancelled my car insurance at the worst time humanely possible when I have…read morea sick child with RSV and a job to go to. Their reason was my record "isn't good" yet all I had in the past 3-4 year span was a couple speeding tickets, a passing violation while being late to work due to a snail driver going under the speed limit and hitting a park car at fault being overtired from work. If I had several major accidents or if that was a hit and run then I can understand but I'm very responsible and never had severe accidents in my life... all it took was for them to disqualify me over hitting a park car. Now I've got to drive over an hour in a couple days per RMV orders to take a safety course to avoid a suspension of my license and now I cannot even drive there to avoid losing my license, damned if I do damned if I don't. They seem so uncaring about my situation, they can't walk in my shoes how much impending doom I've got going on and can't even drive my sick child back to the ER if need be. Now I'm struggling big time to find another insurance policy all of the bigger companies won't take me over this abrupt cancellation and we never had a non payment once!! Awful treatment here DO NOT RECOMMEND!

Wonderful service that I've never had anywhere else. The most friendliest and caring staff who…read morealways answer my questions. Could never ask for a better insurance company and I will always recommend them to anyone I know.

Super helpful! Compared rates for me and showed me the best path forward. Very knowledgeable and I…read moretrusted I was getting the best deal.

Dick Egan was able to save us close to 50% on our (3) auto insurance policies…read more He's very professional, and has followed through on all interactions in a timely and satisfactory manner. We recently had to swap registrations & plates between cars, and Dick made it a breeze. Highly recommend !

I went here to renew my license and upgrade it to a REAL ID. The two staff members who helped me…read morewere friendly, professional, and efficient. Much better than going to the RMV! Closer to my house, too. Remember to review the list of docs you will need before you go. If you don't bring the necessary paperwork, the staff can't help you - they are not allowed to make exceptions to the law. So carefully read the information provided by the RMV before you go and you shouldn't have any problems.

Came here to renew my driver's license and it was a breeze. I was in and out with minimal wait and…read morethe staff was very pleasant and professional. They did try to sell me a credit card which I don't love but other than that, it's a much better experience than having to wait forever at the RMV.