I highly recommend this place. Very professional. Great service and they don't overcharge me. As a…read morewoman, it's the first automotive shop, in my life, that I don't feel uncomfortable. They always treat you respectfully and I don't feel that they are out to overstretch what I really need.

If your kids are going to college here, don't let them take their vehicles here. Although it sounds…read morelike some locals also have had issues with overcharging from this place. They will rip off your kids. I phoned and spoke with the owner about my daughter's vehicle a week ago. The codes were pointing to likely bad coil or spark plug. This is a $30-$90 part from Napa, which is where the owner told me they typically get their parts (I think he said AutoZone also). He went on and on about how they warranty it for 3 years if they provide the part (I had asked if we could order some OEM grade spark plugs/coils to have installed). He told me the rates they typically charge and if the work takes half an hour, they'll charge you half of that. The rates were around $100/hr, $130/hr, and I think $150/hr. I phoned the morning it was taken in and spoke with Josh. I had complied a list of the codes and the likely cause. He had the list and commented, "those cars can be finicky." It's a Mini Cooper. The most common cause for those codes is bad spark plugs or coils, which I had also discussed with the owner. He told me he'd call me after they looked it over. I thought he had my phone number from my daughter, but apparently he didn't. He called her, and she told him to do it. She said he told her "he had to order the part," so I was hopeful we could stop it in time. They charged her $497 to replace 1 ignition coil. It takes 15-20 minutes at the most to replace one of those. I CALLED 10 MINUTES AFTER HE TOLD HER HE HAD TO ORDER IT. I told the other repair guy we not want them doing the work at $474. The other service repair guy told me, "I think he's already done the work." I told him, "He just told her he had to order the part." This repair guy said he'd have Josh call me. He never did (waited a couple hours). Checked with my daughter. "I picked it up." "He charged me for 1 coil." The car was scheduled to go in at 1 pm. I spoke with the second repair guy at 3:50. They phoned my daughter at 3:15 to tell her what the issue was and how much it would cost. She gave them the okay but then tried to call them back, but it didn't matter because they fixed it by 3:25. She received a text that it was ready at 3:25-10 minutes to swap out the coil. The work was done like I figured in 15-20 minutes. It would have cost us this much to have it towed near Asheville to have a Mini repair shop do it. Of course they told her it was a Mini Cooper and harder to work on. The spark plugs and coils are not hard to replace on a Mini Cooper-as evidenced by the 10 minute repair time. It's really no different than my Honda Pilot spark plugs and coils. "Mini Cooper Countryman Ignition Coil Replacement Cost The average cost for a Mini Cooper Countryman ignition coil replacement is between $156 and $222. Labor costs are estimated between $91 and $115 while parts are priced between $65 and $107." They charged $171 to swap the coil with another one to confirm it was bad. I've done that before. Takes 3 minutes. Then they charged $280 for the part and to put the new coil in. There is a lovely extra $43 fee for something also. LIARS AND SCAMMERS. I contacted a Mini Cooper Dealer/Service shop. For OEM part, they would have charged $170 for the coil and $250 (1 hour labor). this automotive shop is not on the same level of a BMW/Mini Cooper repair shop. UPDATE 2/6/23: Josh agreed to reduce the invoice which I appreciated. However, I still feel like it's higher than it should be. I think future customers should know about the $171 extra charge for diagnosing the issue (whether it takes 10 minutes or an hour as I was informed--including just running an OBDC scan). It's just a flat extra fee on your bill. The $43 is for shop supplies. Maybe people in that area are okay with that big diagnostic fee, but where I'm from, that isn't okay. I therefore do not feel comfortable removing my original post, but I will give them a nod for reducing the invoice by $150.

My SS Was reading service the Stabilitrack, and it was misfiring, he hooked it up, fixed something…read moreand off we went! Saved my trip! Problem diverted!!! Thanks Tommy!!!

Tommy Sumner is egotistic enough to think he is above the law. It's true that he destroyed my…read moreToyota because he wanted that particular model truck. He got away with it at the time because I had no proof except for a loose oil pan bolt and a blown engine. I knew deep down that he intentionally sabotaged my truck and later had it proven by one of his previous emplyees, an eyewitness. He felt so safe in his actions that it was obvious he had done this before. I lost my truck and the money I paid for the "repair" from his shop. Use this business at your own risk.

Great service at reasonable prices. You may need to book in advance but it's worth it.read more

Chris has worked on my car twice, and as a college student away from home with a car that…read moreconstantly needs to be fixed this shop is the best around. I highly recommend Chris for any car needs, he keeps you up to date and is super friendly. Pricing is fair and he doesn't try to make you over pay. He works efficiently and can get you in as soon as he can. Also he does cash, credit, debit and if your parents are paying from home he can work with that too!

We had a tire going flat very very quickly. We are out of state and was lucky enough to see a gas…read morestation a few miles ahead. Down to 6% air when we pulled in to use air pump. Was directed by an employee to Hillmans, which happened to be under 2 mikes away. They found the problem, a puncture, fixed it at no cost and were friendly and efficient. Southern hospitality at its finest. God is good. If this had happened a few miles farther down the highway we would have been stranded. Thank you so much.

Luckily I've only had to get my car worked on twice since moving to NC but both times I brought it…read moreto the lovely people at Hillman. The staff are some of the friendliest people I've met and they get the job done efficiently. I feel like I'm talking to actual people when I come here not just a business like other shops. If you do need some TLC for your car do yourself a favor and go to Hillman.

This business is a joke. Dude that owns it does not care about your time. Misdiagnosed my vehicle…read moreseveral times and never finished the work. Dealt with them for over 2 months to still not have my vehicle fixed. Half the time I went by the shop during regular business hours they had the shop closed. Go to Hillmans Family Automotive or Professional Brakes and Tire instead. You will regret going to MP Motorsports.

After receiving a high quote from a dealership for a necessary car repair, I sought out this shop…read morefor a second quote and to do business locally. However, I ended up getting jerked around and ignored. I took the car in and the intended repair was not needed according to them. The parts had been ordered and I was told they would be held just in case the problem came back - which it did. Took the car back and they confirmed the initial diagnosis but now they didn't want to do the repair after having given me a quote for the job and retaining the parts. First, I was told it would take weeks before they could get to it - and, then they took it upon themselves to get a quote for the job at a different shop - one I was not familiar with. I told them I would like them to do the work because I trusted them. Then they decided they would have to re-price the parts and re-evaluate the quote! They would get back to me for an appointment. Didn't happen. Because of this ill treatment, I would never recommend them to a future victim. Good news is - I took the car out of town, got the repair done at a cost less than what he had quoted. So much for shopping locally with small business owners!!

Dale was AMAZING. He dug my car out of an impossible ditch and didn't leave a single mark. I was in…read morea remote area and he got here in less than 45 min. He was really friendly and knowledgeable. I could not have asked for better service!

Not happy with this place. They charge way too much and…read moredidn't even fix the problem. I would definitely go elsewhere for your mechanic needs

I reached out to Jenn the Friday before Memorial Day when my Ford Explorer broke down without…read morewarning on a family vacation. I had contacted several other mechanics, garages, and car dealerships in the Clayton area looking for help and nobody was able to work me in or even give me any advice on where to go. I found JennJohns Auto Service in searching online and it turned out to be an amazing experience. Jenn and John were on site less than 24 hours after my original inquiry, diagnosed my problem, and replaced my alternator and serpentine belt quickly and with obvious expertise. Throughout the experience they showed excellent customer service and showed us step by step what they were doing and the reasons why, proving their years of experience as mechanics. Their rates were fair and reflected their experience and customer focus. I cannot recommend them enough.

From the owner: With over 20 years of experience, JennJohns Auto Service is your go-to destination for dependable,…read moreprofessional technician. Our experienced team of certified, senior master technicians are dedicated to providing swift, comprehensive auto repair services, so you can get back on the road faster.

Been taking my car here for years. Greg is honest and competent. I won't go anywhere else unless…read moreit's an emergency and he isn't in.

Terrible customer service. They don't stand behind the parts they use. I had a part still under…read morewarranty and they refused to replace it. And they are more expensive than other shops for the same work. Will never return.

Was stuck on the side of the highway and within 30 minutes he was able to come and diagnose my…read moreproblem and fix it promptly. The price he gave me was much better than I was anticipating.

Collins mobile mechanic can only do basic transmission work (his words not mine). Most people can…read moredo basic transmission work drain and refill transmission fluid.

While on vacation (we are from Pennsylvania) my husband needed to replace the tires on his 2018…read moreF150. We had tires installed by a tire shop that strictly handled tires so they did not have an alignment machine. We contacted Andy Shaw Ford on Monday, August 12TH, and we were given an appointment for Tuesday, August 13TH! We were surprised with how quick they could get us in and were understanding of the situation. We arrived on the 13TH as scheduled and they were very prompt and so helpful! We walked the lot as we waited, viewed some Ford Broncos and spoke with some of the staff. The staff was so down to earth, helpful and even gave suggestions on local eateries and places to do things. We appreciate the excellent service that got us back on the road worry free for the rest of our vacation and our trip home! My husband knows what it takes to work in the dealership business as he has done so for 29 years here in Pennsylvania and we are truly grateful for their service! M. Blew

Staff is friendly and goes out of their way to help. I have serviced several vehicles here.read more