Mark (owner and main pool guru) provides great, personal, honest service. He's responsive and truly…read morecares about his work, the customer relationship, and the quality of his customers' pools. Finding service like his is a rare pleasure.

This company was great to work with. Had my pool winterized and they had good communication and…read moreexplanation of what they were doing. Completed the job quickly and cleanly. Was flexible in scheduling and had very quick responses when I made an inquiry on yelp. Would recommend to anyone I know with a pool.

I started using Ken after a family member had recommended him a while ago. We have an in ground…read morepool that was serviced by another commercial provider for years. I had been having fits with my pool sweep not getting the bottom of the pool cleaned. The other company tried for seven months to fix the issue but they weren't successful (and they charged me each time). I called Ken and explained the circumstances to him. He said he had some availability later that evening and swung by the house. In a matter of a few minutes, Ken analyzed the issue, got parts from his truck and fixed it!!! We decided to have Ken maintain our pool since! Over the last four months, Ken shows up when he's supposed to, our chemicals are typically well balanced, and our pool sweep is still performing well. I highly recommend Ken and his services.

Judd is wonderful to work with! He is very detailed and thorough, and his quality of work speaks to…read morehis talent. We very much enjoyed working with him on our pool project and would highly recommend him to anyone in the area. Very pleased!

Great Pool Service! They have done a great job for me for several years. Very dependable and…read morecertainly take care of any problems that may come up. I highly recommend them.

Extremely detail oriented, great communication and very timely. I appreciated that they didn't try…read moreto charge outrageous prices. They were very knowledgeable and helpful. 10/10 recommend and planning to sign up for the cleaning/maintenance services. Glad I found moore's spas. They did a much better job getting my hot tub into a tight space than the company I purchased my hot tub from. Above and beyond excellence.

I purchased my Jacuzzi spa in 2003. Thanks to Taylor and Rachel it is still running and looking…read moreamazing! Their service is exceptional and reasonable. I have had a couple close calls when I thought my spa was done for. I was at the point of discussing the purchase of a new spa with Rachel but Tadd came through and diagnosed the problem and saved the day. Most recently (Aug 2025) I had an electrical issue that Tadd found and Taylor was able to professionally and effectively communicate the issue to my electrician to get my spa back up and running safely! I am grateful for their commitment to their clients no matter where they are.

I bought a new house in Brentwood and called FP&S. They had been servicing the pool here for a…read morecouple of years. The girl I spoke to just kept saying over and over and over again that they could help, that they could take care of it and that she would have someone call me right back. Well, that was 6 weeks ago. I can't say if they do good work or not. I can say they need to hire a competent person to answer the phone and people to follow up. I can also say they lost a potential new customer and the opportunity to bid on several planned upgrades because of upfront failure to launch!

I can not say enough of the staff at Franklin pools and spas. They are extremely knowledgeable and…read morehelpful on the phone or in person. When I moved into my house they came out and taught me and refreshed me whenever I call them. Tara's knowledge and how much she remembers you demonstrates you are not a number but a customer. I always do my best to support local business!! I would recommend any new or old pool owner stop in and see what they have to offer.

Hunter is a very professional hard working young man. He's always open to my ideas and questions…read moreabout our pool. So appreciated!

I've had one of their machines for a year now, just purchased another. Within minutes of the…read morepurchase, I was contacted by one of their reps. which is unheard of.. she assured me that the machine would be here in about a week personally thanked me and we had a lovely conversation. I never got that for any other machine manufacture before! Poolin offers free videos, on line help and even a Face Book users group to ask and share information. Yes the machine is coming from China, but now all machines are made there alas. Customer service at the time is sale is AWESOME and the help after the sale is just as good. Thank you!

In short, STAY AWAY!…read more I cannot believe what awful service we have received since using Nashville Pool Company for our family's backyard pool. We had the pool installed almost 10 years now. A salt water pool to be precise. While it was more expensive to install, after weighing our options we decided it was the right choice for us. When we hired Nashville Pool Company we thought we were getting responsible pool service company that was very reasonably priced. We were obviously very wrong about that though. After a little while of using their services we started to notice bills charging for service visits that were never performed. When we called the company to straighten it out they were always rude and would say we had no proof, insisting that their men had come on a day we had been in the backyard from morning to night. So we must have just missed the strange man coming into our backyard while we were gardening to clean the pool in which the kids were swimming? Yeah, that must have been it... It's easy to have competitive prices when your business practices are less than ethical. But that wasn't the end of our troubles with them. After repeatedly asking the pool cleaners to clean the filters, which I understand takes some time and is not very glamorous, we were only getting grumbles and excuses. Then a little while later we saw one man putting chlorine in the pool. We asked him why and he said that they had made it a chlorine pool (without consulting us, the owners, I might add). We asked why and they responded that the filter was clogged so they couldn't add more salt. Well do your job and clean the filter then! Don't make excuses and then cost us over $1K in repairs! And to top it off, on their last visit to our house, we asked them to clean part of the pool. They responded saying that they didn't have the appropriate chemical. Thankfully we had some in the garage so I pulled it out and asked if they could use that. Grumble, grumble, grumble some more but they finally agreed to clean it. Then the bill comes around and we were charged for a whole thing of the chemical! Even though it came from my garage? I tried to get in touch with the owner or manager to correct the billing mistake and instead I was yelled at and called a liar over the phone. The lady I spoke to then threatened to send bill collectors after us if I didn't pay. All I wanted to do was talk to someone about an error on a bill! Of course I paid, what else could I do? All in all I would say that Nashville Pool Co has provided me with the worst customer service that I have ever received in my life. On top of that they weaseled hundreds of extra dollars out of us for inventory that wasn't theirs and services that they didn't provide. I hope my review can save someone else out there from the headaches that come along with interacting with this company.

I agree wholeheartedly with the negative review and experienced very similar issues with Nashville…read morePool Company, from using all of my pool cleaning supplies and charging me for them to stealing the ends of the jets from our hot tub (which now just has open pipes for the water jets) after "opening" the pool up this year. I say opening but really it took from the end of April until the end of June for them to actually open it and clean the water/vacuum etc They tried to charge us for the pleasure after using our chemicals and the pool still being green and full of leaves and stuff from spring, the Polaris disconnected and the columns from winterizing still in the skimmers. This was whilst we had family staying from the UK who really wanted to use the pool and hot tub and were around every day watching the shady dealings of this company from the deck doing everything but opening the pool and cleaning up. We had many prior bad experiences the year before but thought that given they'd installed the pool initially that they'd be best to help maintain it. That was a mistake and I'd never trust them again. The amount of lies they tried to tell us was incredulous and frankly they are very expensive to boot. Also the rudeness of the way the owner spoke with my wife was shocking and very disrespectful. Thankfully we mutually agreed to not do business anymore. There is no situation that I would ever recommend this pool company to anyone. No agendas here and only a fraction of the stories I could tell about this company in the 2 years we used them.