I used Alliance for Children for my adoption in 2009. Alliance was my second agency. They stepped in when the first agency was unable to complete my adoption, due to the fact that I lived abroad. The difference between how the two agencies treated me was night and day. I found them to be practical and common-sensical. That is rare in the world of international adoption! I had a very unusual situation (I lived outside of the US while adopting) but Alliance was willing to work with me and find creative solutions to bring my daughter home.
My e-mails were--and are--always answered promptly; even if it's just to acknowledge that it's been received while she finds the answer. Expectations were clearly laid out. My timeline followed predictions (not easy in Russia). Payment schedules were clearly laid out and adhered to. There were no surprises.
It is true that the social worker on staff only works part time, and that can be frustrating. I've just had to adjust my timing to hers. And, she does take into account her schedule when setting deadlines for documents, etc., so it's not really a problem. I had some difficulties with one other staff member returning calls and e-mails. But, there are AMAZING and supportive staff members there, too. Megan is really a star. I can't say enough good things about her. She is helpful, thorough, compassionate, and extremely professional. You cannot put yourself in better hands than hers.
The in-country staff I dealt with was amazing as well. There was NO PRESSURE whatsoever to make a snap decision. I was given all the time I needed to make a decision. The only questions I was asked was how the staff there could help; what information would make me feel comfortable committing to a child. As a single mother traveling alone, this was very, very important. With the Alliance staff in Russia and on the other end of the phone in the US, I never felt as if I were doing this alone.
The support continued after I came home. The Alliance staff continues to check in and are always glad to hear stories and see pictures. I know that if we had had any problems as a new family that they would have been quick to step in and offer support. Actually, I know another family who adopted that had some struggles. Megan and the rest of the Alliance staff kept in close contact with the family as they began their new lives.
Please know that adopting is a very emotional journey. It is difficult! And, it is difficult to be patient. Oftentimes an agency just doesn't have any answers to give to a prospective parent.
I would not hesitate to recommend Alliance to friends--and have done so many times. I am hoping to adopt another child. I will use them again.
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