I don't know what the one review is about, but Bill of TFS is outstanding! His pricing is very…read morecompetitive and he always returns calls and makes appointments on time. They've always left my home clean and went out of their way to communicate timing and costs up front. I highly recommend this company to any household in Nashville!

Fixed our fireplace without a hitch. Pleasant, on time and reasonable price. Great service.read more

From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

Benjamin the technician was very knowledgeable, explained the step by step inspection process, the…read morework that needed to be done for minor repair and overall shape of the fireplace as a whole. Great service, very professional highly recommend to anyone that needs a fireplace cleaning and inspection

Excellent service.. Technician was very knowledgable.. Will DEFINATELY use Embers in the future..read more

This was a far more customer friendly store under the prior owners. They'll sell you Ritz Carlton…read morepricing, but the service after the sale is more akin to Motel 6. Nope. We are done.

The worst attitude, act annoyed to answer questions and not interested in helping find solutions!…read more The worst attitude, act annoyed to answer questions and not interested in helping find solutions!

I bought a large wood-burning stove from Nashville Fireplace. They installed it incorrectly; the…read moremanufacturer told me if I used it, it would be a fire hazard. Nashville Fireplace said it was fine the way it was and that the manufacturer was wrong. After six months and many calls/emails, they finally came out to move the stove. When they did, the installers accidentally put two holes in my ceiling. They told me they'd have them fixed. They didn't. It took me nearly two years to get them to send someone out. (And the whole time, the service manager was rude about it.) When they finally did come out to fix the holes, they didn't match the paint properly, and when I told them they needed to put my ceiling back the way they found it, they told me it was my fault, and they wouldn't do anything more. The owner said he didn't want to spend any more money. Well, I will never spend another dime at Nashville Fireplace. Terrible attitude. Terrible service. Shoddy work. AVOID AT ALL COSTS.

The pilot light in my gas fireplace would not stay lit. I called three different companies to get…read moreestimates and schedules. Advantage was the most responsive and had the best price for a basic service call. Communication was excellent. Initial contact was by phone and I had to leave a message. Received a response by text quickly and that was how we answered questions and set up the appointment (I really like working this way!). I also received email confirmation and reminders of the appointment by text and email. Service technician arrived within scheduled time and included a text to let me know he was on the way. He inspected everything, cleaned thoroughly, and replaced the lava rocks. He tested electricity output, carbon monoxide levels, and checked for gas leaks. He determined that dirt and time was the culprit and no other repairs were needed. I was very impressed by the company and the service technician. And my fireplace is now working beautifully!

Advantage Gas Service did a very thorough job cleaning and servicing my fireplace. I definitely…read morerecommend them.

We had a small issue with our fireplace so we reached out to Sweeps and Ladders to assist. The…read moreOwner was in the area and took it upon himself to stop by. The issue was as simple as replacing the battery for the box. Neither one of us had the correct batteries - he took it upon himself to go to the closest gas station to purchase the batteries. He may have been gone 10mins - came back, replaced the batteries and the bonus was the great conversation that came with it. EXCELLENT customer service - this is what going above and beyond looks like. If I could rate Sweeps and Ladder higher than a 10 I would!

Their inspection was really thorough and good. Worth the expense. Even included drone shots of top…read moreof chimney.

Needed to have the chimney inspected and they were on time and professional. Cleaned up and…read moreeverything was ok.

Terrible. Told by home inspector logs installed incorrectly. In escrow. Send photo and ask to…read moreverify if correct. Said they can't tell from photo and have to come out for $271.00. I cancel because it's after escrow closes. Again, I cancelled and they still came out and then have been harassing me for payment. Try anyone else. Ashbusters is dishonest and inept.

I came into this knowing that I needed to replace the rusted, dilapidated old grill I'd gotten from…read morea co-worker years ago, but wasn't sure where to start. Stephen at Hearth and Grill shop helped me pick out a grill that was good for me and a great set of starter accessories. Couldn't have been an easier process! Mike, Jesse, JJ, and Gary helped assemble the grill and put it in place for me. They also hauled off my old grill. Finally, they walked me through the features of my grill and how to get the most out of it. Really pleased with the service from Hearth & Grill Shop!

Piedmont Natural Gas came out to check out my fireplace and noticed that it wouldn't stay lit…read morebecause a part needed to be replaced. He adamently recommended The Hearth & Grill Shop. After a few email back-and-forths, the technician was less than polite and refused to even look at my fireplace. If I'd done my due diligence, I would've seen the overwhelming negative reviews on Yelp and never contacted them in the first place. I'm just here calling 'em like I see 'em, and this place is a dud.

Great job on my gas logs! Ran all new gas lines in my craw space and into the firebox. Was very…read moreclean and to the point. Very nice and new all the answers to all my questions.

Working with Michael at Chimney Fixers has been great! He goes above and beyond. He really knows…read morehis stuff and I feel like i have learned a lot about my house. He inspected and cleaned our chimney and installed a wood stove and we are very happy with the results:)

I saw a post on Facebook about a couch. When I inquired about it, I got a response with where it…read morewas located and that was it. After reading some reviews, I was a bit hesitant because people said when things went wrong, no one helped them once it was delivered...but their prices are good, so we figured we'd take a chance. We walked into the store and were greeted right away. They allowed us to walk around and take our time. We didn't have someone following us at a distance; they allowed us to look and were there when we had questions. After we decided, we went back and forth on a few details. Noah helped us and he was very nice and Billy (the owner) came and introduced himself. Long story short, a piece was left off our delivery. My husband and I went back and forth on the piece (he wanted it, I didn't), but we decided to go ahead and get it. When we received our delivery, it was not there. We looked at our receipt and it specifically said it was without that piece of the couch. We couldn't get ahold of Billy, our delivery drivers left (who were awesome) and we figured we weren't going to get it. We had absolutely no recourse because our receipt did not include that item, which we didn't notice until delivery day. Once the guys got back, they talked to Billy, called us and said it was absolutely ours, so we came to pick it up. The integrity Billy showed is beyond appreciated and noticed. From start to finish, everything they said they would do, they honored... not only in price and delivery date, but even with a small slip-up. We will 100% come back. Highly recommend.

These guys really tried and very helpful during the process. 100% recommend. Billy was more than…read morewilling to get the sofa here and I deeply appreciate it.