I don't know what the one review is about, but Bill of TFS is outstanding! His pricing is very…read morecompetitive and he always returns calls and makes appointments on time. They've always left my home clean and went out of their way to communicate timing and costs up front. I highly recommend this company to any household in Nashville!

Fixed our fireplace without a hitch. Pleasant, on time and reasonable price. Great service.read more

From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

Just great service and great price anytime I use chim chimney . They've replace my fireplace with…read morenew one and cleaned out dryer vents up on the roof . I couldn't have had better service, thanks so much, till next year when vent needs service again.

I had a great experience working with Embers on our outdoor kitchen. Zach (one of the owners) was…read morevery helpful in the selection process. We installed an Alfresco gas grill and refrigerator. They have a great selection of grills and all the accessories. What really impressed me was that after our kitchen was installed, Zach arranged for the Alfresco sales rep to come to my house and cook a meal on the new grill. The food was excellent and I learned how to use my grill to perfection. Tip: Get a grill that has a rotisserie. It really makes the grill more versatile and gives you the ability to cook a lot more food simultaneously. The rotisserie chicken is awesome.

Excellent service.. Technician was very knowledgable.. Will DEFINATELY use Embers in the future..read more

Not sure I'd recommend Nashville Fireplace... We ordered a…read morenew fireplace insert (logs, burner, remote) about a week before Thanksgiving. Finally received it and it was installed about one month later (the week before Christmas). Our salesperson was uncommunicative during our wait, and sounded entirely disinterested when my husband called for information or updates. Once it was installed, our fireplace worked great...for one week. It suddenly stopped working on Christmas Eve, and I've been trying for the past week to get someone out to fix it. After I finally tracked down our installer on my own, he came out and took a look, and discovered we need a new burner (so I guess we got a lemon??). It's New Year's Day now, and I'm still not sure when the necessary fix will happen. So at this point, having paid a couple thousand dollars for a fireplace that won't light, I can't say we're very satisfied.

The worst attitude, act annoyed to answer questions and not interested in helping find solutions!…read more The worst attitude, act annoyed to answer questions and not interested in helping find solutions!

The pilot light in my gas fireplace would not stay lit. I called three different companies to get…read moreestimates and schedules. Advantage was the most responsive and had the best price for a basic service call. Communication was excellent. Initial contact was by phone and I had to leave a message. Received a response by text quickly and that was how we answered questions and set up the appointment (I really like working this way!). I also received email confirmation and reminders of the appointment by text and email. Service technician arrived within scheduled time and included a text to let me know he was on the way. He inspected everything, cleaned thoroughly, and replaced the lava rocks. He tested electricity output, carbon monoxide levels, and checked for gas leaks. He determined that dirt and time was the culprit and no other repairs were needed. I was very impressed by the company and the service technician. And my fireplace is now working beautifully!

Advantage Gas Service did a very thorough job cleaning and servicing my fireplace. I definitely…read morerecommend them.

We had a small issue with our fireplace so we reached out to Sweeps and Ladders to assist. The…read moreOwner was in the area and took it upon himself to stop by. The issue was as simple as replacing the battery for the box. Neither one of us had the correct batteries - he took it upon himself to go to the closest gas station to purchase the batteries. He may have been gone 10mins - came back, replaced the batteries and the bonus was the great conversation that came with it. EXCELLENT customer service - this is what going above and beyond looks like. If I could rate Sweeps and Ladder higher than a 10 I would!

Their inspection was really thorough and good. Worth the expense. Even included drone shots of top…read moreof chimney.

After playing phone tag with the office staff for a couple of days, I was able to schedule a…read morecleaning and inspection for my chimney. The appointment was scheduled quickly (within a few days) and conveniently around my calendar. The tech was on time. He was very polite. He explained everything that he was doing and why he was doing it. He made a huge mess and cleaned every bit of it up when he was done. Before leaving he went over the findings with us, gave us some recommendations for repairs and explained what to do/not do in the meantime. The price was very reasonable. A few days later the office staff followed up with me to make sure everything went well. We've already scheduled a return visit for some additional work. Fantastic customer service. I highly recommend.

Needed to have the chimney inspected and they were on time and professional. Cleaned up and…read moreeverything was ok.

I came into this knowing that I needed to replace the rusted, dilapidated old grill I'd gotten from…read morea co-worker years ago, but wasn't sure where to start. Stephen at Hearth and Grill shop helped me pick out a grill that was good for me and a great set of starter accessories. Couldn't have been an easier process! Mike, Jesse, JJ, and Gary helped assemble the grill and put it in place for me. They also hauled off my old grill. Finally, they walked me through the features of my grill and how to get the most out of it. Really pleased with the service from Hearth & Grill Shop!

Piedmont Natural Gas came out to check out my fireplace and noticed that it wouldn't stay lit…read morebecause a part needed to be replaced. He adamently recommended The Hearth & Grill Shop. After a few email back-and-forths, the technician was less than polite and refused to even look at my fireplace. If I'd done my due diligence, I would've seen the overwhelming negative reviews on Yelp and never contacted them in the first place. I'm just here calling 'em like I see 'em, and this place is a dud.

Working with Michael at Chimney Fixers has been great! He goes above and beyond. He really knows…read morehis stuff and I feel like i have learned a lot about my house. He inspected and cleaned our chimney and installed a wood stove and we are very happy with the results:)

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

I saw a post on Facebook about a couch. When I inquired about it, I got a response with where it…read morewas located and that was it. After reading some reviews, I was a bit hesitant because people said when things went wrong, no one helped them once it was delivered...but their prices are good, so we figured we'd take a chance. We walked into the store and were greeted right away. They allowed us to walk around and take our time. We didn't have someone following us at a distance; they allowed us to look and were there when we had questions. After we decided, we went back and forth on a few details. Noah helped us and he was very nice and Billy (the owner) came and introduced himself. Long story short, a piece was left off our delivery. My husband and I went back and forth on the piece (he wanted it, I didn't), but we decided to go ahead and get it. When we received our delivery, it was not there. We looked at our receipt and it specifically said it was without that piece of the couch. We couldn't get ahold of Billy, our delivery drivers left (who were awesome) and we figured we weren't going to get it. We had absolutely no recourse because our receipt did not include that item, which we didn't notice until delivery day. Once the guys got back, they talked to Billy, called us and said it was absolutely ours, so we came to pick it up. The integrity Billy showed is beyond appreciated and noticed. From start to finish, everything they said they would do, they honored... not only in price and delivery date, but even with a small slip-up. We will 100% come back. Highly recommend.

These guys really tried and very helpful during the process. 100% recommend. Billy was more than…read morewilling to get the sofa here and I deeply appreciate it.