I don't know what the one review is about, but Bill of TFS is outstanding! His pricing is very…read morecompetitive and he always returns calls and makes appointments on time. They've always left my home clean and went out of their way to communicate timing and costs up front. I highly recommend this company to any household in Nashville!

Fixed our fireplace without a hitch. Pleasant, on time and reasonable price. Great service.read more

We hired this company in late winter/early spring to tell us whether the gas log fireplace in a…read morehome we purchased could be converted to a wood-burning fireplace, and if so, to make the conversion. Also, to either repair or replace the back wall of the fireplace as the imitation masonry wall had split. They told us it could be converted and ordered a replacement back wall of sheet metal. They made the conversion. When preparing for the next winter, we checked our propane tank and it was completely empty. We had had it filled in the spring and had not used it at all. We contacted the propane company to check our gas lines and they found that the gas line that terminated behind the fireplace for the gas logs had been cut (actually bent until it broke) when the fireplace was being converted. It had not been capped! A gas line connection had also been bent which caused another leak. Had the leaking gas caught on fire due to us making a fire in the fireplace it could have burnt our house down! Not to mention the hundreds of dollars in lost propane, the metal piece has no feet or anything else to keep it from falling over. We have to shove the firewood grate up against it to keep it from falling over. To beat all that, when I tried to send a certified letter, return receipt to the registered agent for their company, it was returned as the company had moved. I wouldn't trust this company to do ANY work of ANY kind - ever!

From the owner: After three generations in this trade community, we no longer participate because of its practices…read more If you see our unrecommended reviews, you can see our customers genuine response

From the first call for a quote to the job beautifully completed, Chim Chimney was professional,…read moreprompt, attentive and creative. Our first encounter was with Elias, who thoroughly inspected and offered his expertise on design and what to expect. He was honest and didn't rush us or give us unreliable expectations. Initially, we just wanted a wood stove inserted into the "hole" where the old fireplace was. He kindly explained that this wasn't possible without dropping out the prefab FP, along with cutting out stone for proper clearance. Fast forward, Elias found that we had an old chimney to the left side of the unit that spanned from basement to third floor and out the roof. Long story short: in order to make this happen, we had to demolish the entire unit. We chose our stove and the flooring. Next appointment was demolition! Walks in Ben! This guy was the real deal! He was professional and courteous, but what we admired most was that he was honest! This wasn't the usual slam dunk job. Our house was built in 1980. Once demolished, we found all kinds of issues that needed addressing. The builder cut up the hardwood floor to meet the old FP, so there were odd gaps, the old side chimney was in the way! At first, Ben built out too far. We weren't happy. No worries! He came back, removed the frame and backing and built tightly around the chimney column. Throughout the entire process, they made certain all work was done to code! The initial quote never changed, even though wrenches were thrown in. What seemed like a nightmare, this company turned into a dream! They exceed our expectations and then some. I would highly recommend this company, as well as their employees and subs. Absolutely stellar job! Thank you Chim-Chimney for making our dream come to life.

I called them & requested a quote to repair our chimney. The guy was knowledgeable just like the…read moreother to companies I called afterwards. Before he left he said I had to pay 99.00 him for the quote before he left. He said they would deduct it from the bill if I gave them the job. If I had know that ahead of time I would have moved on. I called 2 other companies and they didn't charge a fee. They both gave me a quote for the same work for nearly half the cost. Needless to say, I hired Alligiance Chimney & they did a fantastic job. Never again will I call Chim Chimney. I felt tricked & taken advantage of.

We asked for a quote to come and service our gas lanterns. They were prompt to call back -…read morescheduled a time to come by within 24 hrs - communicated their exact arrival time and did the work 2 days later. We received a multi light discount and their quote was very reasonable. The day of the work they texted to communicate their arrival time, etc and hours later .. our lanterns look beautiful! Wouldn't hesitate to call them and book their service!

I'm very happy with the service to my fireplace. Tylor set a record in response time! He responded…read moreto my call within a couple of minutes & happened to be in the area & was at my home within 5 minutes, fixed the problem swiftly, & was very professional. I highly recommend this company.

We had a small issue with our fireplace so we reached out to Sweeps and Ladders to assist. The…read moreOwner was in the area and took it upon himself to stop by. The issue was as simple as replacing the battery for the box. Neither one of us had the correct batteries - he took it upon himself to go to the closest gas station to purchase the batteries. He may have been gone 10mins - came back, replaced the batteries and the bonus was the great conversation that came with it. EXCELLENT customer service - this is what going above and beyond looks like. If I could rate Sweeps and Ladder higher than a 10 I would!

Their inspection was really thorough and good. Worth the expense. Even included drone shots of top…read moreof chimney.

The pilot light in my gas fireplace would not stay lit. I called three different companies to get…read moreestimates and schedules. Advantage was the most responsive and had the best price for a basic service call. Communication was excellent. Initial contact was by phone and I had to leave a message. Received a response by text quickly and that was how we answered questions and set up the appointment (I really like working this way!). I also received email confirmation and reminders of the appointment by text and email. Service technician arrived within scheduled time and included a text to let me know he was on the way. He inspected everything, cleaned thoroughly, and replaced the lava rocks. He tested electricity output, carbon monoxide levels, and checked for gas leaks. He determined that dirt and time was the culprit and no other repairs were needed. I was very impressed by the company and the service technician. And my fireplace is now working beautifully!

Advantage Gas Service did a very thorough job cleaning and servicing my fireplace. I definitely…read morerecommend them.

Super honest and quick with short term notice - will definitely call again next year! Also cheaper…read morethan various competitors after calling around. No hidden fees or agendas.

I can't say enough good things about Jimmy! I have been looking for an honest chimney sweep for…read moreyears, and now I know I found one. He did an outstanding job cleaning our wood-burning fireplace.gave me some great maintenance pointers and was just a really nice guy. I highly recommend the Jimney Sweep and I will be using him from this point forward.

Called for a quote to remove and replace our electric fireplace. They came out the following week…read morefor the quote. Price was reasonable and lead time to install will be in January. Looking forward to next month. Excellent selection of products.

A thorough job was done with plastic equipment used from the stove up the chimney two stories…read more This company does not climb the chimney. Since my particular chimney tends to have a LOT of creosote near the top, that, nor the cap which also gets a lot of creosote in it, was not addressed really. So I have mixed feelings. The picture near the top, though I am unsure if the very top, showed creosote he said he just couldn't completely clear. This approach to chimney cleaning will probably work fine for most. But just not for me. And because I could not produce a verification of the date of my stove I was not cleared to use it because the area around it wasn't quite big enough, though I know at the time it was installed that distance was enough, I remember checking. The young worker agreed but said since we couldn't prove the date,...it doesn't meet today's requirement. Sigh.