yelp forces at least one star. if I could post with no stars, I would…read more I am finding the opposite of good customer service. When the business first opened, they were very helpful and prompt. For the last two years, we have called for 4 different jobs. Each time we were put off for AT LEAST a week. One time it was over two weeks. Today Jim hung up on my husband. Never calling them again.

Have used Pop's Repair for HVAC, appliances and plumbing. Highly recommend. Great to work with one…read morecompany that can provide all the services. Both their response time and quality of work are great.

This is a great company to work. I contacted Air-O-Smith after my neighbor provided a strong…read morerecommendation to do so as we both sought a quality HVAC service for 6+ years living in Collington Harbour. From my initial call to the office through the service tech that inspected and serviced our split-level system I can say that they provide EXCEPTIONAL service. Tammy was great on the phone to set up the appointment and the Tech, Rober Mclaughlin, provided excellent service with his expertise. This is a great HVAC company to provide quality service your needs.

Called and requested a quote for someone to inspect HVAC. Quote was $150, which was significantly…read moremore than other options. Did not schedule an appointment. Later in the week, a technician showed up unannounced and with no prior communication. I told him to leave. Several days later was sent an invoice requesting $85. I called to tell them they billed me by mistake. They then proceeded to send me an invoice reminder, and when I called again their weekend phone operator was completely unable to help and rude on the phone. Absolutely unprofessional and would not recommend.

You Can Do No Better Than Norris Mechanical!…read more Hersey, his installation crew and support staff worked seamlessly together to provide us with an above-and-beyond customer service to go along with an exceptional installation of our new HVAC system! After receiving quotes from four (4) OBX-based HVAC companies for a new HVAC system (air handler & heat pump replacement), we chose Hersey and Norris Mechanical. Why? Because Hersey listened and understood what we were really trying to accomplish better than all the rest. We started out by asking all the HVAC companies to estimate a HVAC job that would include: * Replacing the heat pump and air handler * Relocating the heat pump from one side of the house to the other, and * Moving the air handler out of a closet and into the attic But what Hersey got (and none of the other companies did) is what we were really trying to do...restore the historical integrity of our mid-century beach cottage. Now with that insight, he suggested not only moving the heat pump and air handler, but also installing a brand new duct system in the attic (including cutting in eight [8] new registers. This gave us the ability to bring back the beamed ceilings throughout the house, which had been hidden under a clunky drop-down ceiling for nearly 20 years. Hersey also relocated our water heater to the other side of the house. So, when the dust settled he was able to move the entire HVAC system into attic, give us back our beamed ceilings, give us a larger heat pump than everybody else quoted and freed up two (2) closets for us. In a 1,000 sq foot cottage that's a BIG upgrade in storage space! And installing all Trane equipment (American made) was just more icing on the cake I could go on with how truly pleased and satisfied we are with the entire estimate and installation experience, but suffice it to say: if you are considering a HVAC installation, then you can do no better than Norris Mechanical! Dan S. Kitty Hawk, NC

Norris Mechanical is an incompetent business completely ruined by Stephanie, who is the absolute…read moreworst part of the company. While their technicians botched a thermostat wiring, Stephanie's toxic attitude and total lack of empathy make her the primary reason to avoid this business. She refuses to help with basic tasks, treats panicked clients with disrespect, and is single-handedly driving the company into the ground.

Way overpriced. Over $300.00 to install a $13.75 (Look it up...Home Depot, Lowes) quarter-turn,…read morein-line shut off valve for an exterior foot shower. I asked for a breakdown for a standard invoice showing parts versus labor and was told they will not provide one. This is a 20 minute DIY job. I've done it myself but this repair need came during rental season and I am out of state. I approved the repair never expecting such a highly inflated price. My lesson learned henceforth. If asked by other community homeowners I will not recommend Absolute Plumbing.

My experience with Absolute started off as a frantic call over the weekend at 8am for the waterfall…read morethat was coming out of my ceiling light into the floor. They arrived fast and fixed the issue. Fast forward a month later, I decided to remove ALL the QUEST piping. (thoughts and prayers if this is still your situation) They took such attention to detail and were very careful when removing furniture, prepping the area and preserving the drywall cutouts. They let me know each day what they'd be doing and when they'd be on site. Very well mannered folks as well. I'll miss the crew when they're gone, but boy do I sure hope they never have to come back. :-). They're ABSOLUTELY the first call i'll make for anything plumbing related going forward. (forgive the pun, i had to)

Highly recommend North Beach Services. They maintained our old system so well it lasted beyond…read moreexpectations. Then, they recently replaced our system. Everyone is very professional and provides excellent customer service. Just had them out to do quarterly maintenance and Christian was prompt, professional, and answered all of my questions. If you are looking for a reliable and customer-oriented company, this is it.

Billy provided a very competitive bid. Before getting bids, I was partial to Trane. After looking…read moreat online reviews and BBB rating I awarded them the job. I do almost everything myself, so I can appreciate the quality of their work and attention to details. The are professional and craftsman at their trade for sure. Highly recommend to anyone looking for HVAC and Heat Pumps in the Corolla 4x4 area.

I contacted AirHandlers as a result of my one-year old Trane heat-pump failing to provide heat…read moreduring the recent cold spell. Although they were booked for the day, they said they would try to get a technician to my home within a few hours to diagnose the issue. Within 30-minutes, I received a text message from them indicating that Anthony, their technician, was on the way. A short time later Anthony arrived and got right to work at diagnosing the problem. After testing my outside unit and thermostat, Anthony identified the issue as a compressor failure on my heat pump. Fortunately, since this unit was only fourteen months old, the compressor was under warranty and a replacement part was available at no cost, although I would have to pay for the labor to install it. About thirty-minutes following the service call I received an email providing me with a written estimate of the cost to install the compressor. The estimate seemed to be a bit excessive to me so I called to discuss it with them. Upon doing so I was told that the estimates they provide are based on the "worse-case scenario," and that the actual cost would most likely be significantly less. They explained that their estimate assumed I would need the system's full capacity of new refrigerant, but most likely that the refrigerant in my system could be drained, saved, and then reinstalled once the compressor was replaced. That alone made the cost about $700 less than the estimate, and that made a lot of sense to me. Accordingly, I accepted their estimate and scheduled a service call to install the new compressor once it arrived two days later. When the date of installation arrived, I received a text-notification at 9AM that Chris from AirHandlers was on the way and would arrive within 30-minutes. A short time later, Chris arrived and got strait to work. The entire process to install the replacement compressor took about two hours. Following installation, Chris did a thorough check of the system to ensure everything was working within the system's specifications, and he provided me with a copy of the detailed report. Chris, who has extensive experience in HVAC systems of over 20-years, also provided me with some recommendations to improve my system's performance further by modifying duct work to increase air flow. Based on his experienced recommendations, I will be contracting AirHandlers in the very near future to perform this work. Following the work they performed, I received a bill by e-mail a few days later. The final bill was within the estimate they provided, and because the work did not require any additional refrigerant, it was substantially less--exactly as they had told me. I am very impressed with the technical competence, timely response to my needs, and the friendly and professional customer service they provided. In addition, they offer an annual service plan that is a great value, which I intend to purchase in January. I highly recommend AirHandlers to anyone in need of HVAC services. A+++

Air Handler OBX did a great job when we experienced an emergency. They were prompt in responding…read moreand quickly assessed the problem, ordered the part and returned to complete the repair.

Through a mistaken judgment, I rated a one star. Mr. McGee showed me what they were doing. I…read morechanged my rating to five plus star. There was a bit of miscommunication and a jumping to conclusion on my part. Thanks for your service

I have used the Gentlemen Plumber numerous times. They are always responsive. Mike, the owner, has…read morepersonally helped me with a leak on a weekend. Also, Luke Rodgers, his Master Plumber, is great. He is always thorough in his review of the issues and solves my problems. I couldn't be happier with their service and highly recommend them.

Called Sea Salt Solutions after 5 PM on a holiday with an overflowing septic, fully expecting no…read moreanswer. Joey picked up immediately and said he'd be there within 2 hours... and he actually was! After finishing another job, he went back for the right truck and drove out to our place in Kill Devil Hills. He reassured our tenants right away, got to work, pumped the tank, cleaned everything up, and then went above and beyond by FaceTiming me to show and explain the condition of the system so we can avoid bigger issues later. All of this done after hours, in the dark, with a headlamp. We had called 6 other companies who couldn't help. Joey was the only one who showed up and he was professional, honest, and genuinely cared about getting it done right. Easy 5 stars. We'll absolutely be calling him again.

Joey of Sea Salt Solutions saved the day. He came on a peak Saturday morning to pump and repair my…read moreSeptic on short notice. My former Septic Pumping company had done such a terrible job just a few months ago and left ne with a clogged filter and lots of sludge. I'm sticking with Sea Salt Solutions for all my Septic Pumping And repairs from here on out. He's local, so he was able to get to ny house in Duck right away.