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    Allan K Bernstein, DDS

    3.8 (9 reviews)
    Open 9:30 am - 2:00 pm
    Updated 3 months ago

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    Southwest Orofacial Group

    Southwest Orofacial Group

    2.4(28 reviews)
    0.0 mi

    I went to Dr. Patel's office in Ahwatukee to get a new TMJ bite guard appliance because the…read more10-year-old one from the orthodontist had worn out. I experienced this: 1. Predatory billing: They said I owed several hundred dollars in co-pays and forced me to pay up front. They wound up owing me hundreds of dollars in refunds but didn't tell me. I had to engage a third party to get the money back. 2. Rude and intimidating staff: One receptionist threatened, on my personal email, to bill me directly and not bill my insurance because two hours after she called to harass me about signing a consent form, I had not had a chance to sign it. Another dental assistant was rude because she was offended that I was upset the office charges $35 for a copy of your own x-rays but gives them to other doctors for free. 3. The TMJ bite guard was useless: Dr. Patel had to remake the appliance twice because it was off kilter. This took two extra weeks, two more 45-minute waits for more appointments, and two rounds of toxic, blue goop for tooth impressions. After the TMJ appliance was adjusted at two more appointments, it still caused horrible pain I NEVER had before I wore it. Headaches, jaw pain, teeth pain, eye pain, neck pain and ear pain! The TMJ bite appliance is too thin and does not work properly. The final result: I am going back to the orthodontist to get a new TMJ bite appliance.

    Wish the doctor respected people's time more, on 3 different occasions I waited over 40 minutes…read morewithout seeing the physician. I live in Camp Verde and try to make multiple appointments while I'm in the Phoenix area and can't keep waiting over an hour to see the physician. Now I'm at the point where I've wasted time, money, gas and mileage to get nowhere. Update: the office manager called me back a week later stating she was out of state that's why it took so long. At this point I'm 3 weeks from my last trigger point injection, I asked if there's even any point she replied come for a follow up and ask. I can see I'm just a dollar sign here.

    Allan K Bernstein, DDS - sleepspecialists - Updated August 2026

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