I chose this office for a TMJ consultation hoping to receive a thorough evaluation and an honest discussion of all available treatment options. Unfortunately, my experience was frustrating from start to finish.
The first red flag was communication. It took nearly two weeks for my call to be returned- they don't answer the phone and each time I called, I had to leave a message. And, when I later called with a simple question, I was left on hold for more than 10 minutes. The office also sends text messages under the name of a dentist there who passed away nearly two years ago- which was both confusing and unprofessional. Wow, who's managing that?!
The appointment itself did not improve my impression. Despite having a scheduled consultation, I waited almost an hour before the doctor finally came into the room. There was no meaningful acknowledgment of the delay or respect for my time.
Most disappointing was the consultation itself. Rather than focusing on my TMJ concerns and discussing the full range of treatment options, the conversation quickly turned into a sales pitch for a sleep apnea mouth guard--something I neither requested nor came in to discuss. By the end of the appointment, the only solution presented was yet another mouth appliance. All the pricing was ready for me for something that I did not request nor was interested in exploring- "Just sign here." - NOT. I specifically wanted to explore whether surgery or other treatments might be a more appropriate option for my condition, but that discussion was largely dismissed.
As I've always been encouraged to and easily have in the past, I wanted to take my X-rays with me for another opinion. In fact, the Dr.'s assistant said they would be happy to burn a disk or I can bring in a jump drive to facilitate this. However, on my way to pick up my X-rays as I arranged the day before, I was completely caught off guard and surprised to learn that obtaining a copy of my own X-rays on a disc would cost an additional $30-$35- they weren't quite sure. This fee was not posted nor ever disclosed beforehand and it felt like another unnecessary charge and a money grab, plain and simple.
I left with the strong impression that the practice is focused more on selling old-school technology appliances rather than providing an objective evaluation of TMJ problems. Between the poor communication, long wait times, surprise fees, unprofessional office management and the sales-oriented consultation, I cannot recommend this office to anyone seeking a comprehensive TMJ assessment. read more