From Jay Rephan 2301 Franco Rd Madison, TN 37115 jbrephan@gmail.com The Home Theater Receiver was delivered and installed Steve only invoiced me for the work, ($1275.00) I never received any detailed receipt for the work done, nor any Manuals for the Amp, Steve took *all of the with him!*. Neither did the installer offer me any opportunity to buy an extended warranty for the Receiver (only $149 for 3 years), (the item has now failed - less than 2 months after the install) Installer has been slow to return my calls after the install. He inferred I was fortunate to receive the deal I did because of the pricing he charged me on the hardware - like *that* should be the reason I should *accept* the fact that he hasn't delivered the options any normal person would get if they bought the Receiver *themselves* in the store. The Amp has failed and I might have to buy another because of a power surge. The installer himself procured the Receiver @BestBuy & delivered it to my home. The Amp is a $1000 item if I go back and buy it myself. Steve alludes to the fact that he gave my a *deal* on the Receiver which I believe. But, nothing excuses poor communication with your customer and not leaving a detailed receipt and offering them thier paperwork on the Hardware. Who owns the Hardware Steve? You? or Me? If it's me - why wasn't I offered the opportunity to buy the Extended Warranty? The BB Extended Warranty covers Powersurges, the Manufacturers does not. It remains unclear whether or not the failure of the Receiver was actually caused by a powersurge (there were no storms in Nashville the night of the failure) or whether this was a simple Manufacturers Chip-set failure on the Motherboard. One thing *is* clear, is that Steve Greiss, with All Wired Up, remains recalcitrant in his communications after the sale and service.
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