Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Just wanted a ballpark quote on my boiler that's working but acting up. To start they demand info…read morelike address and a phone number straight out the gate, I'm sure it's so they can harass me later with "do you still need" calls a week from now and when you give it you find out they charge $100 just for a diagnosis. Don't waist your time They clearly don't want the business.

Nordic air fixed my thermostat problem with the utmost professionalism, and super quick to boot! 10…read moreout of 10 would recommend, great value as well.

Trevor arrived on time as scheduled (Saturday); provided detailed attention and testing to our…read morefurnace and humidifier units to prep for winter; was personable and professional; explained how the units function seasonally and showed us how to change out filters. Fair pricing. Without a doubt he's our guy for bi-annual service.

Ordered a 2-stage Goodman furnace with ductwork (moving the unit more central to better distribute…read morethe load to rooms) and later decided to add on a humidifier on the supply side. Prices are generally lower than the competition overall, no issues there. Briar (the one that does the quote) was polite. No problem there. But the installation had issues. First, they promised "Next Day Install" - but when the tech showed up he said they were out of stock of the unit. Which means another day's delay. It's one day, I wasn't sweating it, but they shouldn't advertise something they can't deliver. Tech does a walk through and says, quote, "yep, pretty straightforward, should be easy." Well, it wasn't. Should have been, but wasn't. It took the installer basically two full days to complete the work and by the near end, he was clearly rushing and frustrated over points he was getting stuck at. I offered to help with the ducting (he basically cut it to the wrong size. Not sure how that happened and why he didn't just cut a larger piece because he had tons of spare material, but I digress), and he said, quote, "you can't help me with this." (it's just pulling back the existing trunk a bit so he could fit his piece in. It's on hangars and he only needed a half an inch. This was his ego getting in the way, so he made himself struggle for 30 minutes rather than accept help from the homeowner.) PVC not properly glued ( and as a result the combustion pipe was loose and rotating outside), ductwork not installed straight, loose wiring hanging, A/C not reconnected, bare basic done on the humidifier water line, sloppy sealant, gaps not taped over, unclean runs, etc. By the end of day 1 I had basic furnace use, but he hadn't done any of the duct work. Day 1 was just the basic furnace itself. Day 2 he didn't install new hangers until I called him out, and the section he aded is not straight. They neglected to tell the electrician about the outlet/switch box on the side (if you're going to install a new furnace, that's kind of a given that you need to leave things the way they were). I paid the guy out of pocket because it wasn't fair to him, but basically Huffman dropped the ball on him. I was on the verge of giving them the water heater business but it took Briar too long to reply with the quote so I gave it to the plumber that installed the copper lines. That plumber is who identified the PVC issue, and even fixed it for free since they were working near it anyway. They also redid his water line connection from a needle valve punctured into the existing hot line, hanging under the joists (has not been code compliant for years) to a proper quarter turn shutoff valve from a new pipe branch that rises above the joist line. The plumber had to do a new gas line for his work just like Huffman had to do a new line for theirs, and the plumber's work is much cleaner than Huffman's installer. Huffman's line is not in any way attached to joists or walls or anything, just suspended midair, while the plumber made sure to do J-hooks and properly secure the gas line; then add a second shutoff valve upstream. When I reported the install issues with Briar he never replied, but the installer came back out and at least corrected the A/C not being plugged in. But neither could tell me about the permit or inspection - which implies they didn't request either. A huge problem if they didn't. Bottom line: if you just want the cheapest price, Huffman is absolutely it. And Goodman is a good brand. It's a quiet unit, it's a powerful unit that completely resolved my issues with inconsistent upstairs performance vs. downstairs, with a significantly quieter blower for the return vents. I have nothing but good things to say about the unit so far. However...if you're one of those homeowners that want quality, or you care about the visual of the install, or code compliance, or efficiency/speed, or accuracy of cuts...look elsewhere.

I needed to have a completely new central air unit installed. There were vehicle complications,…read morehowever, they were still determined to get it handled. They checked on the unit two weeks after the install. Their quote was cheaper than others I called. I'd like to personally thank Briar and Alex for all their help and patience.

Natalie Gentz came to do annual maintenance on our furnace. She came on time and worked quickly…read moreand efficiently. Highly recommend. Thank you!

Nimmer has been very helpful and flexible with services, when my furnace blower was dying and with…read morereplacing the furnaces and ac's. The technicians have gone above and beyond, especially Pat and Josh. My house is crazy, and it presented problems that weren't expected, and they came up with solutions to those problems. They have been wonderful to deal with (office staff Malinda and Beth, and Brian who gave me a quote for new units as well as Pat and Josh). I highly recommend them.

We had some issues going on with our 14 year-old furnace. I immediately looked at the reviews from…read moreO&W heating and cooling. And I was very impressed by all the reviews all five stars. So I thought we would give them a try. Excellent service! He arrived on time and showed me everything that was wrong. Turns out all it needed was a cleaning of some wires and a condensation tube was completely frozen which he took care of immediately. He also took the time to discuss with me of something that needed to be done in the future regarding our unit. Omer was extremely trustworthy and honest! Also the price was extremely reasonable!!! My husband and I were extremely happy with this company and will definitely use them in the future as you should too.

Fully appreciate all the amazing and high quality service! From a new water heater to a new…read morefurnace, it's been nothing but outstanding service!

My credit card was charged out of nowhere over a month and a few weeks later for some charge after…read morethe fact without contacting me first. This is unacceptable

I called to say that I needed a new circulating pump in my heating system, and would they please…read moremake sure that they had one when they arrived. I took a picture of the unit, so they could see it ahead of time. I was told, "we don't take our customers word for it, because they're usually wrong". The man arrived, first thing he did was show me the to replace the circulating pump. There was a $170 trip charge plus $75 labor per hour, which was not included in the trip charge. The price they were charging me for the pump was $545. On Granger's website it's sold for $259. On Amazon I could've purchased it for $157.. The man did not have the proper tools, so I supplied him with mine. We got it done, not him only than 41 minutes. I believe I got ripped off for the price of the pump. I contacted the company and spoke to the vice president who spoke down to me as if I was in third grade. She explained how they needed to pay for their trucks, maintenance and gas plus their labor and their parts. Each one of the categories considerably. I found out that the parts price tag goes to one part of their corporation. The labor goes to another part of their corporation, and the truck charge goes to another part of the corporation. There are obviously too many hands in the pie of this company. Never again!

Shane Peck came to our home today and checked out the air conditioner for the coming season…read more Everything was O. K. and he was very helpful, turning on the outside water for the season, something I cannot do these days. We were charged $101.66 for the service which was fine with us. We have had Shane as our service person a few times now, so we had a good visit again. Ron F.

Thielmann: I'll try to give a brief background. The furnace (unit also has AC component) in my…read morecondo was having white smoke/steam come out of the external vent during some of the extremely cold weather we were having. Even though my furnace was not making any unusual noises, smells, or setting off my carbon monoxide detector, I was still concerned as no other condos in my building or nearby buildings were having the smoke/steam. The employee that initially inspected by furnace (Carlos?) informed me that the heat exchange was clogged and would require me to repair the furnace or purchase a whole new unit (I opted for a whole new unit based on its age). Carlos gave me the impression there was no rush and that it was not something that necessarily needed to be done immediately. When the second employee (Dave?) came later that day to take measurements and verify the replacement unit needed, he made it seem almost emergent and began to wonder aloud if he needed to shut my furnace off that day. The stark contrast between the two was alarming and created a bit of a trust issue on who to believe. Carlos seemed a little green and Dave seemed like more of a veteran. Dave eventually determined it did not need to be shut off as no carbon monoxide was entering my condo. The whole experience did create a bit of a panic for me though, so I quickly accepted the only available appointment within the following two weeks. It was convenient that they could get it replaced just five days later, but if it truly wasn't an emergency then I would have liked a little more time to verify I was getting the best price as it wasn't cheap (to give you an idea this is the largest purchase I've ever made behind my home, education, and car). They do offer payment plans that were easy to enroll in, one of which has 0% interest if paid off within a year. I'm not trying to throw anyone under the bus, but I can tell they really want an honest review as I've received multiple texts and emails asking to leave one. The crew that showed up on the morning of 12/24 to install the new unit were quick and efficient. They were respectful of my property and explained the new thermostat to me. All the employees were friendly, including the ones running the office over the phone (Micah?).

Julius, the owner was very professional on his inspection and quote of the AC installation to my…read moreMilwaukee home. The value of the quote is very fair compared to the other 4 companies who quoted me. I am happy with the installation of the new AC. Quality work! Highly recommend!!

RJ Heating and Air Conditioning on West Villard, in Milwaukee, will be my go to for all related…read moreissues, and purchases, in the future. The office staff were friendly, and very receptive to addressing the problem(s), that I was having. My experience with BRIAN and JULIUS, in resolving the issues I was having with my furnace, and air conditioner, was one of Professionalism, Expertise, Quality mechanical service, Honesty, and high level Customer Service, and Satisfaction for me, the customer. I will recommend RJ Heating and Air Conditioning, to my family members, friends, and neighbors, for their future HVAC needs. You are made to feel Valued as a customer, because you're treated that way. They're the BEST!! Ms. A. Davis

We called for a 2nd opinion on our air conditioner. We had our A/C replaced/rebuilt and had…read morenumerous issues with our previous hvac person. Just to find out we were being scammed so we called done right and he came out same day to the house and actually ran a ton of tests and he took the time to figure out the issues. We highly recommend done right. We are so thankful for the honesty and hard work to help us same day fix our A/C. Thank you so much!

From the owner: Done Right Air stands out from other HVAC companies with their commitment to providing quality…read moreservice and expertise. Their skilled professionals are dedicated to improving the comfort and energy efficiency of homes and businesses while ensuring healthy indoor air quality. Customers can trust that Done Right Air will provide reliable installation, maintenance, and repair services for their HVAC systems. The company offers a wide range of services, from simple heating and cooling units to more complex systems that include ventilation, air filtration, and humidity control. This means that customers can rely on Done Right Air to handle any HVAC needs they may have. Additionally, Done Right Air offers competitive pricing and excellent customer service, making them a top choice for those looking for a dependable and affordable HVAC company. The team at Done Right Air understands the importance of customer satisfaction and goes above and beyond to ensure that each customer is satisfied with the services provided. Overall, Done Right Air offers a combination of expertise, quality service, competitive pricing, and exceptional customer service that sets them apart from other HVAC companies. For those looking for a reliable and trustworthy company to handle their HVAC needs, Done Right Air is an excellent choice.