Addition -
After Making this post, the Owner did reach out…read moreto me and apologized for the actions of some of the other employees, refunded more then half of the money, and came and fixed the electrical to that which was originally agreed to. The Owner Made it Right.
Notes to the Owner:
Bart that showed up today, was professional. He was Apologetic for what had happened up until this point. And cleaned up the previous mess that had even been left by Joe and Dan. This is how management should have been, and should be.
Even when Ben (The master electrician/Manager showed up today) he was making excuses for his actions. That too many people message him and it's easy to forget about something. This isn't the paying customer's problem. If you make a promise to a customer, and you don't keep it, you've messed up.
Original Post -
If you want timely response. Don't use Seider.
If you want the work done that was agreed to. Don't use Seider.
If you want Employees Fighting in your house. Don't use Seider.
I have had a series of interactions that left me not really wanting to work with the company. After Rude employees, unprofessional behavior, and taking forever to get me scheduled, I would recommend going to another business.
First interaction was fairly strange and unprofessional. I was contacted after submitting a form, asking me to reach out to schedule service with Ben, their master electrician, on August 3rd. Upon reaching out to him, I was questioned as to why I was calling this number, who gave me the number, and didn't help schedule. I had to reach back out to the scheduling person that told me to call Ben to get it on the calendar.
I had a guy come out for the initial investigation on Friday August 7th, and was told that I can call over to get it scheduled, and they will make it a priority, because the electricity was out in my bathroom. Upon calling to try and get scheduled, the scheduling person stated they would need his paper work in order to schedule me, and they would reach out on Monday. He asked me at that time if I wanted my bathrooms vanity light and the fan and heating lamp on seperate switches, which I stated yes. They didn't. I waited giving the company benefit of the doubt (Employee stated they were fairly busy). Friday the 14th of August I reached out for an update, got the run around because the scheduling person wasn't there. I had to call back again, and again, and again, before they FINALLY got back to me August 24th (17 Days later --- WOOO Priority) to get me scheduled for September 1st.
The two guys that were working on my house on September 1st were shouting at eachother, calling eachother names, criticizing what and how they were doing the work, one of them threatened to stab the other, threw things down the stairs, and didn't install the vanity light and fan and heating lamp on seperate switches.
I rarely leave bad reviews without talking to management, and attempted to get this fixed. They stated they would get back to me that same day about a resolution (IE, either some money back or getting the switch situation fixed.) That was September 2nd. One of the two employees (Joe) Called back to apologize for his less then professional attitude the day of, but As of today (September 14th - almost two weeks later) Management still has not done anything to resolve the issue.
