Mardey's sent a highly recommended repair person Lucas to my house to check on my electric range…read more My oven fan was making a noise, but still worked and I wanted to be proactive and have it looked at. Lucas looked at the range and confirmed it was the fan. Even though I was paying 90 dollars for the house call, they sent me an estimate for 298 to lubricate the fan barring or 398 to replace the fan. That was my option. He would not WD40 the fan as part of the house call since he had the back off the stove anyways nor did he do any other service. I sent him on his way, pulled out the stove, took off the back, sprayed WD40 on the fan motor and have not heard the sound since. If it was not for my regular appliance repairman would not work on a Samsung appliance, I would have never call them for a repair. As it is I learned two lessons never use Mardey's for any repairs and do not buy a Samsung appliance.

It's raining ice in my 9k fridge/freezer that has a "one year in home warranty" and Mardey's says…read morepay for a service fee.

A one star review is too good fir this deceptive company. I purchased a fridge and paid for…read moredelivery and removal of my old fridge. When the delivery people cmae they refused to install the new fridge saying that I had not requested installation. Who buys a fridge that does jot get installed at the time of delivery? I called the store which was no help. They would not assist at all and also told me that all sales are final and I cannot return the unit. Do yourself a favor and purchase elsewhere.

Terrible customer service Rude and disrespectful manager…read moreand bad business practice !

Good place to buy cheap appliances but buyer beware. They are used for a reason. Every time my hip…read morehits the handle of the oven the interior light goes on. I had no choice in the matter, I'm a renter.

Nice people to work with...large selection...prompt service and delivery! Recommended!!!read more

I'm a licensed architect and have been specifying and ordering appliances for over 30 years. My…read moreexperience with House of Appliances has been the worst I've had in my entire career. I did everything possible to avoid issues -- I confirmed timelines with my salesperson, Drew, to avoid a price increase and followed up with a call. Despite that, my quote increased. After some back and forth, they did honor the original price -- but the problems didn't stop there. Drew failed to place the order, even though I had submitted it and paid in full. That delay caused major availability issues, forcing me to purchase a more expensive microwave just to stay on schedule. When I needed to change one appliance, it took weeks just to get an updated proposal. I shared my install deadline well in advance, because I had out-of-town carpenters coming specifically to install the appliance panels. House of Appliances never got back to me in time, and I missed the window. Now I have to pay extra to get the panels installed later. To make matters worse, the refrigerator drawers and wine refrigerator arrived damaged. I was told they could be repaired -- but I paid full price, and I will not accept repaired appliances. These units are required for my Certificate of Occupancy and panel installation, and I still have no resolution. I even contacted a manager and have yet to receive any help. This kind of service is unacceptable.

Yesterday, my wife and I visited the House of Appliances in Delray to select new appliances for our…read morehome in Vermont. Unfortunately, when we explained the purpose of our visit, the salesperson, Drew Meltz, informed us that we could not purchase appliances in Florida and have them shipped to Vermont. Right. We asked if we could still browse their showroom. Drew immediately welcomed us and then proceeded to spend nearly an hour going over all the appliances we were looking for: ovens, dishwasher, refrigerator, etc. All the while knowing there would be no eventual sale. Drew Meltz is the best appliance salesperson we have ever met, hands down. He is supremely knowledgeable about his products, patient, cordial and a real pleasure to work with. And their store, is superior to any of the many other stores we have been visiting. Five enthusiastic stars for Drew and the House of Appliances. Steve and Evelene Lakis

This company sent a person with only a phone, who called in to a tech, pushed some buttons at the…read moretop of the refrigerator and told me that I needed a new compressor for my non functioning freezer in my Subzero. The cost - $3500. I called another company and they sent a technician who opened up the upper panel, tested the equipment and told me that I had a burned out starter and my compressor was fine. After putting in the new starter, the freezer is working perfectly. The cost - $300. What a scam! Do not use this service.

From the owner: We are a family owned business and we know how important a properly functioning unit is. We use…read moreonly factory authorized parts and certified technicians so that we can remedy the issue promptly.

There are two ratings needed here because communication and the quality of actual at-home service…read moreare vastly different. They seem to lack the knowledge of how to set up proper telephone service, so I'd give them one star for that. Their website is above average, but they don't respond to requested written responses. The automated telephone system sounds good at first, but it's a struggle to connect to live people. They need to hire someone knowledgeable about managing that part of the business. It's not even a one-star rating. On the other hand, their service representative, Angelo, is a five-star experience. He's a level above most service reps because he's dressed in a clean uniform, speaks like a gentleman, and was a pleasure to have in our home. He vsiited twice. He diagnosed the issue, ordered the necessary parts, and then returned and fixed it promptly . He's truly a five-star representative. The four star is a drop from what it should be, because management needs to learn how to manage.

This company is completely unreliable!!! They lack…read moreprofessionalism and knowledge in this field. My whirlpool refrigerator (only 14 months old) stopped working and it took this company 2 full weeks/ 14 whole days to get the part needed after the initial inspection of repair where the tech said it would be about 3 days. We finally went back and forth with the warranty company and Flash Appliance repair for 2 weeks and they scheduled repair for earlier today 1-3pm The technician walks up to my house 3 hours late with no courtesy call and didn't know what he was doing. He got on the phone with another man speaking Spanish getting instructions on what to do in this repair. DO NOT WASTE YOUR TIME OR ENERGY ON THIS TERRIBLE COMPANY!!!! ~ Unsatisfied customer in Sunrise

Sandy from Aaxon laundry equipment is the best technician they have . He's professional,courageous…read moreand knowledgeable. Always on time and always friendly.

The service provided by this company is the worst. They are slow and unprofessional. They write…read morecontracts that are heavily one-sided of course in their favor. They send out third party technicians that have to call Aaxon to ask questions about fixing the machines. They don't keep parts on hand to repair the equipment they provide. They do no routine maintenance or checkups on their equipment. Phone calls go unanswered unless you start writing emails. If yelp didn't force 1 star, it would not be there.

Fix master not only gave unprofessional service when they came out to clean my subzero icemaker but…read moreapparently broke it I need to now replace what was working perfectly the motherboard to a tune of $1500 Run away

I had terrible service from Fix Masters. After several visits the company still did not fix my…read moreFrigidaire refrigerator/freezer. The company even did not reply to my last text complaint about the failure to fix my Frigidaire, possibly because they gave-up on trying to fix it.

they want to sell an appliance for $400 while only giving 4 week warranty. where in the world?…read morethey hung up on me twice when i asked if possibly we could do a 60 or 90 day warranty. like most other used appliance companies. not much to ask. they are allowed to say no, just have some respect! no star is actually what should be given!!!!!!! i'm sure the positive reviews are family members!! disrespectful and rude. no phone manners!! you will receive bad service!!

Very irresponsible, failed to showed up to my set appointment. Failed to call or cancel, all I was…read moretold after I called 4-5 times when they were a no show was "there's other emergencies before me . So I called someone else and he came to do the job the next morning. Then this company decided to randomly show up after someone else did the job. They never made plans to come the next morning, or had the courtesy to notify me. Poor customer service will never call them