We purchased our new water heater from Home Depot and chose to have it installed by their recommended contractor, All-Star Water Heaters. Our technician for the Palm Springs/Desert Hot Springs area was Chris, and we couldn't have been more pleased with the experience. He completed the entire job on his own, removing our old water heater and installing the new one efficiently and professionally. Chris provided exceptional customer service from start to finish. His workmanship was outstanding, and the installation looks fantastic. It's been a long time since I've hired someone and received this level of professionalism, quality, and stress-free service. We truly appreciate all of Chris's hard work and dedication. He is an excellent representative of All-Star Water Heaters, and we hope he's recognized and compensated well for the outstanding service he provides. Thank you for making what could have been a stressful experience so easy and positive! read more

Excellent service all around! I left a query via Lowe's website and they called that evening. They were very helpful and patiently answered my questions. Arrived on time, did the work quickly and billed the estimated amount even though there was some additional work. Was very happy would definitely recommend. read more

I hired All Star Water Heaters to install my electric heat pump water heater in early 2020. This was a a replacement of a 12-year-old gas water heater, so I needed some upgrades to meet code requirements. The crew arrived on time, was very professional, and did a great job. They hauled away the old water heater and left the garage clean. The installation passed code inspection with no issues. A few years later, I noticed a very slow leak (a few drips per hour) on one of the connections. Pat came out and fixed it. Even though the installation was beyond the 1-year labor warranty, he only charged me the base rate for a service call - no parts or extra labor. Much appreciated! read more

All Star Water Heaters - Newly installed electric heat pump water heater in my garage. - Water Heater Installation/Repair Near Me - Menifee, California

Great service technician excellent thank you He deserves a raise hard working didn't complain read more

Called last night in a panic because my hot water heater died. Spoke with Jeff, the owner, who was very responsive - on a Sunday night, I might add. Chris was out the next morning with a new water heater, and had it installed in less than 2 hours. Chris was excellent, friendly, and knowledgeable. Highly recommend. read more

I was connected with All Star through Lowes when my water heater went out. Josh called me immediately, gave me a quote over the phone, and scheduled an installation appointment with Dave the very next day. It was truly a pleasure doing business with the both of them. They answered all of my questions and never seemed annoyed with how many I had! Dave is a pro, and knew exactly what he was doing; he was organized and a great time-manager during the install. How can you go wrong with the name "All Star"? They truly are all stars and I would not hesitate to recommend them to anyone I know. read more

Called to have a water heater replaced and brought up to code. All star water heater had a plumber out very quickly. Dave was our plumber and we couldn't have been happier! Dave was very knowledgeable and incredibly detailed. Would recommend to anyone for a water heater or plumbing in general! read more

I wanted to take a moment to compliment your service technician, Jonathan Cuevas. On Thursday July 28, he drove a long way to make it to our appointment in Redlands. He was there on time with the equipment to install a new water heater however, upon inspection, he honestly told me that he was not entirely comfortable doing the installation due to potential underlying conditions. I was disappointed but extremely impressed with his willingness to express his opinion and concerns. The matter was pressing and it was decided I would call elsewhere. Another impressive thing was that he stayed with me, helping me to explain the situation to the next company, until I knew I had someone else coming that day. He was friendly and personable and because of his honesty and willingness to let go of a paying job, after driving so far, I would not hesitate in the least to hire this young man for any future needs. Thank you for the opportunity to compliment Jonathan Cuevas Lorrie D. read more

We were referred to All Star Water Heaters in Menifee by our local Lowes. They set up an appointment for them to call us and they called within the hour to set up a date for installation. From the second they called they were nothing but kind. They were ready to come out same-day but worked with me and my hectic schedule and when I had to reschedule, they did so with no hostility. They are very communicative and give you a reasonable time frame that they'll be at your home. When Chris arrived he greeted me with a smile and again, pure kindness. He explained everything he was going to do in perfect detail, what to expect while he was there, and afterward explained the changes he had to make for everything to fit and work properly. I highly recommend All Star Water Heaters, my experience with them was great from the first phone call to the pleasant goodbye. If you get a chance to get Chris to help you, take it, he'll do an amazing job! Thank you guys for such wonderful customer service, kindness, and amazing response times! read more

Our water heater went out Saturday morning. Couldn't find anyone who would come out on short notice until I contacted All Star Water heaters. They send a technician out the next day although they normally don't work on Sunday. Greatly appreciated! Tech did a great job - certainly better than the original installation. Installed new heater with all connectors and straps, drip pan, etc. in under 2 1/2 hours start to finish. Could NOT be happier. If you need your hot water heater replaced this is the company to go to. Reasonable prices, timely response, great work. Real professionals... Phil and Kathy Adams, Sun City, CA read more

Thanks to Johnathan from All Star (Menifee) for replacing a few parts on my water heater, I have hot water again! Fast, friendly and professional. Price for repair was excellent. read more

All Star Water Heaters should be your first and only call if you need a water heater. Our 20 year old water heater died on a Sunday. I called All Star the next morning and by the end of the day, I had a new water heater. Fast, efficient, and knowledgeable service. I left the choice of water heaters up to the gentleman that I spoke to on the phone. Since I know nothing about water heaters, I decided to leave that up to the experts! We were very happy with the heater that he installed. Really like that this is an independently owned business that takes pride in their work. By the way, my home office is on the wall that backs up to our garage where the water heater is located. I've been home teaching for months (Covid) and listening to the old water heater creak and moan. Suddenly, all is quiet in the home office! Awesome!! read more

Jonathan is amazing installed our water heater last July 15. Impatiently answer all our questions. The only thing we are not happy about is, since they are contracted with Lowe's they don't itemized labor cost since we are looking to submit our refund from our home warranty company . Otherwise we are happy with Mr. Jonathan .. read more

Pat and Patrick did a phenomenal job! Pat came and looked over our water heater situation and gave us a very fair price. It wasn't an easy job because we wanted the new one in a different place. Because he cares so much about the quality of his work he also added extra pipe protection so if the top valve or water ever leaked in the water pan it would go directly to our sump pump! We have a fuse box nearby so this was definitely important. He is extremely knowledgeable and definitely the right pick. I highly recommend him as well as Patrick. read more

Chris has been to our home twice during this pandemic. He is on time, very professional and was wearing a mask and adhered to all of the social distancing guidelines. Our water heater was making a loud noise and he was able to diagnose and fix the problem right away. He goes above and beyond with his customer service and I really appreciate that in times like this. I would recommend Chris from All Star Water Heaters to anyone wanting to fix or install a new water heater. read more

Nick was our installer for today and he was very professional. In addition, he answered all of our questions and it was nice that he was on time. He also made sure that the water flow for our kitchen sink was proportionate to the progress of the installation he was doing. I appreciate that he explained things to us step-by-step, instead of just working through and not making an effort to share the progress of his job. (i.e. Nick told us the kitchen sink spout would start sputtering. This is helpful also in case we needed to move things from the area.) Thank you Nick and All Star Water Heaters! :) read more

Christopher Morse was our installer. Great guy. He is a hardworking family man and I like to support young men who are taking good care of their families and customers. God Bless you Chistopher. I hope you get a bonus from this review. You did not even suggest that I leave a review. I had to ask you because I was so impressed!! Lynn in Wildomar read more

Jonathan was friendly, knowledgeable and did a great job replacing our 50 gallon storage tank water heater. He took the time to explain things to me and made sure everything was installed correctly as the previous water heater was not up to code. Price was reasonable, cheapest out of all the companies I inquired, and did not try to sell me on extra items I didn't need. Would recommend hitting them up for any water heater needs, and definitely ask for Jonathan! read more

Of course our water heater had to break down on a Friday night! Our garage flooded, a total mess. Called our home warranty and with the help of an advocate we were able to get All Star Water Heaters (Menifee) that put us first on their list Monday morning. Chris Morze showed up right on time, determined that we would need a new water heater. Their office, Jeff or John (very nice!) worked with Fidelity warranty to get the authorization fast and by Tuesday the installation was complete. 5 stars for responsiveness, wearing a mask and a clean installation. Most appreciative! read more

Chris was very professional and quick with the install of my new water heater, would absolutely recommend for any plumbing needs

Called last night for help installing a water heater. Technician arrived on time at 7am ready to work. Install took about an hour or so. Finished job looks clean and professional. And they hauled away my old unit. I would definitely recommend calling them directly for service rather than purchasing an install package at the retailers. Way more cost effective! Thanks again for the great service! read more

Work done the right way! Thank you Chris with All Star Water Heaters for installing our brand new water heater. The install was efficient and fast! Chris checked to make sure carbon monoxide was not leaking in our garage, his detail to his work shows us that he not only can do the job properly but also goes the extra mile to make sure my family and I are safe. Thank you Chris! We highly recommend going with All Star Water Heaters for your water heater install and needs. Ask for Chris! read more

Our old water heater and poorly installed water pipe needed repair. We called All Star Water Heaters and they came out after we spoke on the phone. They were awesome! Very professional and showed up at our agreed time. We ended up replacing our water heater, and they fixed our pipe issue. What I like was that they were straight forward and explained the issues. I did not feel like they were selling me on stuff I did not need, but giving me options and allowing me to decide. The pricing was very competitive, and we definitely observed the quality and professionalism. Go with All Star Water Heaters, you won't be disappointed. read more

WORST EXPERIENCE EVER I needed a water heater installed in my house. I had been getting a few quotes. I decided to go with Lowes thinking "How could I go wrong if Lowes is behind it." I paid for everything and I had them come to my house to replace my broken water heater. The installer was kind and respectful. He told me he needed to do a few things to my water heater install to bring it up to code. He quoted me about $400 on top of everything I had already paid at Lowe's. I told him that I already had a quote from another reputable company and they came in $350 less than the quote he just gave me. At this point, things were still good. He then called his supervisor JOHN and explained the situation. His supervisor told him that he could go down to $350. I told him we were too far apart and thanked him for his time. He said his supervisor wanted to talk to me. This is when things turned bad. His supervisor John started talking bad about other companies and how they wouldn't do as good of a job as they would. I personally don't care for that kind of stuff. I told him that I just didn't think we could work it out since we were far apart in price. This is when John's tone changed and he sounded angry. He started to tell me that he had already lowered the price by giving me a military discount and that he didn't even have to do that but he did. That was rude and to make matters worse, his own installer is a prior service veteran "Army". I thanked him for trying but the numbers were WAY OFF. In an angry voice he started telling me, "What did you expect, to pay $20 or something!?" and he started laughing at me. I didn't appreciate him laughing at me and I told him that he didn't need to insult me by laughing. I also told him he was being very disrespectful and rude and that the numbers just didn't add up. I once again thanked him for his time and I told him I was done talking to him and that I would hand the phone over to his installer. He then told me that they would be charging me a trip fee for wasting his time. I handed over the phone to his installer. The installer apologized for his supervisor's behavior since he was able to hear everything because the phone was on speaker. I told him it wasn't his fault and thanked him for his time. I contacted Lowe's and I got a full refund. A Lowe's manager even contacted John that day and all he could do was tell me that John was sorry. If John felt so bad he could have called me himself, he had my number. I wish I could have done this install using Lowe's, but I guess when people know you are in an they try to take advantage of you. I had another company take care of my water heater install up to code and they didn't have to do a few of the things they said they needed to do to bring me up to code. My advise is get a few quotes from others before you have them come over to your house and try to take advantage of you. John please feel free to reply to this review. (Update 1-10-2019) John the supervisor for All Star water heaters called me personally and he apologize for his actions. I accept his apology and we both moved on. I'm sure we both learned something from this experience. I do want to point out that my review was solely based on my interaction with John and not the quality of work that All Star waters heaters provides. The technician that came out to my house was very respectful and knowledgeable. So please keep that in mind when you read my review read more

We highly recommend All Star Water Heaters. Our water heater went out on a Friday & we were expecting company that weekend!!! My husband set everything up through Lowe's. Chris, from All Star, was at our house within an hour with our new water heater. He was very polite, knowledgeable & quick. He took the time to go over the necessary paperwork and answered questions. Very pleased with their service & Chris. read more

All star water heaters was wonderful! Jonathan came to install a new water heater, showed up on time and was quick and efficient!

"Consider it Done." We've used Lowe's products and installers numerous times, one specific installation was our home water heater some 5 years ago. When we decided to start fresh with a new water heater in a rental condo we recently purchased, we again enlisted Lowe's to do the job. This install was complicated by it being a second story condo in a 33 year old condo development that had not designed in the water line to the outside, necessary for the water pan underneath, which is required for a city permit. The team that came on site to inspect the install at first said the install could not go forward due to this limitation. They contacted Jeff at the All Star Water Heater home office who guided them through the process of determining that the existing pressure release valve and external pipe could be modified to meet city requirements. We later learned that Jeff was able to gain agreement with the Vista City engineer that tapping into this line would allow the install to be permitted (thus dodging a bullet for us). On the day of the install I was pleased to recognize Dave Smith, as the installer on our home unit. Dave is a no nonsense guy who tends to skip the chat about family and weather and puts his full attention into the project at hand. Fine with me. Dave had no preparation for the complication this installation presented. I described the issue best I could, wondering what our result would be. Dave listened intently to my rough explanation and simply replied with what is now my favorite 3-word reply from a service representative: "Consider it Done". Per his style, Dave went straight to work on the necessary re-plumbing for the installation like he'd done this one or two times already (this week). Time for installation seemed no longer than a standard install. Dave cleaned up the job site and was out the door in record time despite the complication. I can highly recommend Lowe's system of sale and installation once again, thanks to All Star Water Heaters, Jeff at their home office, and, of course, Dave Smith. I'm pretty sure Dave gave their company the best customer slogan ever - even if off-handidly - "Consider it done". Well done All Star Water Heaters. Well done. read more

We highly recommend All Star Water Heaters/Lowes. Do not bother searching anymore, these are your guys. Chris was Awesome! Polite, trustworthy, friendly, professional, and knowledgeable. We dreaded this day, having to replace the water heater. Josh and Chris made it not so bad. These guys know exactly what they are doing. Chris installs up to four a day. He picked up and cleaned the area he was working in. He took the old water heater and explained how to operate the new one. And, they did it in a day, they could have done it on the same day had I called earlier. Thank you All Star! read more

Exceptional job on the water heater installation. They were quick and efficient!

I had a water heater installed through this company last week. I had a tech by the name of Nick install the water heater. Nick was very professional and walked my wife and I through the whole installation process as he was removing and installing the new one. Nick was quick and through with the install and very professional. read more

Awesome company to do business with. Jeff returned my call quickly and provided a no nonsense quote in minutes even though it was a three day weekend. Johnathan was the installer, and was super friendly and professional. All work was done to my satisfaction and more. Thanks All Star, we will be sure to call you for any other needs we might have. read more

Jonathan does excellent work and answers all my questions in a courteous and respectful manner.

What a great experience! These folks were sent by Lowes to install a Water Heater purchased from there. Patrick was one of the best, most conscientious contractors I've seen in a long, long time. Their work is definitely first-rate, going above and beyond what is expected. Doing the extra little things (at no extra cost) "because the Building Inspector likes to see it that way." I very highly recommend this Co. read more

First rate outfit. They sell excellent products, install them very well, and provide good advice. Recently, our water heater started making "popcorn popping" noises. When I flushed it, there was a good deal of what appeared to be sand and grit with a faint red tint in the water. Our regular plumber advised us that the heater was failing and we should just go ahead and replace it before it failed. I called All Star who stopped by the house to give me a free estimate. He pointed out that our heater is glass lined and that rusting out (my fear) was unlikely. Encouraged me to install a 3/4 inch flush valve (don't try this if you're not mechanically inclined) and, presto, our 5 year old heater is almost as good as new. In short, quality products, quality work from honorable people. Highly recommend using All Star for your water heater. read more

We had Chris come out and install our water heater that we purchased through Lowe's the other day. He was a very polite, professional guy. He explained everything thoroughly and then he checked to make sure everything was working properly before he left. We're very happy with our install :). Thanks, Chris! read more

All Star Water Heaters was awesome! They were sent out by Lowe's as the install company for the water heater I purchased. When I realized I was in a bind with needing to be at 2 places at once, & trying to schedule the water heater install and they graciously worked with my schedule. Their communication was stellar! Thankful to have found this fast and reliable company. read more

I just wanted to say thank you for the prompt Hot Water heater install. Your guy was very professional and courteous. He did an excellent job. Again, thank you so much. Highly recommended read more

These people are rude and unprofessional. They installed a new water in my home three years ago and now it's not working. When I called I spoke with a person who rudely stated they no longer provide service for my water heater. When I asked him to clarify he said they no longer do business with that company and I was out of luck. He said the water heater was not their product and I had to deal with the company. He was very rude and snarky on the phone. He eventually agreed to send someone out but I could tell by the tone of his voice it was going to be nothing but issues with this company. They have gone downhill in their customer service over the years. This was our second time using them to replace a water heater in my home and I guarantee I will NEVER use them again! read more

Pat did a great job for us on our leaking water heater. Advised over the phone on how to stem the leak. Arrived within an hour. Noticed in the fine print on our old heater's label that we had an extended warranty period. Advised me on how to deal with the manufacturer on the extension over the phone. Was cheerful, positive, and explained the details of what he was doing. Finished in an hour. We couldn't have asked for more. read more

Highly recommended they did an excellent job replacing my water heater in a rental home in Pinon Hills. Service was excellent, price was good. John is professional and great at what he does. Way beyond original expectations. read more