Update: I wish I could give this place 0 stars. DO NOT BUY FROM HERE.
Today, I attempted to purchase the 2024 Chevy Silverado 1500 RST, but Chevy North's GM, David Hill, ruined the deal with his rude behavior and unwillingness to honor the original terms. On Friday, October 25, 2024, I spoke with the finance manager, and we agreed to remove the $450 addendum fee if I picked up the truck on Saturday. Unfortunately, due to a family emergency, I couldn't make it on Saturday, and due to traffic concerns, I couldn't come in on Monday. On Sunday, I left a review detailing my experience.
On Monday, the GM, David Hill, called me three times in 30 minutes regarding my review. He explained their "reasons" for the issues I'd mentioned, and I was still respectful at that point. Today, October 29, 2024, I was fully ready to finalize the truck purchase. Last week, Jacob, the salesperson, confirmed that the truck included door guards, nitrogen in the tires, and wheel locks, although these weren't yet physically on the truck. I even took a picture of the label, which showed these features were part of the deal.
While doing the paperwork today, I asked where the wheel locks were, and the person helping me wasn't sure if they were included. I explained that Jacob had confirmed it, and I had the label as proof. However, David Hill then told me I couldn't have the wheel locks because I'd had the $450 addendum fee removed. I reminded him that this was not what we'd agreed on, and he rudely took the keys from my hand, effectively ending the deal. Instead of trying to fix my negative review--which could have easily been changed--the GM focused on the negative and refused to honor what was already agreed upon, seemingly as retaliation for my honest feedback. It seemed and felt like they didn't believe I could afford the truck or just didn't want to sell it to me in the first place. When I pointed out that this wasn't right, he mentioned my previous review, as if customers aren't allowed to share their honest experiences unless it's a 5-star rating.
He ultimately told the finance manager to give me the locks if he wanted to but walked off to his office without resolving anything. At that point, I told them not to pull my credit because I would not be buying the truck. It's disappointing that the GM, who should be the store's leader, would rather let a $55,850.76 deal walk out the door over $60 wheel locks, already part of the original agreement.
If you're considering buying a vehicle, Chevy North on Plank Road should be your last option. The GM is rude, unprofessional, and more concerned with his ego than customer service. This was my first experience trying to buy a vehicle, and I hope it's the last sale this place ever gets.
Original Review
I'm honestly disappointed with my first experience trying to buy a vehicle. I went to Chevy North on Plank Road hoping to purchase a 2024 Chevy Silverado 1500 RST. While the salesperson, Jacob, was friendly and helpful, the rest of the team made me feel like my business didn't matter.
From the start, it seemed like they weren't interested in working with me beyond their initial offer. When I mentioned that the price felt too high, they brought out a paper with an even higher price, far above the $48,280 listed on their website. Then, they added several "non-tax fees," but when I asked for a clear breakdown, the financial manager wouldn't give me a straight answer. He tried to dodge my questions by vaguely tying these fees into the tax and doc fees--neither of which I had an issue with. So, are they not sure what these fees are, or are they just refusing to tell me? It left me feeling like they didn't take me seriously as an informed customer.
I hate to leave this review, but I think potential future customers should know that Chevy North on Plank Road doesn't seem to care about their customers. If you're not willing to settle for what they call a "good deal" with no transparency, you won't get the respect or answers you deserve here. read more
