First, let me say I have NEVER taken the time to write a review on a business good or bad. This experience changed that. On 1-15-20 I took my daughter's 2016 Nissan Rogue to Quality to get the oil changed. Normally, I change the oil in all of our vehicles, but I was running short on time this week and had to get my daughter back to college in Oklahoma the next day. I had the oil change done at Quality, then I went home to pack and make sure everything was good with the car before the drive the next day. Once home, I decided to check the oil level just to make sure everything was ok; that's just in my nature - after all my daughter drives this car and I don't want it to ever fail her in the middle of nowhere. When I pulled the dipstick out, I couldn't believe what I saw. It was the same dark-colored oil that had been in the car before I had taken it to Quality. Additionally, the oil level was way too high. It's like someone added one extra quart because the oil was about 1/2" above the "high" marker on the dipstick. Needless to say, I wasn't happy. So, I got in the car and drove right back to Quality. I spoke to the young female at the counter (who was very nice) and actually showed her the microfiber cloth I used to check the oil. I told her the oil had not been changed, pointing out the dark color of the oil that was in the car. She took my keys and went to the bay area, then came back. I waited only about 5-7 minutes when she came back from the bay area with my keys. She stated I was "good to go" and that it was just "residual" oil. Wait, what? I knew damn well the burnt oil on the dipstick was not "residual." It's rare that I get upset, but this was crazy. Do they think I'm stupid? Instead of making a big scene, and a complete ass out of myself, I decided to just leave and go home. Once again, I checked the oil. Same color, same oil. So, I wound up changing the damn oil myself. What I found was that a new oil filter had been installed, but the oil had not been touched. When I looked at my receipt, I realized they didn't even have the correct oil type for that vehicle; not that they actually changed it. Nissan recommends OW-20, not 5W-30. The attached photos show what the oil looked like on the microfiber cloth, what it looked like draining out of my daughter's car, and what it looks like in a cup. It's dark, burnt, and smells used, PERIOD. The other photos show what new oil actually looks like after I finished changing it and running the vehicle for 10 minutes. Look at the photos and I'll let you be the judge. I have no idea what scam they were trying to pull, but not everyone that gets their oil changed is a fool. I've been a gearhead my whole life, literally rebuilding motors from the crank up on cars and motorcycles. I know what the hell new oil looks like as opposed to old oil. Bottom line, I'll be taking my family's business elsewhere to avoid something like this happening again. My advice: check your dipstick after every oil change!!! read more