These guys are awesome!…read more It is so difficult to find an auto repair shop that you can trust. It's so easy to get taken advantage of. Not at Laird! They took the time to explain everything to me, the repairs were exactly what they quoted and they finished it when they said they would. I'm pretty impressed! This will be my shop from now on.

I had major repairs done to my Buick here. They were great. Finished in a timely way and I felt the…read morecost was fair for the great quality work. I would recommend this place to anyone and will use them again if needed.

This place practice deceptive business. They tried to say that they had fixed my car, gave a…read morerefund ,they did not give me no refund) then gave my car back to me, without me paying. They can not be trusted I had to call the Police to get my car back from them. Who work on a car and release it before it is paid for and they give the client money? I had my car removed from there and will never go there again, even if I have to take it to Grand Haven or Grand Rapids. Jordan is Crooked, I am sure I am not the 1st person they did that to. Jordan has deceptive business practice, they actually told a Bald face lie to say they fix my car and I didn't pay for seven years they didn't send any notices.

New to town and needed a reliable auto care for my vehicles…read more I feel so blessed I chose them. They've taken such good care of both my car and truck. These guys know what their doing and won't do repairs unnecessarily. The guy Donnie at the counter is amazing. Friendly respectful and makes time to listen. I recommend them 100%.

I know these guys from other businesses locally. Top notch. They know your name walking in the…read moredoor. Great recommendation on Nokian all weather tire. So I buy 4. I got home and the next day I found one flat.... I aired it back up and drove right over. They replaced the tire valve in :10 flat. No questions asked. Turns out they received a bad batch of valves, (thank you China...) A+ Service! I give my highest recommendation to this business. You can't go wrong with any of the businesses on Beechtree. It's where locals go...

Mark's has taken care of me a handful of times, everyone that works there is very personable,…read morefriendly, and willing to answer any questions you may have. I've had two cars serviced there, a jeep and a Subaru and both were well taken care of and were returned exceeding my expectations. Being that there is a VERY limited amount of shops that are knowledgeable with imports(especially modified), I feel confident taking my wrx there for anything from a clutch replacement to a complete motor/transmission rebuild. Every experience that I've had here has been incredibly positive and I have nothing negative to say.

Fantastic and honest service . I will definitely recommend them to friends.read more

Best mechanics around!…read more They ALWAYS figure out what's wrong and can fix it immediately! I've never met anyone that knows cars better than them! They aren't the traditional auto repair shop with set appointments but will get you in as soon as possible and their pricing is the best there is! When you call they will typically say, "just get it here and we will take a look" so be prepared that they are not appointment guys but they will fix your car up better than any other shop! They also don't take credit cards so cash or checks only. Best repair shop out there hands down! As long as you're prepared for how they operate you will be more than satisfied with their service and pricing! Cannot say enough good things about Downtown Auto!

We've worked with Mike and the Downtown Auto folks for a long time! We're always well taken care of…read moreand know we can trust the guys to do everything necessary without charging us for things we don't need.

Service and work were Great!!! Highly recommend them. They will stand behind there work with a…read moregreat attitude. Purchased 3 vehicles from them and am very been very pleased with there service. Thanks Advance

I had an original appointment Friday June 26 at 9:30am for my 2013 rav4 at a dealership an hour…read moreaway from our house. The first offer was made to buy the car, which I asked for an appraisal as we didn't know what we were looking at for repairs and wanted to know our options. We were told we were looking at 10 hours of diagnostics, understandable as we had brought it to a local shop and they had become stomped after a few repairs and recommended a toyota dealership to fully fix it. I made it clear this was our everyday car so we would need it back asap but understand things can take time. I made multiple attempts over multiple days to contact our technician Brenden (phone calls, voicemails, and texts) and was ignored. Thursday July 2nd diagnosed as being the brake actuator, was told that it was possible that wasn't the issue for 2k and told it would take a week or so to get the part in. Looked into potentially selling the car and was contacted to sell it but after what they offered and looking at the current car market we decided to keep it and go forward with repairs and suddenly they could mark the part as critical to get it in sooner. I was called Tuesday July 7th saying the part was in and the car should be done by the end of the week. I was contacted Thursday July 9th trying to buy the car again while at work. Contacted twice Friday July 10th to buy the car and told my rav4 was desirable to grow their used car lot, once again while I was at work. At this point there was still no word on repairs. On monday July 13 I sent our tech Brennan a frustrated text that morning in which he called me shortly after saying they got the part in the car on Friday and it fixed some codes but some were remaining and that they were in the process of taking the steering wheel angle sensor out to test it but if we needed a new one that they could ship it overnight. I asked for the cost for that part and was ignored. Sent a follow up text Tuesday morning on if they had any updates on the car and was ignored again. Text again Wednesday and nothing until I called and demanded answers. They said we would have a final quote Thursday at noon and offered a minimal discount off the total service. Noon came and went without any word and have tried contacting them multiple times with no answer. Finally got a hold of them and they said they would overnight the part and have it in by 9 am and that he would communicate with me when it arrived. 9 came and went and I text him and the part had arrived but they guaranteed my car would be done on Friday July 17th by 5pm. I text my tech at 4pm letting him know to keep me updated as we live an hour away and I didn't want to drive all the way there if something happened. 5pm came and went with no answer until we called them. Apparently the part was a "dud" and they missed the overnight shipping by a "half hour" and now will not have the part until Tuesday morning. As of Friday July 17th they have had my car for 3 weeks. I know a decent amount about car repairs and diagnosis does not take an entire week (they themselves even said 10 hours and are open for service 6 days a week with most days being from 7:30-7), or testing a single part does not take multiple days on end. At this point this feels intentional and sleazy because they have made it abundantly clear they want to buy my car from me and all I want is clear communication on what is happening. The Muskegon toyota dealership is under the my auto imports umbrella that own the muskegon toyota, muskegon nissan, my lakeshore subaru in nunica, my grand rapids mitsubishi and I know I will never be doing business with any of those places ever again and I advise others to do the same and avoid the headache I have dealt with. I wish I would have taken my car to the toyota dealership in Traverse City as it feels like its being held hostage.

Purchased a 2026 Rav 4, ordering and delivery was very good. Service department is also very…read moresupportive.

If you are in Spring Lake and need auto repairs, go to Tri City. You can trust them to repair your…read moreauto properly for a fair price. They are a AAA approved business and very reputable. I had an auto problem while traveling away from home. They were accommodating and helped me get back on the road in a very reasonable time.

Very grateful for my experience with this team. I always dread taking my car in to a shop to get…read morefixed, but I saw that Tri City had good reviews so I used their online appointment options and had a confirmed date and time for my vehicle! They got started on my car early, sent updates with cost estimates, and Carl in the front office was checking in and transparent through the whole process. I'm happy customer and their work was done quickly to get me back on the road! Highly recommend them for for the Spring Lake/Grand Haven area!