This place was terrible for my husband and I. The shop put a new engine in a car, and the engine itself was good but the "new" air compressor they put in at the same time was obviously used and went bad in a very short period of time and caused much distress while we were living in a very hot area. The AC had been perfect before the problem with the engine until they touched it . We had bought this 2001 Toyota Camry in California from our friend and mechanic and it was wonderful before this point when we threw a rod in the engine bc of going up too many hills towing a small trailer, which we should have never done we realized. Traci always seemed snooty during the fixing process as well, which took a month and a half longer than it was supposed to, while we were staying in an isolated area near by where we didn't have cell coverage and were just waiting for the car fix to be done so we could continue with our move to a different state. And then afterwards while they could have done something about the AC not blowing very cold and needing to be refreshed constantly, Traci, the lady who is always there or Mark could not be reached for a year. We were living a few states away by that point as we were moving right after the car fix. I am sure it was good for them that we couldn't just drive over and talk with anyone because then they never had to help us out about it. I would never take a car here again or recommend that anyone else do so either. The lack of being able to reach them over the phone after leaving many messages and never hearing back once, apparently was due to a health problem, which I have compassion for, having gone through stage 3 grade 5 Cancer myself the past two years. But it was impossible to reach them and then once we finally talked to Traci the car was no longer under a time warranty and so of course nothing could be done. She was barely apologetic as well. She did help me once by finding our record and sending it to me in a cell phone text which I appreciated. They need to get better customer service, and to actually help people out right with all new parts and speedier service, it costs a lot of money to get a car fixed. We were happy with the engine they put in, but the rest of the experience was awful for us. The friend I recently sold the car to in New Orleans had more major problems with the air compressor they had put in only 2 years or so prior and had to spend 1000 dollars getting it replaced after dealing with a New Orleans summer trying to drive places in the car and almost getting heat stroke each time. We dealt with that the year before as well, we would have to refresh it constantly with freon so we wouldn't die in the car of heatstroke because it had a bad leak almost right away. I always hated to have to try to speak to Traci on the phone because I felt she barely cared. I think they should take a course on how to be better with customer service. Or have a different business where it doesn't matter so much, and always use new parts. It seemed like there was a lot of drama going on at the place with the various mechanics as well, and I don't think as a customer you should have to witness this or hear about it very much. I don't live in Muskegon but I wouldn't be surprised if many other people wish they hadn't picked Mark's Transmission for their car work. read more