Very helpful. Good rates with a lot of competition around. Quickly returns calls . Good people…read more Ease of location. Keypad entry.

Sunburst Storage has provided us with friendly and personable service for all of our storage needs…read more Our service professional engaged in conversation and demonstrated care for us, and our specific needs. I would recommend them highly, to everyone!

Super reasonable rates, friendly staff, And my unit was very clean when I received itread more

Storage King on Berkley Road is the best! The staff are courteous, efficient, and professional,…read moreespecially Brad, the regional, Crystal, and Bex. The staff will work with you. The facility itself is convenient, safe, fairly price, and clean. 5 stars, for sure!

Avoid Storage King Roanoke at all costs…read more This was easily the worst experience I've ever had trying to rent a storage unit, and I've rented many over the years. I showed up during normal business hours expecting to handle paperwork in person, only to find no one on site. Instead, I was forced to sit in my car for over an hour dealing with their call center just to try and complete a simple rental. That alone is unacceptable for a storage facility. The customer service was even worse. Multiple representatives constantly talked over me, interrupted me mid-sentence, and showed zero professionalism. No apologies, just attitude. I was even given pushback for simply explaining that I had already provided my card information. On top of that, they charged my card the same day and processed the reservation into a leased unit, even though I scheduled it for a later date and I didn't even sign any of their paperwork or lease. That's a major red flag. They also tried to push their in-house protection plan, which I declined since I already have coverage through USAA. That seemed to add even more attitude to the interaction, which was completely unnecessary. When I asked to speak with someone on site, I was told they "couldn't reach the manager" and that they would "send them an email to contact me later." I explained that I don't answer unknown numbers due to the amount of spam calls these days and asked for a direct number, but they refused and would only transfer calls to an office that no one was working in. One call ended with no resolution, and on the next call I was again talked over and even placed on hold mid-sentence. The entire process was disorganized, unprofessional, and honestly felt like no one is actually managing that property in person. All I wanted to do was finalize paperwork and provide insurance and registration to store my classic Mustang. Something that should have taken minutes turned into a complete waste of time. I canceled immediately and went with another storage company in town. The difference was night and day. They had an actual on-site manager, treated me with respect, and handled everything quickly and professionally. No issues, no attitude. Storage King Roanoke is the definition of poor management and terrible customer service. Do yourself a favor and go anywhere else.

Provides great customer service and has reasonable prices. Very honest company. Thanksread more

Would not recommend I had a gas leak and didnt know until 9 months later My house was only 9…read moremonths old and they would not pay the bill when they installed the pipe. They passed the buck and said it was not their responsibility. I will never use them I would give a 0 star if I could

Affordable and reliable place to leave my storage. Owners are great as well, helpful with the…read moreprocess too. Definitely recommend to use them for your storage units!

Absolutely recommend this business! I hear that there will be a U-HAUL DEALER THERE SHORTLY!…read more Check it out, yay!

Highly recommend winter's storage! We needed a last min storage unit for my son who had to move his…read morestuff from college dorm for the summer. We got their 5X5 air conditioned unit, so reasonable, gave us second month free! Move in was hassle free, clean spacious unit. Staff is so friendly! We will definitely use them in the future.

Highly recommended for Roanoke area storage. Family owned, managed by family- prices are fair,…read morefacility is clean and safe. They will give a better price than some of the bigger companies in the area, and you're going to get good customer service in the process.

Cindy was wonderful to speak with and extremely helpful! I have been with them for almost 9 years…read moreand don't have a single complaint!

they are awful, horrible customer service and have no clue what they are doing, my stuff is locked…read morein and they dont have an answer, stay away at all costs

We stopped in and spoke with the facility manager about the need for a storage spot in a few weeks…read more She was incredibly friendly and knowledgeable! She welcomed us right in, showed us around, and was very helpful!

I have had the pleasure of working with both on-site management as well as upper management in a…read morecontractor-customer relationship that spanned multiple months and covered a few different projects. In all things construction, setbacks in the field occur due to things out of anyone's control or due to human error. I found that both on-site staff and upper management were gracious and open to conversation whenever an issue was found and were very reasonable and helpful in discussing solutions that were both practical as well as would allow the least amount of interference with the customer base as possible. They truly do care about the services they provide their customers and the decisions they made with us as a contractor reflect that. They also care about each customer, as I was able to be in the room for many customer interactions while we worked and could see the level of understanding and professionalism the staff showed each any every person who entered the office.