DO NOT USE ALL SET ESCROW!
I just bought a house in another country where all set was supposed to take care of the transaction. Upon hearing that the money was being sent to another country she explained that scams are possible and I thanked her for the due diligence. However, I explained to Erica and Lisa that the sellers are local and the realtor in Belize has sold to 4 of our friends already and that we trusted the information. Even then, we were told that I was customary for them to call the recipient before wiring. They told me that they were not able to call to other countries and that I would need to call the recipient to confirm information before funds were transaction.
It was explained to me that their protocol was to verify all recipients. This is great but they never asked for contact information. I had to remind them. If, indeed, this is supposed to be so secure, why are they not doing their part and why are we the ones that now have to sign additional no documentation to waive liability if the recipient didn't receive the money or if I was subject to a scam.
Initially the closing date was 1/21. They waited until close of day and calls from our realtor before they told us that the loan didn't fund on the buyers side. The following day we were told all was received and were set to go. Until I get another call from Erica saying that we had more paperwork to sign. I was under the impression that was why we went into the office. And, this could have been avoided with basic communication. I shouldn't have to ask. A simple, your money goes through on the 22nd would have sufficed. Despite all of this, we still didn't close on the 22nd. Now, the 23rd, I am called to verify wire information again. I waited for several hours and saw no money in my account. I continued to wait until I received a phone call that says my account number is wrong. It wasn't. What happened was that Erica sent it over with the WRONG NAME! She made a major error and then had the nerve to castigate me for being mad and raising my voice when I was told to come to the office to get a live check, only to find out that the check isn't written and they don't know if they can give me the funds because they didn't get it back from the rejected wire. Again, Erica said that if I had provided the right number that there wouldn't have been a problem.
Just plain rude, incompetent, and unworthy of receiving any further business. read more