Caring staff. Excellent RT, PT and Nursing..as well as administrative staff Case Manager and Social…read moreService. And the best thing of all they listen to your needs and concerns

My son has been in this rehabilitation for about year and a staff member has helped me with many of…read moremy worrys and concerns over my son's condition they helped ease them give me a better understanding of whats going on I am deeply greatful.

Visited a friend here multiple times over the course of months and was always impressed with the…read morehigh level of care and attention to details. As I first visited they were renovating the exterior and landscape refresh and I found that to be so important. Residents get to look out their windows and enjoy something fresh and beautiful to look at. Other first impressions were multiple air filtration systems outside the doors of every room. Not sure if that was a 'leftover' from COVID kind of thing or what - but I liked it. Shared rooms were small and good to know is only two visitors at a time. It's hard to imagine it but the reason is purely for function. Placing 3 chairs around I think would be very difficult to navigate anymore. Luckily for those who might not like shared rooms - singles are available. If you've been saving money all your life and here - this might just be the time to spend a little extra if you don't like people around. My friend's neighbor was a pleasant person - and that's what I've found going to these types of places - its not bad to have another nearby... If your friend or family member is here its your job to visit. People make up excuses and there really is no excuse. I was able to slip in 30 minutes before closing after work and anybody can do that. I think visitors are an important part of recovery. You can't visit your friend or your mom? Just keep the excuses to yourself I don't want to hear it.

These people never answer the phone Ive tried calling to get in contact with my grandma and they…read morenever answer the phone (ongoing for about a month) like is the receptionist just there relaxing staring at the phone ring?

3/5 Stars (Could Have Been Higher)…read more I was 40 years old when I stayed here, and by far the youngest resident. My roommate was close to 80 years old, which made for an interesting experience. Despite our age difference, I came to respect and admire him. What kept this from being a 5-star review was the food, the uncomfortable bed, the very small shared rooms, my television being much smaller and positioned much closer to the bed than my roommate's, and the nighttime noise. Some residents struggled with mental health or other conditions, and there were nights when patients would yell, making it difficult to sleep. I ended up staying for eight nights and nine days. Looking back, I believe another two or three days would have benefited my recovery, as I was still struggling with significant pain and difficulty walking when I was discharged. Although my insurance covered my stay, I felt that my Kaiser representative was too eager to move me out and didn't fully appreciate the severity of my condition. Unfortunately, that reminded me of my initial visit just days before I ended up in the emergency room, when I was only prescribed ibuprofen despite the pain I was experiencing. Some fellow patients encouraged me to appeal the discharge decision and fight to stay longer. However, I was physically exhausted, emotionally vulnerable, and simply didn't have the strength to advocate for myself at that point. In hindsight, I think a more formal discharge meeting that included me in the decision-making process would have been the better approach. Even if the outcome had been the same, I would have felt that my concerns and readiness to leave had been fully considered. That said, there were many positives. The staff, for the most part, were attentive, compassionate, and genuinely cared about the patients. I did have one negative experience with a staff member who fit every stereotype of someone who shouldn't be working in healthcare. I emailed the administrator about my concerns, and to his credit, he came to my bedside almost immediately, shook my hand, listened to me respectfully, and removed that employee from my wing. I appreciated how seriously he took my concerns. The physical therapy team was outstanding. They welcomed me from day one, even though I was hesitant to socialize because I was overwhelmed, heavily medicated, and had just been discharged from the emergency room. Their encouragement and professionalism played a huge role in my recovery. I was admitted after my back suddenly gave out to the point where I couldn't walk. At my lowest moment, I truly feared I might never walk again. Being surrounded by others who were also fighting their own battles gave me perspective and gratitude. I realized how fortunate I was to have the insurance and benefits that allowed me to recover in a facility like this. The location was also convenient, making it easy for family, friends, and coworkers to visit me during a difficult time. While there are definitely areas that need improvement, especially the food, sleeping accommodations, and room setup, the caring staff, excellent therapy team, and responsive administration made a difficult chapter in my life much more manageable.

Cna Josephine…read more Fredrick- awesome Cna Josephine Selina Melissa Regat - Superstar day Jesse I spent 2 weeks at Canyon Creek and the above CNA's. Took great care of me Natalie the Treatment Nurse was also very Thorough on treating my wounds . Mahida and Daphne were very helpful as they were the Kaiser Hospital liaisons with the Kaiser Doctors!! The Kitchen Manager was nice and Creative with the Menu and the Food !!! The kitchen staff was inconsistent on portion size! The Physical and Occupational Therapy staff was Excellent and a Wealth of Information!!! There's even Entertainment and Bingo There !!! They have an Activity Director there that was really nice!!! This Skilled Nursing Facility is a. Baller On A Budget Approved!!!

The team cared for my mom for over two weeks after a fall. They were very knowledgeable, courteous,…read moreand responsive. They listened to our concerns and addressed her needs appropriately and timely. The facility is clean, very well managed, and welcoming. Patients are provided with well-rounded, engaging activities. I appreciate how they made a difficult time more comfortable and pleasant for my mom. I would recommend the facility to anyone who has had a similar medical need.

I didn't want to write a review until I been around long enough to share my honest experience on…read morethis facility. First off, the location seems pretty safe and there's street parking. There is garage parking, but it's for the workers. The receptionist is nice and requires a Covid test before entering. The place itself is well kept. It's nice and clean, there's an outdoor patio where you can get some sun. A few tables and chairs. Flowers and a small foundation. There's two sections of the building. There's no order or weird smell, this facility is very clean. For the most part, the nurses are really nice, kind and talkative once you get to know them. My mother goes there everyday so she knows all of their names. I have a few favorites because they give my dad amazing care. Even the male nurses and workers are great! They would come in and adjust my dad so he doesn't get bed sores. The respiratory therapist, Gina is amazing! She's so sweet. She's been taking care of my dad really well. Some of the nurses/CNA that I really appreciate and want to show recognition for their hard work is Maribel, Genesis, Michelle, Amanda, Sophia, Daisy, Edwin, Patrick, Ricky, Masa (spelling?) and a few others that I can't remember their names. I mostly know their faces when I come visit. My mother wanted to add: Karen, Liza, Edith who are social workers and they have been very helpful. The nurses, cna's, care takers are all careful when it comes to my dad's care. He can't be on his right side due to the brain injury he has. I would also like to say, the director, Shirley is very kind. She has been a great help during this difficult time for all of us. She's been really accommodating to my mother which I am very thankful. This place and staff is wonderful. They also decorate the courtyard for the holidays (see photos). No negative feedback at all. The janitors and clean up crew are also hard workers,

I've seen a lot of facilities and Valley Pointe stands out. Five-star CMS-rated, in-house therapy…read moreteam, RNs on site 24/7, and a staff that genuinely cares about getting residents home stronger. When families ask me where to send their loved ones, I recommend Valley Pointe with confidence.

My dad was admitted to Valley Pointe nursing couple of weeks ago and stayed for a week while he…read moreregained his strength to walk again. The best part of this facility is the people working here! Everyone is truly caring from nurses, social workers, pharmacists, admission, doctors and more. This was my first experience with a skilled nursing facility, I was impressed with how much they do for the patients to keep them taken care of, fed well, entertained and on the way to fast recovery. My dad himself has expressed his gratitude multiple times towards all the care takers that assisted him, he felt especially at home when some of the nurses spoke to him in his native tongue. He recovered in just a week. Admission was fast and accomadating. They took care of connecting with Insurance company and helped my dad to move in first before I had a chance to go the next day to fill in paper works. I met the entire care team and was really impressed with their patience and attention to detail. I had left a note for them on a few things about my dad's condition and they promptly scheduled a meeting with me to go over them line by line. If anything, my whole family felt heard and taken care of. Definitely recommend the place!

The St Francis facility and staff are amazing. My dad had two stints here due to health…read morecircumstances, but fortunately the team here made it as easy as possible. The facility itself is nestled in the general neighborhood. Parking is simple as they have a large lot in the back. Upon entry, the area it bright and clean. Each room is alway clean and the building is properly staffed. In fact the staffing to resident ratio seem great. There is always someone to ask for help when necessary. Meals are complete and has a good variety. Caretaking of the patients is on schedule and the staff are friendly. The level of engagement with the patient is also great. My dad's mental state is diminished, but the stuff still finds ways to interact with him. I often visit my dad and find that he is in a group activity that ranges from bingo, karaoke, and watching movies to name a few. I want to give a shout out to our case manager, Cynthia, who is always supportive and respond quickly to questions that we may have. Also to my dads physical therapist, Dominic, who always have a friendly demeanor, understanding tone, supportive nature, and most importantly patience to try and get my dad back to baseline. We also sincerely appreciate all the care and attentiveness to all the nurses that provides care to my dad around-the-clock. I know the staff is always watching because I get a phone call every my dad falls. I highly recommend St. Francis to anyone who needs to seek out a care facility.

My dad has been receiving excellent care at St. Francis Healthcare Center. He was admitted after a…read moremajor surgery with a feeding tube. Every staff member-- the doctor, nurses, CNAs, physical therapists and office staffs, has shown genuine care and professionalism. The doctor checks on him several times a week. The nurses and CNAs are attentive and gentle. They always treat him with kindness and respect. The dietitian and kitchen staff work tother to thoughtfully adjust the meal plan to meet my dad's special needs. Physical therapists are excellent. They approach each session with patience, encouragement, and deep expertise, helping my father regain strength step by step. Most importantly, the entire staff -- from management to clinical teams -- is caring and easy to communicate with. We are truly grateful for the compassion and teamwork here. As Thanksgiving approaches, I want to thank the St. Francis team and wish you all a joyful and restful holiday!

I accompany my best friend to visit his uncle who is a patient at Washington Center. The moment we…read moreenter the facility , the place is clean and neat , well lighted and no odor. Patients are well taken care and looks clean presentable. We stayed at the patio and have privacy to be with my friend's family. I highly recommend this place if you need to stay in nursing facility.

From the moment I walked in the front door, I was warmly greeted by multiple staff. The leadership…read moreteam was responsive and thoughtful. The facility was clean and residents appeared happy and well taken care of. I would recommend this facility for someone needing skilled nursing care.

I spent a good amount of time here visiting a family member and had a decent experience. The staff…read morewere approachable and helpful when we needed something. Even on busier days, I still saw aides checking in on residents. It gave me some reassurance knowing my loved one was being looked after.

Do not allow your loved ones here. Extremely short-staffed, many patients here are mentally ill…read moreand when my father pushes the call button; no one comes for sometimes an hour or not at all. He sits in his wet pull-up for so long - he now has a rash. Only positive I can say is they have good physical therapists - but that's it. Breakfast is decent but lunch and dinner are barely tolerable. I'm currently looking for another SNF to move him to.