RENTER BEWARE! They offer online rental and reservations. They do not honor reservations they make. I made a reservation for a storage unit three weeks before I needed it. The online reservation system allows for payment at time of reservation or pay when rental is initiated. I chose to pay when rental is initiated. I received confirmation emails and texts of my reservation. When I went online to complete the transaction and pay for the unit three days before my rental was to start, there was an error. I called the office (centrally located elsewhere, as they have many locations), the reservation agent over the phone told me they rented out my unit to someone else. I asked multiple times for them to tell me what happened because I wanted my reservation honored and received different excuses each time, including that I did should have paid for it when I made the reservation, I needed to pay for it within 7 days, or I should have responded to their texts (which did not prompt for a reply). There is no where in their terms and conditions of rental nor anywhere on the website indicating that payment at time of rental is required (and if it were true, they should not offer the option of delayed payment). Nowhere online or in my email reservation does it indicate any policy that a reservation would be cancelled if the transaction were not to be completed in 7 days. I asked for evidence of these policies she was citing and she admitted I would not be able to find them online or in my email.
When you need reliable storage from a reputable business, you don't need to hassle with a broken reservation experience.
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