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    All Overstock

    3.3 (3 reviews)

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    Hansen Restoration & Remodeling - Kitchen Remodel

    Hansen Restoration & Remodeling

    3.5(8 reviews)
    2.1 mi

    What began as a straightforward replacement project--one that reasonably should have cost in the…read morerange of $15,000--has turned into an extremely disappointing and costly experience. Not only did the project escalate to just under $23,000 with the original contractor, but due to ongoing issues and incomplete or unsatisfactory work, we were forced to hire additional contractors, bringing the total cost to $30,000 plus. Throughout the process, there was a clear lack of transparency in pricing, poor project management, and a failure to set realistic expectations. Costs continued to rise without adequate explanation or justification, leaving us feeling misled and frustrated. Even more concerning was the quality and completeness of the work, which ultimately did not meet acceptable standards and required further intervention at our own expense. The one leading the project had no business in doing so. She was consistently rude, unprofessional, and showed a clear lack of understanding of what she was doing. After numerous conversations and items missed during the quote and/or left out and then overcharges for her mistake, instead of providing guidance or solutions, interactions were frustrating and unproductive, which only made an already bad situation worse. There was no competence or accountability, just further confusion and poor communication. A project of this scale should be handled with professionalism, clear communication, and accountability. Unfortunately, this experience fell far short on all fronts. What should have been a manageable replacement project turned into a prolonged, stressful, and unnecessarily expensive ordeal and anyone who has viewed our replacement their jaws have dropped. It's embarrassing to say the least. I will leave you with this, the owner Jim, who was wonderful and who we spoke to (finally towards the end) offered to tear it down and replace after all was said and done, but unfortunately, he was getting ready to retire and he had nothing to do with the initial scope and project and were afraid it might be even worse so we chose to go with another contractor. For him to say that - - you know it's bad... I would like to start all over and never use them but obviously that is not an option at this point. I would strongly urge others to please proceed with caution and ensure all details are in writing, timelines, and costs are explicitly outlined and adhered to before committing.

    Full disclosure, I am an employee of Hansen. My husband and…read moreI had Hansen remodel our master bathroom. The guys were friendly, professional and cleaned up after themselves daily. Recommend them to anyone I speak to!

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    Hansen Restoration & Remodeling - Kitchen remodel

    Kitchen remodel

    Hansen Restoration & Remodeling - Kitchen Remodel idea

    Kitchen Remodel idea

    Hansen Restoration & Remodeling - Basement Remodel Idea 2

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    Basement Remodel Idea 2

    Cabinet-S-Top - Timeless Transformation: Elegant White & Gray Kitchen Remodel  Stunning Before & After!

    Cabinet-S-Top

    4.0(5 reviews)
    5.6 mi

    One of the worst experiences I have ever gone through…read more Our sales presentation was misleading. We did not receive what we thought we were given. Our project was delayed almost 3 months because of the poor quality of cabinets. They delivered us damaged cabinets that took 3 weeks to be remade and shipped back. We waited and waited, only to discover that our replacent cabinets were broken once again. Another 3 weeks delaying our project. Owner Tom ignored us during this process. Sent him email after email of the pictures of our broken cabinets. No reaponse until he realized that this would continue to manifest above the circus they already pit us through. We wanted a refund for the additional out of pocket expenses they caused us. Tom would not respond until I had to go to the post office and send a certified letter and file a complaint with the BBB. Worst attention to detail I have ever seen. One of the deliveries actually occured when I wasnt even home. And Tom simply apologize that he forgot to check his email. Could go on and on. Please dont make the mistake we made. Go to a place that understands how to treat a customer.

    Terrific attention to detail on our master bathroom remodel. Used them again a few years later to…read moreremodel the rest of the bathrooms in our house. Wonderful work and finished product.

    Photos
    Cabinet-S-Top - Before & After Transformation!   
Check out this stunning bathroom transformation!

    Before & After Transformation! Check out this stunning bathroom transformation!

    Cabinet-S-Top - Beautiful two-toned kitchen remodel with Medallion Cabinetry in the Biscotti stain finish and Siteline Cabinetry in the Aspen paint finish.

    Beautiful two-toned kitchen remodel with Medallion Cabinetry in the Biscotti stain finish and Siteline Cabinetry in the Aspen paint finish.

    Cabinet-S-Top - Before & After featuring Waypoint Living Spaces cabinetry in Maple Latte Stain and Painted Navy finishes.

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    Before & After featuring Waypoint Living Spaces cabinetry in Maple Latte Stain and Painted Navy finishes.

    All Overstock - rugs - Updated May 2026

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