There's good and bad with these guys... let's start with the good.
They came out and physically saw our home and what needed to be moved, and we received an affordable quote to move from Silver Lake to the northern metro. They were very accommodating of our schedule, saying that they'd pick up on Thursday and drop off on Friday, which worked for us well. The work that was done was quick and efficient. They were very respectful with our stuff, the only thing we found an issue with was a dented lampshade. Totally expected when moving.
As for the bad, the quote we got IN WRITING never stated anything about their inability to work with chemicals or in an area with mice. We lived in town but only blocks from a farm field, and we see mice in the fall on the regular. Once the team showed up the day of the move, they wanted to stop before they started because they said they saw rat droppings. I can say without a doubt, we've never had rats. Ever. They then tried to shut it down again in our garage for the same reason. They refused to take packaged and sealed chemicals, although this was never mentioned to us beforehand either. After the second refusal, my husband asked for the supervisor and he came out and tried to say it was unsafe working conditions, and my husband asked why this was never mentioned in the quote or addressed previously. Again, we're basically steps away from farmland in the fall, this is bound to happen. It wasn't an infestation, but maybe a mouse or two that had been in there at some point. They also tried to tell my husband that there was more than they anticipated. Um, that's on your boss cause he came out and walked the property. We literally only had bought a few rugs for our new place after he came out to do the walk through. It really seemed like they didn't want to do the work, and maybe because it was raining, but that's what they were hired for.
The next day, for drop off, they showed up and it was again raining. They weren't keen on bringing the items that were very well labeled (every box and container was labeled on the top and the side) to the places we asked them to be placed. I had a piece of paper at every location stating that was where I would like it, but there's many boxes in my garage that don't go there. I heard one of the movers complaining and dropping multiple f- bombs about having to bring items downstairs. My husband also had an arcade that he was asking to be placed in his man cave downstairs. They told us it was too heavy to go down the inside stairs and too muddy to do in the rain via the outside. When my husband said he wanted in writing when they'd return to move it, it was miraculously not too heavy to get down the inside stairs.
I can honestly say we won't use them again, in part because we don't need movers from Hutchinson again, but also because of the frequent excuses and problems we ran into with the team. read more
