I had to get my car towed there ( which I believe immediately gives any service shop the upper hand because you're stuck). My 2002 SType Jag automatic, would not go out of park. They kept my car for two days and during that time, I called several times and left messages, none were answered or returned. They replaced the plastic shifter block that's under the shifter assembly with a metal one and charged me $569.00 . I asked for a discount for cash and William did give me 10% off , hence the two stars.. Two weeks later, my car got stuck in park again and thankfully I was able to shift it into drive but the car wouldn't go . I moved it over to 4th ( overdrive) and that's how I've been able to drive it thus far. I returned to All Jaguar to be unwelcomed by William the owner. Almost as though " oh great, what do you want" attitude. I informed them of my problem and they acted as though I can continue to drive this way? Really? I paid $$$ to fix this problem and it's not fixed. They casually advised me it could be several other things. Well, I have chalked this experience up to being severely ripped off, bad customer service and the problem still didn't get fixed. I will now have to pay again to have someone fix it correctly and honestly. read more