New address! 11567 W…read moreBroad St, Richmond, VA 23233 New address! 11567 W Broad St, Richmond, VA 23233

We were in need of foot therapy after a long day of dancing, and $50 for an hour sounded good…read more Fortunately we called ahead, since in was 45 minutes before they could accommodate two people. We were offered water and fruit while we waited. The interior was clean with multiple private/semi-private treatment rooms. Both ladies were very polite although with limited English. They started with foot soak while doing shoulder/neck/arm massage. The foot reflexology used a lot of pressure, but we felt so much better afterwards. They finished with a brief leg massage. This place is definitely worth a try if you have sore feet!

Really good spa! Really cheap and felt like a whole new person at the end!! 1000/10 would recommendread more

After relocating, it was challenging to find a massage that works for me…read more I have booked three appointments with Taiwan Spa and now they have a permanent customer. It's important to note that I have only requested deep tissue massages. (We're talking about using feet, elbows, and forearms.) I'm sure you can request much lighter pressure and longer strokes too. But people that are looking for fascia release? Look no further!

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

Been here a couple of times over the past few months when down in RVA and not disappointed. My…read morefirst visit was a full massage with Jenna and it was so relaxing and I think I fell asleep within the first 20 minutes, which for me signifies a great salon and I was pleased. Today, I had reflexology by Stefanie and it was dreamy. It's so interesting how points on one's feet can be felt in various body parts/organs. Massage pressure is personalized and she was right on target as well as the manipulation of my feet was executed with care and gently. Stefanie has excellent customer service and she explains things as she moves around the feet however also periods of quietness for solitude or in my case a snooze. My experience at RESOLVE on both occasions SUPERB. Highly recommend‼

I really wanted to leave a positive review for Resolve Body Works because there were genuinely…read moreparts of my experience that I loved, but unfortunately the lack of communication afterward has left me extremely disappointed. I booked and paid for a sports massage knowing that every massage therapist has their own techniques and style. I want to be very clear that I have absolutely nothing negative to say about my therapist as a person. She was great - really cool, easy to talk to, and our conversation made the experience incredibly comfortable. The atmosphere itself was also outstanding. The space was welcoming, relaxing, and somewhere I initially planned on returning to, which is why I had already scheduled another appointment. That being said, these services aren't cheap, and I booked this massage for a very specific reason. I'm at the end of a long training block and preparing to run a 100-mile race. My goal was to loosen everything up, get some deeper tissue work done, and give my body the best chance possible to feel refreshed heading into the start line. Unfortunately, the massage felt much more like a relaxation massage than the deeper sports/deep-tissue work I was expecting. Afterward, I didn't notice any difference in the specific areas I had hoped to have targeted. I completely understand that techniques vary between therapists, and sometimes a service simply isn't the right fit. That alone would not have prompted me to leave a negative review. What has been most disappointing is what happened afterward. I reached out to Resolve Body Works multiple times to explain my experience and give them an opportunity to address it. I sent a text, an email, and a message through Instagram, and I also attempted to call the business. It has now been about a week, and I have received no response at all. I wasn't looking to attack anyone or blame my therapist. I simply wanted to communicate that I had paid a significant amount for a specific service and walked away feeling like I hadn't received the type of treatment I booked. I would have appreciated even a simple acknowledgment or conversation about it. Because I never heard back, I ultimately canceled my next appointment. That's genuinely a shame because the atmosphere was fantastic, I really liked my therapist, and I would have been open to returning and trying something different had someone simply communicated with me. Ultimately, the massage itself may have just been a mismatch between what I needed and the technique provided. I can understand that. What I have a much harder time understanding is reaching out through four different methods and receiving no response whatsoever. For the amount these services cost, communication and customer care should be part of the experience. Unfortunately, I walked away feeling like I spent a pretty penny on something that didn't meet my needs and then was completely ignored when I tried to address it.

I went to LeShaun, he helped me with my pain. She's a master therapist, so you need to pay a little…read moreextra but she's worth it.

Happy VALENTINE'S Day from babe..... I absolutely love this place! Hands down better than Massage…read moreEnvy....do not try to say anything different.... Ask for Laura G.......... and thank me later. Her pressure was perfect. She was a true professional, provided recommendations for between massages. Covid precautions were followed Staff very polite Cleanliness spot on Strongerly considering a membership for us...... yes this is my second review, this is my personal review.

Everything nice and clean and the people are too !!!prices not bad either nice music tooread more

From the owner: Ashland Massage. As Licensed massage professionals, my…read moreintention is to provide quality care, inspire others toward better health, and utilize my training and experience in therapeutic bodywork to put your mind and body at ease. Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being.

Best Acupunture office in a great location of Richmond, I would highly recommend!…read more I have been going for my back with great results! The entire team is pleasant and create a positive environment.

A skeptic until the next morning after my first visit when I woke up to NO pain in my back, minimal…read morediscomfort from my IT Band/knee and my persistent headache (anisoscoria) was nearly gone. Pleasantly surprised and the staff was incredibly kind, and thoroughly professional. Definitely NOT a skeptic any longer!

The absolute worst experience I've ever had. I've never reviewed but I feel like it's necessary…read more Even though it's in a mall, they had amazing reviews so I decided to walk-in. I initially asked for 45 minutes. My booth was right next to someone who insisted on watching a video, that plus the sounds of the mall is less than ideal but you get what you pay for. When I asked my massage therapist to go deeper, she almost refused telling me I would be sore tomorrow. I've had several massages and I know how my body responds. She reminded me many times that I would be sore... I finally just stopped responding to her. Then I hear another customer come in, they get upset when one of the therapists tells them it is $24 instead of the $20 listed on the board for a 20 minute massage. Everyone around me is yelling and talking loudly, the better business bureau is called, and finally I ask that my massage be over at 20 minutes. I'm asked to many times over why and I respond that I'm just trying to have a massage and relax because I'm in a lot of pain. The therapist eventually agrees (it hasn't even been 10 minutes at this point), but continues to complain to me about the customer with the bureau representative and how people don't tip. I'm almost in tears because the entire ordeal is frustrating. Eventually my clothes are thrown at me, my card gets double charged and they have to give me $20 in cash to make up for the overcharge. I would never ever recommend this location to anyone. I would give a zero if I could. I wish I had the same experience as the other people who loved it.

From the owner: Massage, Massage Therapy, Massage Services, Foot Reflexology, Aromatherapy, Acupressure, Asian…read moreMassage, Swedish Massage, Deep Tissue Massage

Very good service and nice people ! Always take care of people good! Clean and warm place!read more

This is a no frills business in a strip center that does massage and facials. It has a nice waiting…read moreroom and was clean. There was no paperwork, no green tea, lemon water, or products for sale. Judy took me right in and did a great job of working on my problem areas. I requested deep tissue. I'm a quilter so my shoulders & neck were very, very tight. Not when I left. She did an excellent job, probably one of the top 10 I've had including at several spas in Europe, Canada and Japan. She used several different techniques and periodically checked with me regarding pressure etc. They don't play music, which was fine with me. There was no upselling. The price was very fair, and I will definitely book in with her again. Based on my massage experience, I'd like to try on of their facials as well. They also have a loyalty program.

I cannot say enough good things about Caitlyn at Amethyst Holistic Spa. From the moment you walk…read moreinto her space, you feel at ease. Her presence is calming, her professionalism is unmatched, and her intuition as a therapist is incredible. The newly renovated office is peaceful and welcoming, and every detail feels thoughtfully curated for comfort and healing. Caitlyn's touch is both therapeutic and nurturing, and you can tell she truly cares about her clients' well-being. I've experienced many massages over the years, and she is truly exceptional!

I've had the pleasure of being a client of Caitlin's for a number of years and felt compelled to…read morefinally leave a review. Caitlin is a talented, intuitive Masseuse. She has a gift and shares it with her clients. Her extensive knowledge of Anatomy and Physiology yield excellent results. Massage is not Caitlin's job ~ it is her calling. She is extremely professional, welcoming and just a kind, caring individual. You leave a session with her with a sense of calm and wellbeing . Hands down ~ the BEST massages I've ever had are with Caitlin. Love this girl!