This company installed approximately 750 sq. ft. of Engineered Hardwood Flooring in our nome. Finished product was beautiful. After several weeks passed, I noticed what appeared to be water stains by the corner of our sliding glass patio door. They came and said it was caused by the sun. I bought a wood moisture meter which read over 27%. This is in the red zone for water saturation, and far exceeds manufacturers allowable limits. I sent them an email with the results. Their email response was that it was probably due to both the sun and water. They eventually came and looked at it and left without a commitment to fix it. I suspected the underlying problem was due to a bad installation. Removal of 6 feet of wood all along the doors revealed they hadn't properly installed approved waterproof underlayment. I sent them pictures. Finally, after weeks of back and forth emails, the foreman for the our installation came to the hours to effect repairs (so we thought). Instead, he argued about our findings, angrily and verbally attempted to intimidate us, waved his arms around, and slammed the door behind him when he left. What he didn't know was that the whole episode was captured on our home security system. The company offered to come yet once again, but we decided we had enough. We now have to focus on repairs. Legal action is and will remain on the table.
Our advice? Don't do business with this company! read more