To start, if there was a Zero Star Rating, I would assign it 0 starts.
I signed a contract with Paint Corps to paint the exterior of my home in July. We agreed on all terms, contained in the contract, including Touchups and a 5-year guarantee. A start date was also agreed to.
On the start date, a Monday as they explained that they usually block a week for a job, no one showed. No one called. It turned out the crew had a disabled vehicle. Day 2/Tuesday, another no show. Day 3/Wednesday, another no show. Finally, on Thursday, they arrived and the team worked through Friday. They were rushed at this point, and did a sloppy job, one that upon inspection, required considerable touchup work. This is when the real saga began.
Over the ensuing six months, and multiple schedules, re-schedules and no shows, the touchup work went undone. Significant gaps in paint along trim areas that left some areas exposed, and some surfaces (not visible from ground level, but exposed to rain and sun on the roof area (roof trim, tops of arches, etc.) as well as paint left splattered on glass doors, and a completely butchered job of re-installing door seals on my front doors after they had been removed to paint the doors.
Ultimately, after several schedules/re-schedules, I was able to get a Project Manager (son of owner) to come to my home on December 9th. We did an exhaustive walk through and inspection of the work I was seeking to have done with the touchups. We went on the roof as well, and all areas were pointed out to him. He took many photos. I had to loan him some shoes to go up on the roof because he arrived at my home (knowing there was roof work to be looked at) with smooth leather sole street shoes.
On December 18, a lone painter was assigned and arrived to do the touchup work. He clearly was not fully briefed by the Paint Corps management team on the extent of what needed to be done. He arrived before noon, and departed when it began to get dark. I inspected the work the following day, and although progress was made, it was not nearly complete. Extensive areas of gaps or simply baren areas (facing up or not immediately visible from the ground) were undone.
During all of this, Paint Corps continued to send me invoices, pretty regularly (probably once a week) for months. I would respond each time with my concerns about the touchups, requesting Paint Corps assign a team, and then hold them accountable for showing up and completing the work. Again, this took place over a period of months (July to December). In addition, multiple entities at Paint Corps appeared on these text strings. At one Point, I was threatened with a lien for the work, having completed ignored everything that had happened and clearly not having ready any of the previous text strings outlining that the touchup work had not been completed, and that my repeated requests to schedule it over an extended period had been unsuccessful until December. I was also accused of playing games...again ignoring the reality of the situation...Paint Corps had not complied with their own contract to complete the follow-on touch up work. And let me be clear...This was all very reasonable. The work was not to paint a work of art, but simply to address obvious gaps and the sloppiness with which the original job had been done.
The bottom line is this: Paint Corps ultimately had a 2-man team come and largely finish the touchup work on 1/26, over six months after the original job. Dozens of texts, threats and accusations by the Paint Corps management team (via texts--which have all been documented) ignoring my very simple and straightforward requests to get the reasonable touchups completed, and my repeated willingness (in fact eagerness) to get the job completed and settle the invoice, were largely ignored.
In the end, this was a very negative experience. I understand the nature of the business, and the reliance on outside contractors to perform work like this. I get it. At the same time, I do not appreciate the Management Team's approach to simply ram-rodding invoices down my throat for six months while altogether ignoring my repeated and very polite requests to get the work completed....before settling the final invoice, but expressly assuring PC that I would settle the invoice the moment the contractually agreed job was complete.
This was unprofessional, and I would not recommend utilization of Paint Corps. I am confident that they have very satisfied customers. Regrettably, my experience was quite negative. I regret this even more due to the fact that this is a veteran-affiliated business. As a veteran myself, I felt confident that the job would be completed, and professionally handled. This is unfortunately not how it unfolded. read more