Do not use this company! All Custom Iron is unprofessional, lacks the skill to complete a simple gate project, is rude to the customer, ignores instructions that are explicitly given in writing and in person, does what they want on your property, and won't accept responsibility for errors in workmanship. All Custom Iron has had four attempts to fabricate a custom gate and each time is an epic fail! I had to open a case with the Nevada State Contractors Board and when the owner came to my property for the State inspection I was threatened with a lien on my property and told that I was being disrespectful for giving the following factual information.
An estimator with All Custom Iron came to my property on March 31, 2021, to take measurements and provide me with a quote for installation of a security gate.
On April 14, 2021, I accepted a bid with All Custom Iron to install a single security gate with solid backing, to be placed between a block perimeter wall on the property line and the south end of the home structure. I gave a 50 percent deposit for said product and services, in the amount of $1,162.50.
Installation was scheduled for June 4, 2021. The installer/owner (John) knew the panels were not fabricated correctly. I heard him grinding something for a very long time so I went outside and asked what he was doing. He said one of the footplates had to be ground down to fit. When he was finished with the installation he came to my front door and asked me to sign off on the work. I refused until I inspected the work. Upon inspection, I pointed out that a "security" gate is not something that an individual can walk up to, reach around the gate panel and unlock the deadbolt; this defeats the purpose of having a locking and secure gate! The installer/owner then said "you can just get a double deadbolt". I expressed how unhappy I was with this work. Not only is the gate not secure but it also puts me in a serious liability situation where someone could potentially try to open my gate and then if my dog bites that person, I can be sued for damages and possibly lose my family pet. Additionally, I expressed that I am not going to accept a double deadbolt that I have to carry a key around every time I want to pull the trash cans to the curb.
The estimator came back to my property on June 11, 2021. He stated that the final product was not what he envisioned and that it would be corrected, and in the meantime I could continue to utilize the gate as it was installed.
It was during this time that I specifically requested that the new fixed panels be fabricated large enough to hide any holes in the concrete and block. The estimator's response to me was "that won't be necessary because the bolts are in your concrete permanently and we will use the same bolts so there won't be anything to hide".
Second Attempt: only one new panel was brought out and it was too short and didn't reach the house. The owner (John) would have to take the panel back to their shop and refabricate.
Third Attempt: only one new panel was brought out and it did not have a stop plate welded on so the gate would just swing open without stopping. The owner (John) would have to take the panel back to their shop and weld on a stop plate.
Fourth Attempt: only one new panel was brought and once again it was too short to reach the house so John ground down the old bolts in the concreate and put new bolts off center so the panel would be able to bolt to the home.
This panel is not level with the gate, plates that should sit flush with the home are bent, lag bolts are put in sideways, and the panel sits off center so the panels are closer at the top of the gate than the bottom. And within weeks the gate panels are already rusting!
I have had to take off multiple days from work, repair the holes in my home myself, and meanwhile Naomi at their office continues to try to collect final payment from me on a job that is not complete to my satisfaction.
On the date of my home inspection with the Nevada State Contractors Board the Installer/Owner (John), did not show up. Instead his partner, Chris, who I have never met before shows up, demands payment, and then threatens me with a lien on my home!! He then says that he is not willing to work with me on repairs because I am disrespecting him! This is now getting so ridiculous that it's comical. I told Chris that I am not paying for poor, substandard work and especially not until after he has corrected all the damages made to my home and discounted the project.
This company is so unprofessional! Their mannerism and workmanship makes me think of two high school buddies who learned some basic welding skills in shop class and decide to start up a "custom" iron works business.
Lesson for all of you that have read this far.....do more research than I did, do not hire this company, and never sign off on a project until you have inspected the work and it is to your satisfaction read more