Amber N.

We absolutely love the way our gate came out. John and his family are wonderful to work with. This gate was installed on our side yard for our new pool. We had some requests about the design and they were more than accommodating. The gentlemen who came out to install it were also very helpful and friendly. We are looking forward to working with them again to gate-in our front patio. Thank you All Custom!

Nikoli V.

This review is not about the product .But the customer service I have received from this business. I purchased security gate and a side gate. I have repeatedly called and no one has called mer back.The issue i have been trying to resolve is my side gate of which is too high.I have spoken to the owner and still no results .I just want it lowered or a metal guard that matches the gate to be attached to the bottom of the gate .I don't care what it cost because money is not an issue. But ignoring me after I spent $3,500 with this company for them to ignore me .Tired of calling and emails .I just want this resolved so I can remove the paver bricks from in front of my side gate so the the rabbits cannot come into my backyard and to stop them from eating my plants. This is an ongoing issue that has gone on for the last year. Thank You

Gary K.

My one star is not for the quality of the security gate. The quality is exceptional and the people who installed it were skilled and professional. My one star is for the lousy customer service after the install. The cactus on my door was make twice the size of my drawing and impedes the view out the door and also at a quick glance looks like someone standing in the door. (See attached jpegs) I notified all custom iron and he is how that conversation went: On Wed, Apr 22, 2020 at 2:58 PM gary kaas gnkaas@yahoo.com wrote: Good afternoon, First of all I love my screen door that you all made. The sense of security that comes with it is well worth the money. Also, the quality is incredible. Here is my issue: My original drawing and idea, which I gave to the estimator, had the cactus about four inches below the door knob. (See jpegs) The estimator's drawing had the cactus even with the door knob, which was ok with me since it didn't really take up much of the view outside. The finished product has this huge cactus standing from the bottom to three feet above the door knob. I didn't think anything of it at first but the size and location of the cactus blocks some of the view to the patio. It also makes you think that there is a person standing in the door when you see it out of the corner of your eye. It kind of drives me nuts. My question is, would it be easy for me to pry off the cactus? Please let me know. Thanks. gary kaas And the reply: AllCustom Iron allcustomiron@gmail.com To: gary kaas Thu, Apr 23 at 9:19 AM Good morning, I can definitely see how it looks like someone is at the door at a glance. That would drive me nuts at well! Unfortunately there is not an easy way to pry the cactus off. We would have to cut the cactus off, grind the pickets, and then repowder coat it for it to remain presentable. We would be more than happy to do that for you but there would be 2 trip fees of $145 to pick up the door and drop it off again. There would also be a charge of $250 for the shop time we need to cut off the cactus and repowder coat the door. You can avoid the trip fees if you want to drop the door off. I paid $878 for this security door and they want me to pay another $540 to fix their mistake in not following my design. All other correspondence proved fruitless. Wouldn't recommend this business with its lack of integrity.

Hiking G.

Do not use this company! All Custom Iron is unprofessional, lacks the skill to complete a simple gate project, is rude to the customer, ignores instructions that are explicitly given in writing and in person, does what they want on your property, and won't accept responsibility for errors in workmanship. All Custom Iron has had four attempts to fabricate a custom gate and each time is an epic fail! I had to open a case with the Nevada State Contractors Board and when the owner came to my property for the State inspection I was threatened with a lien on my property and told that I was being disrespectful for giving the following factual information. An estimator with All Custom Iron came to my property on March 31, 2021, to take measurements and provide me with a quote for installation of a security gate. On April 14, 2021, I accepted a bid with All Custom Iron to install a single security gate with solid backing, to be placed between a block perimeter wall on the property line and the south end of the home structure. I gave a 50 percent deposit for said product and services, in the amount of $1,162.50. Installation was scheduled for June 4, 2021. The installer/owner (John) knew the panels were not fabricated correctly. I heard him grinding something for a very long time so I went outside and asked what he was doing. He said one of the footplates had to be ground down to fit. When he was finished with the installation he came to my front door and asked me to sign off on the work. I refused until I inspected the work. Upon inspection, I pointed out that a "security" gate is not something that an individual can walk up to, reach around the gate panel and unlock the deadbolt; this defeats the purpose of having a locking and secure gate! The installer/owner then said "you can just get a double deadbolt". I expressed how unhappy I was with this work. Not only is the gate not secure but it also puts me in a serious liability situation where someone could potentially try to open my gate and then if my dog bites that person, I can be sued for damages and possibly lose my family pet. Additionally, I expressed that I am not going to accept a double deadbolt that I have to carry a key around every time I want to pull the trash cans to the curb. The estimator came back to my property on June 11, 2021. He stated that the final product was not what he envisioned and that it would be corrected, and in the meantime I could continue to utilize the gate as it was installed. It was during this time that I specifically requested that the new fixed panels be fabricated large enough to hide any holes in the concrete and block. The estimator's response to me was "that won't be necessary because the bolts are in your concrete permanently and we will use the same bolts so there won't be anything to hide". Second Attempt: only one new panel was brought out and it was too short and didn't reach the house. The owner (John) would have to take the panel back to their shop and refabricate. Third Attempt: only one new panel was brought out and it did not have a stop plate welded on so the gate would just swing open without stopping. The owner (John) would have to take the panel back to their shop and weld on a stop plate. Fourth Attempt: only one new panel was brought and once again it was too short to reach the house so John ground down the old bolts in the concreate and put new bolts off center so the panel would be able to bolt to the home. This panel is not level with the gate, plates that should sit flush with the home are bent, lag bolts are put in sideways, and the panel sits off center so the panels are closer at the top of the gate than the bottom. And within weeks the gate panels are already rusting! I have had to take off multiple days from work, repair the holes in my home myself, and meanwhile Naomi at their office continues to try to collect final payment from me on a job that is not complete to my satisfaction. On the date of my home inspection with the Nevada State Contractors Board the Installer/Owner (John), did not show up. Instead his partner, Chris, who I have never met before shows up, demands payment, and then threatens me with a lien on my home!! He then says that he is not willing to work with me on repairs because I am disrespecting him! This is now getting so ridiculous that it's comical. I told Chris that I am not paying for poor, substandard work and especially not until after he has corrected all the damages made to my home and discounted the project. This company is so unprofessional! Their mannerism and workmanship makes me think of two high school buddies who learned some basic welding skills in shop class and decide to start up a "custom" iron works business. Lesson for all of you that have read this far.....do more research than I did, do not hire this company, and never sign off on a project until you have inspected the work and it is to your satisfaction

Julio D.

Chris and crew did a great job! They provided a quick quote and instillation. The door was built to my specific needs with no headaches. The door is SOLID with a great coat of paint. I will be using All Custom Iron for my next door or gate. 11-30-18 RV/Man Gate: The guys did a great job on the gate! Happy with the customer service and the instillation guys. Professional staff and always going the "extra" mile. I will keep commending All Custom Iron to my friends.

Frank L.

All good things take time. I hired this company to build me a custom security gate for my entryway, overall the customer service was excellent, you may not always be able to reach the owner by phone because of business needs he's not always there but I was able to reach the office secretary every time I called. The price was competitive and I was quoted 4 to 6 weeks between fabrication completion and install. The Quality of the finished product was above and beyond my expectations and the installation crew was as punctual as I've ever had anyone do work in my house ever. In and out in an hours time, overall very satisfied and would definitely recommended. My doorway is now the envy of the neighborhood, I even had to ask for extra business cards because people that drive by keep asking where I got it made at. Couldn't be happier.

Susan D.

We hired All Custom for a large project in 2014 that ended up with the company being cited with 7 orders to correct from the Nevada Contractors Board. Chris with All Custom did not comply to the ten days given to rebuild the job and the mess resulted in a court case. After several years in the court process the case was finally heard and the judge ruled in our favor. Our expert described the work as "High School quality welding" and the judge described the project as "Shoddy Workmanship" The project was quoted as 3 to 4 weeks for completion (in writing), and took 4 months for installation to begin. All Custom was so unprofessional, that they did not even pull the required permits or do any of the necessary building process steps through the city. The judge agreed with us that the iron was not powder coated as we had paid for. In fact, it rusted within days after the first rain. Sadly, All Custom uses photos of my home on their website and advertising. Nothing was built to the written specs and the fencing and gates were a full 6 inches too short making them not legal for a swimming pool. The Expert report also indicated that the size of the iron was insufficient and was over 1 inch too small for the driveway entry gates. Clearly Chris had no idea of even the proper size of metal that should've been used to make the gates. Please do your homework and confirmed that the photos that they show you of produce they have completed or actually their work. After being shown a portfolio of work that Chris claimed her job so you done our investigation showed us that none of that work in his portfolio his company had actually made. We found this company and to be nothing but untruthful, refusing to comply with the Nevada contractors board, and her case was one in the court of law. I will attach photos of the project to show the quality of work. as . This case went to court and the judge ruled in my favor calling the craftsmanship "shoddy". Update: sadly I keep finding photos of my house in their advertising. If course you can't see the shameful quality; bad welds, plastic end caps and rusted "powder coating" that the Judge agreed didn't happen. They were given the opportunity to produce The receipts of my powder coat work, and they try to bring in receipts from another job that the judge caught onto the scam attempt. REMOVE my home photos from your brochures and ads that you are using to con people or we will go to court again Chris.