Well, these reviews do not surprise me in the slightest…read more.. I manage a condo community who has had an owner/client of ours processing a sale of her unit within the complex. During this process, it is normal to obtain insurance and other relevant information needed for the sale. I provided the policy, but the agents needed other items regarding insurance fulfilled. In my 10 years of experience, our insurance agent is normally able to fulfill these requests. After 2 weeks of my client trying to get in touch and the agents attempting to get what they needed, I decided to step in and give them a call to see how I could help. Cindy Contreras hung up on me within 2 minutes of being on the phone assuming I was one of the "very frustrating" agents that she had been dealing with. She was incorrect because I was actually THEIR CLIENT and in touch for the first time in the process. Being hung up on was definitely not the best introduction into this situation; nonetheless from their actual client. I called back and the phone was answered by a gentleman who started off defensive, until I was able to explain that I WAS the client and I was ALSO frustrated by the agents they had been dealing with but that I was trying to get information on how I could get them OFF their back, and how I could help. I proceeded to ask for their management or customer service agent to whom I could speak to about this wildly unacceptable experience I had within the matter of 10 minutes... only to find that Cindy was the "customer service rep". Cindy, as in the one who HUNG UP on me. There are no words. WOW... I will be doing everything I can to escalate this through Allstate and anyone else. This is people's investments, livelihoods and frankly, this was the MOST unprofessional interaction I have had in my 11 years in the HOA industry... and the HOA industry is a pain in the a** so that says A LOT.

WOW inadequate & bad service from this Allstate agent, I have called and talked to the office…read moreabout 4 times and they are not able to provide a simple update, spoke to Cindy and Joel, This is just a poorly run office and would steer away and try another office. Run to another agency as fast as you can. Bad representation of Allstate from everyone in the office

I truly couldn't say enough kind things about the lovely women in this office! If you want an…read moreinsurance agent/company that will have your back 24/7 365 days of the year... LOOK NO FURTHER. These women are it, people! I was in a little fender bender and Shelby & Kristie made me feel so taken care of and helped me not to stress about the process! Liz was extremely helpful with getting my automatic payments set up and was just so sweet in our emails back and forth. Great discount when combining my home and auto loan as well. Honestly, the best people to work with. I will always recommend friends and family to Kristie Powell-State Farm and her awesome team! Did I mention how cute their little corgi mascot, Rocky, is?! If an adorable puppy isn't going to sell you, I don't know what will

Kristie and her team are amazing! They helped make submitting a life insurance claim stress free…read moreduring a very difficult time. Every single person in the office was so sweet and helpful. If you go with State Farm, this is the place to go!

Liz and her team are amazing!…read more I've been coming to Liz for financial services, taxes, insurance, legal help. She has the best services in a town and will have an answer to all your questions! 100% recommend to all my friends and family!

Great service! The whole team is there to help and answer questions. Liz helped me with getting 3…read moreyears of taxes done with no issues. Fees were great considering all the work that was done. I e come back for a second year and I was able to send all my documents via email which was a huge convenience for me to get my 2024 taxes started.

I have been with them for a few years. They are always helpful and give great service.read more

Cailyn provided us an amazing plan while explaining to us every possible option when looking for a…read moredual car plan! Cailyn was super quick to answer any questions we had and gave us the information we needed to go forward with State Farm. From finding us the best possible way to save money and offering us a great life insurance policy, we plan to remain with State Farm and the trusted Bob Peterson office. Thank you Cailyn once again!

EXCEPTIONAL, OVER-THE-TOP CUSTOMER SERVICE!!! My experience was nothing less than stellar. From…read morethe initial phone call to Brandon personally driving to my home to sign paperwork! YES, you read that! Who does that anymore? Ever? I was referred to Brandon from a dear friend and can't thank her enough! I haven't had health insurance and 10 years or so and I was very reluctant to look for a plan. Brandon made the process very easy and painless. I know that if I would've called around I could have been on the phone and on hold for hours and hours. I am a small business owner and my time is very valuable and I absolutely appreciate all the time he took to help me through this process. I would recommend Brandon for any of your insurance needs. Look no further! Thank you Brandon

Great office great people I've been with them for 10 years and they're all amazing people who I…read moreunderstand listen and fix any problem that you have Jean Parker you're amazing man have a great day

Jannet please do better especially when you're the owner of that establishment…read more My father and I were very disappointed with how you treated us. The moment we walked in, you didn't even bother to welcome us. We stood by the door for 10 minutes confused. Finally after telling us to walk in to your office you still didn't bother to apologize for the wait. The entire time we sat in your office you were distracted by incoming calls.. did our time and business not matter to you?? The rates were so horrible and seems like you know how to take advantage of people. I have an elder father who was completely genuine and honest with you but yet you decided to tell us to leave. This is by far the worst thing I've ever had to experience. And for future reference please know "Our time and other people's time is just as valuable as yours... you need to do better".