James and his work team are exceptionally efficient and professional. Notably, Maricela Núñez…read moreconsistently demonstrates exceptional attentiveness to our needs, ensuring that our coverages and their range are consistently the best. I highly recommend their services.

Zero Stars! I was recently rear-ended on Channel Road in Lakeside. We exchanged insurance…read moreinformation at the scene, but State Farm's insured is now denying he was involved. The insurance policy was valid at the time of the collision. If the State Farm insured wasn't there, how was I able to obtain a copy of his policy? State Farm agent James Fread provided no assistance and denied the claim.

Well, these reviews do not surprise me in the slightest…read more.. I manage a condo community who has had an owner/client of ours processing a sale of her unit within the complex. During this process, it is normal to obtain insurance and other relevant information needed for the sale. I provided the policy, but the agents needed other items regarding insurance fulfilled. In my 10 years of experience, our insurance agent is normally able to fulfill these requests. After 2 weeks of my client trying to get in touch and the agents attempting to get what they needed, I decided to step in and give them a call to see how I could help. Cindy Contreras hung up on me within 2 minutes of being on the phone assuming I was one of the "very frustrating" agents that she had been dealing with. She was incorrect because I was actually THEIR CLIENT and in touch for the first time in the process. Being hung up on was definitely not the best introduction into this situation; nonetheless from their actual client. I called back and the phone was answered by a gentleman who started off defensive, until I was able to explain that I WAS the client and I was ALSO frustrated by the agents they had been dealing with but that I was trying to get information on how I could get them OFF their back, and how I could help. I proceeded to ask for their management or customer service agent to whom I could speak to about this wildly unacceptable experience I had within the matter of 10 minutes... only to find that Cindy was the "customer service rep". Cindy, as in the one who HUNG UP on me. There are no words. WOW... I will be doing everything I can to escalate this through Allstate and anyone else. This is people's investments, livelihoods and frankly, this was the MOST unprofessional interaction I have had in my 11 years in the HOA industry... and the HOA industry is a pain in the a** so that says A LOT.

WOW inadequate & bad service from this Allstate agent, I have called and talked to the office…read moreabout 4 times and they are not able to provide a simple update, spoke to Cindy and Joel, This is just a poorly run office and would steer away and try another office. Run to another agency as fast as you can. Bad representation of Allstate from everyone in the office

Kristie and her team are amazing! They helped make submitting a life insurance claim stress free…read moreduring a very difficult time. Every single person in the office was so sweet and helpful. If you go with State Farm, this is the place to go!

Kristie is very friendly, personable, and knowledgeable. As a new client, she took time to make…read moresure all of our information was updated and correct, and that I understood everything. I felt very comfortable and confident in her and in her staff. Thanks Kristie!

Great service! The whole team is there to help and answer questions. Liz helped me with getting 3…read moreyears of taxes done with no issues. Fees were great considering all the work that was done. I e come back for a second year and I was able to send all my documents via email which was a huge convenience for me to get my 2024 taxes started.

Alexa and Liz helped me with my taxes. These ladies are awesome! They made a normally painful…read moreexperience so comfortable and stress free. The office is so nice and feels feminine and welcoming. The cost was very reasonable and I was well taken care of. I will definitely be coming back.

"I have recently experienced a devastating event by a fire that destroyed my beloved nail salon…read more Through the horror and the grief that ensued, my State Farm agents, especially Gordon Liu and Robert office have treated me with dignity, honesty and kindness. They were patient, understanding and professional. When others told me not to trust my insurance company, I chose not to believe them. I have felt supported and overwhelmingly fortunate to have been insured by State Farm for 22 years. In my own time of need you truly were there for me. Thank you for your great team led by Louis Gueniot Sincerely, Hong Ha Nguyen

Thank you cailyn for all your help. You are truly amazing always there when I need anything. Thank…read moreyou so much

EXCEPTIONAL, OVER-THE-TOP CUSTOMER SERVICE!!! My experience was nothing less than stellar. From…read morethe initial phone call to Brandon personally driving to my home to sign paperwork! YES, you read that! Who does that anymore? Ever? I was referred to Brandon from a dear friend and can't thank her enough! I haven't had health insurance and 10 years or so and I was very reluctant to look for a plan. Brandon made the process very easy and painless. I know that if I would've called around I could have been on the phone and on hold for hours and hours. I am a small business owner and my time is very valuable and I absolutely appreciate all the time he took to help me through this process. I would recommend Brandon for any of your insurance needs. Look no further! Thank you Brandon

Jannet please do better especially when you're the owner of that establishment…read more My father and I were very disappointed with how you treated us. The moment we walked in, you didn't even bother to welcome us. We stood by the door for 10 minutes confused. Finally after telling us to walk in to your office you still didn't bother to apologize for the wait. The entire time we sat in your office you were distracted by incoming calls.. did our time and business not matter to you?? The rates were so horrible and seems like you know how to take advantage of people. I have an elder father who was completely genuine and honest with you but yet you decided to tell us to leave. This is by far the worst thing I've ever had to experience. And for future reference please know "Our time and other people's time is just as valuable as yours... you need to do better".

I've been with allstate for over a decade. This place is no longer run by Gene. And is now run by…read moreJanette B. I was with them for 2 years after she took over. I had an issue with my policy. And after calling just once I'm leaving this insurance. Their customer service is bad. And they'll talk to you like you're annoying them. Apparently they're too busy for customers. If customer service and knowledge staff is important to you. Avoid this insurance office.

Came in today after 10am I enjoy this location because I can always get in and out without any…read moreissues. The service is always impeccable, literally second to none. I came here to get my registration done, yes I held out down to the wire . But it's always worth it, you get the paperwork done no problem and get your stickers all in one go. I've been coming here for years and I refuse to go anywhere else. They take all forms of payment, cash, card and checks. The value of time and effort you save is immense. The group that works here no matter when you show up are all business and they really do care for the customer.

I came here today to get my car smog tested, and the process could not have been easier! I am so…read moreglad that I came to this establishment, because I was in and out in less than 10 minutes. They were super quick and efficient. I will be back in 2 years.