Rude management - THREATENING to keep your vehicle if you don't pay overcharged labor time that they didn't even spend on your vehicle!
If you call to inquire about extra charges and changes to initial estimate, management will not give you any answers, they will just threaten you with keeping your vehicle and raise their voices at you!
I'm truly overwhelmed with the way they conduct themselves and the way they speak to their clients.
I called to inquire about extra labor time charge, I was very polite and simply asked why I was being charged with an extra hour of labor when I know in fact they didn't spend this extra hour working on my truck. Fernando was extremely rude, said they charge by the hour but they don't necessarily have to work on the vehicle for the time they are charging me. He screamed at me saying that if they finish in less time it's basically none of my concern and he immediately reverted to threats with keeping my truck if I don't pay the full amount he demanded.
Horrible experience! I received an estimate based on labor time and parts. They had to add a $31 part. I was perfectly fine with that, but I wasn't ok with the surprise of adding an additional hour of labor that they didn't inform me about and didn't even spend on my truck. Not only they didn't try to explain that charge, they immediately threatened me with keeping my truck! This is not an honest business, but more importantly they are very rude and aggressive. Never again! read more