DO NOT USE ALL AMERICAN AIR. Use to be a great company but now not so much. we purchased ac unit for condo unit. LENNOX. We have replaced 4 coils and 1 condenser. [[HIGHLIGHT]]watch because they will try and charge you for the parts that are under warrant.[[ENDHIGHLIGHT]] we have maintenance contract. after their last service the ac was making a loud noise. [[HIGHLIGHT]]called service and said it was a loose panel. tried to charge us 168.00[[ENDHIGHLIGHT]]. the noise continued...called them back. waited for 10 hours today and all the service guy did was move the cooper tubing around. said the charge was 168.00. unbelievable. it's not like I would open the panel or shake the cooper tubing to get the noise to stop. that's all they did. save yourself from a headache and lots of service calls. go elsewhere to buy or service. I have been with them since 2003. read more

Be very careful using this company. They are very eager to push their preventative maintenance plans. [[HIGHLIGHT]]They will also tell you that HVAC systems only last 10 years in Florida and try to sell you a new $10K system as soon as possible.[[ENDHIGHLIGHT]] They also require your credit card to schedule an appointment even if you are a long-time customer. I have used them for several years and the preventative maintenance did nothing but lead to problems compared to many homes I have owned without preventative maintenance plans on the HVAC unit. [[HIGHLIGHT]]When the unit needed a $3K-$4K repair they told me I am better of replacing it because HVAC units only last 10 years.[[ENDHIGHLIGHT]] That is not accurate and you would be wise to take your business to another HVAC contractor. The final straw for me was a week later when their office called to schedule "Preventative Maintenance" on the same HVAC unit they had just told me required a replacement for a $140 service fee. [[HIGHLIGHT]]They claim you get a discount on all services with the preventative maintenance plans, but their prices are already inflated by the same percentage so you are not saving any money at all.[[ENDHIGHLIGHT]] read more

As a customer for the past 15 years I have been greatly impressed by the service, quality and value provided by All American Air. My calls are answered by Susie Griffin who always provides excellent guidance and expedites all my requests in the most affable and proficient manner. The technicians arrive promptly and provide excellent thorough service. My system needs to be replaced after 15 years and I would never consider another company. Bravo/brava to everyone at All American air! Thankfully,John Connor read more

We have been with Chapman's All American Air since 2012, fired them yesterday. The HVAC they installed was installed incorrectly and I had to fight to get someone here to fix it for free, they wanted to charge us an "diagnostic fee". Turns out it WAS installed incorrectly, the plenum was not connected and was just taped to the bottom and it leaked. We have a service contract and the routine maintenance of flushing the lines and cleaning the lower unit was not done on the service before last. Float valve died and they wanted to charge us $340 to replace it,even though their tech never inspected it last time. We fired them on the spot and called Glacier. Glacier came out today, we signed a 1 year service contract and replaced the float for $100 less than what Chapman wanted to fix just the float. Steve Chapman is no longer running this company due to health reasons and it is abundantly apparent. They also claim to be Best of St Augustine and they weren't even in the honorable mentions for the last two years, Glacier won that slot. read more

Called technician out, [[HIGHLIGHT]]manager quoted me $2200 for air handler blower motor. When I got the bill it was almost $3000.[[ENDHIGHLIGHT]] too many other HVAC places in not use these people. read more

This used to be a good organization, but they have gone downhill quickly. DO NOT DO BUSINESS WITH THEM. [[HIGHLIGHT]]The price for their annual service agreement keeps going up but they've changed the terms significantly without advance notice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]On one my properties, they charged a diagnostic fee despite the agreement stating, "no diagnostic fees".[[ENDHIGHLIGHT]] When they were called out to diagnose a problem on another occasion (before I realized they were going to charge for a service that had already been paid for), they refused to schedule it unless I gave them a credit card number in advance. Again, a new policy and one that suggests the STRONG potential for fraud. When I had a reputable contractor examine the unit, he found it was left in an inoperable condition by an American Air technician who had been there previously. How much would American Air have charged me to find and fix their own error? Don't bother trying to get any resolution from American Air. Two email messages and nothing. I see from other reviews that even those lucky enough to reach someone at All American, are not treated well. p.s. doesn't deserve one star read more

Horrible company. It used to be such a good company to deal with. I have no idea what is happening. They seem to not be able to keep tech for the highly over-priced annual service agreement. When the tech comes out they used my step stool. Does this company not let have a ladler on their van. read more

Don't make a $2000+ mistake!!! Here's another negative review for this company. [[HIGHLIGHT]]They told me I needed over $2000 in parts and labor to repair my A/C (coils, valve and filter driers).[[ENDHIGHLIGHT]] Thank goodness I got a second opinion. I had another company come out and they were able to get my A/C up and running in no time for just $80, no parts required. They informed me the parts All American told me needed replacing had plenty of life left. One has to wonder if Chapman's tech knew what he was doing or if management is simply taking advantage of homeowners sweltering in their homes who will pay anything to have cool air again. I will never call them again! ***UPDATE*** It has been 14 months since Chapmans All American tried to charge me $2K for unnecessary work and my A/C is still running like a charm... without ever replacing any of the parts they told me were shot. Save your time and money and go with someone else. [[HIGHLIGHT]]BTW, they'll try to upsell you on a $200 service contract over the phone before they even come out.[[ENDHIGHLIGHT]] It seems they have all the angles covered to get as much as they can. read more

TLDR Version - BUYER BEWARE - Do yourself a favor and avoid Steve Chapman's All American Air at all costs (pun intended). [[HIGHLIGHT]]My experience is that they prioritize recurring revenue (selling maintenance plans) over standing behind their work and overcharge their customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]What this company wanted $689 to do, I found a reputable company to do for $211.[[ENDHIGHLIGHT]] Long Version - I bought 2 brand new Lennox units from this company in the spring of 2023. Fast forward to November 2024 and I already have a blower motor fail. It is clear the failure is with the blower motor since the unit cools, but the fan will not kick on. Given the age of the unit, parts are fully covered under the manufacturer's warranty, but I know I am responsible for the labor to install the motor. I call Steve Chapmans to come out and replace the motor. [[HIGHLIGHT]]They immediately try to sell me the maintenance plan again and quote me $145 as a 'diagnostic fee', which they confirmed would be applied toward any repair/labor costs.[[ENDHIGHLIGHT]] In hindsight, I should have asked right here what their rates were to replace the motor, thinking it would be no more than $300 for what surely would be less than an hour of work and my $145 would not be wasted on them telling me what I already know. The technician is in the house less than 5 mins when he diagnoses the blower motor failure, saying that they are 'cheap China parts' and says he has one on the truck and can get it replaced for $689. I'm literally looking at the blower motor which has 2 plugs and 3 screws to remove it from the unit. 4 more bolts and a set screw and the motor is completely removed from the squirrel cage and ready to be replaced. 30 mins max. I call the office thinking surely there must be a mistake and Susie starts talking about 'restocking fees' and something about distributors. [[HIGHLIGHT]]I then talk to a manager who then just starts to referring to 'flat rate pricing' schedules and that their rates are fixed.[[ENDHIGHLIGHT]] I tell that manager that I will be finding someone else to replace the motor and provide my thoughts on their business practices and informed him I would no longer be doing business with them. I then called Lennox to confirm that there are no costs to the HVAC contractor to have a warranty part delivered. Lennox confirmed the only thing required is that the part is shipped to a licensed HVAC contractor and they return the defective part, shipping is even included. This company wanted to charge me $689 for 30 mins of work, even though I had spent nearly $14K with them less than 2 years ago for the new units. Talk about customer service! The very next day I get a call from Susie again trying to sell me a maintenance plan. I tell her that just the day before I told them I would no longer be doing business with them and basically, how shocked I was that they were even calling me. Seems very disorganized. I then get a call from another manager named Erin and turns out the card they had on file for me was no longer valid. She wants her $145, which I understand I am obligated to pay. I ask her if she would waive the $145 given my experience and I would just go on my way and keep my feedback on this company to myself. Literally just trying to save myself a few bucks, but clearly the money was more important than trying to make a customer happy or salvage what is left of their reputation. [[HIGHLIGHT]]I wound up finding another company who's rates were much more reasonable which quoted me the $211 to replace the motor and the replacement took less than 30 mins all in.[[ENDHIGHLIGHT]] How a company can charge nearly $700 for this is beyond my comprehension and certainly doesn't make one think 'customer first'. Be sure you understand their rates before contracting with this firm, or better yet find someone else! [[HIGHLIGHT]]The punchline in this whole thing; One of the big benefits to the maintenance program they push so hard sell is it qualifies you for 20% off their services, so their rate with the maintenance plan was still more than double what it should cost (over $500) to replace the motor.[[ENDHIGHLIGHT]] Save yourself the trouble and work with someone else. read more

Had a service contract, called them when my unit stopped cooling, they came out, said I need a mother board for my outside unit or replace unit. [[HIGHLIGHT]]Charged $84.00 for the trip out to tell me it would be at the least $1000.00[[ENDHIGHLIGHT]]. Long story short, [[HIGHLIGHT]]after getting another quote it was an easy fix, 15 minutes, $120 dollars for the visit and the fix.[[ENDHIGHLIGHT]] Don't waste your time with this company. read more

Wow, $646.15 for 10 minutes of repair work! All American Greed is what I discovered. I had a Service Agreement with All American Air which includes no charge for diagnostic work. The tech spent about 45 minutes doing the no charge diagnostic work to find two corroded low voltage wires. At this point he repaired the two wires by striping the wire ends and attaching a wire nut. As a result of this 10 minute process, I was billed $807.62 which was discounted to $646.15 because we have a Service Agreement in place! To make matters even worse the Service Manager and the General Manager both clearly stated they had no problem charging $807.69 for splicing a low voltage wire! Buyers beware and get a quote upfront before repair! read more

Had vents, AC, heat and pool heater serviced and cleaned. Was told vent cleaning would stop or reduce dust and that the vents would be sanitized. It did not stop or reduce dust and vents were not completely sanitized. Rinsed coils and sprayed clear paint "to water proof" the AC and Pool Heater. Wasted my time and money!! Do not recommend!!! read more

Purchased a new home in St. Augustine in August 2022. Came home one day to find water dripping from the bathroom ceiling due to leaking air handler in the attic. All American Air has been "servicing" this unit for over 10 years under an annual service contract with the previous owner. It turns out that the drain was clogged even though "service" had been performed 2 months prior. Turns out that both float switches were inoperable - these are supposed to shut the A/C off when water starts rising in the drain pan. Turns out that these float switches were not even connected to the unit! And there was no filter installed in the unit. These are all things that should have been detected and fixed during the annual service visits. Honestly, I don't think their technician even went up into the attic during one or more of the previous "service" visits. This business refused to accept any responsibility for the extensive damage to my ceiling. I hired a more honest, competent company to come and get the system working correctly (see attached receipt). Overall, it was a horrible experience with this business. I strongly recommend that you do not give them your business - I certainly will not. There are plenty of other A/C businesses in the area - look around and be sure to stay far, far away from Steve Chapman's All American Air. Don't be fooled their advertisements about how they've been voted "St Augustine's Best." Maybe in the past, but not anymore. read more

Had a technician come out just to tell me I needed all kind of things for my AC unit. He charged me 125.00 for a bogus visit. Everytime I would call there office, Their was this lady trying to sell me a service warranty for 185.00 . Bogus also. I call a man up in Jacksonville, Florida and he drove from Jacksonville and fix the AC for 200.00 dollars. All American wanted to charge me 1200.00 Dollars. What a rip off. read more

Post Milton Hurricane / Loss of Power: When electricity came back on, I noticed my a/c thermostat not on - went through standard "restart" but system not going back on. Called Chapman's All American AC (St Augustine FL) (whom I've been with for many years), scheduled a service call to check problem. Next day very nice, competent Tech Jon got to house about 2 pm; explained situation - he walks up to thermostat box and jiggles, taps the thermostat box AND...the thermostat goes on; he then waited for about 15 minutes to make sure a/c was cooling - it was fine. [[HIGHLIGHT]]$290 "Re-establish A/C" Charge - but I did get a Maint. Discount of 20%, so my bill was $232 for that jiggle and less than 1/2 hour visit[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]I was unaware of this new "Re-establish Charge"' company had not advised of new Fee charges - so be advised.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also, this company is now being very adamant about "need a credit card on file - No card, No Service Order".[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I was charged $1,200 for 2 lbs of freon and a 45 minute service call on a "fixed price" service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They quoted me $3K more than Glacier & Atlantic Mechanical for unit replacement.[[ENDHIGHLIGHT]] I'm unsure how they are still in business! They're an embarrassment to the HVAC industry and should be avoided. I hope Steve Chapman knows his reputation is garbage... read more

5 visits since June and still the same issue occuring over and over again. It's not a priority to get it fixed. The issue started in June and it's now August and I'm currently sitting in my house with no AC and the best that could be done is another technician coming tomorrow. I was also told they attempted to reach us weeks ago about installing a new part (no call, no voicemail) in defense of why they can't come today. I'd be glad to remove these reviews if they'd actually help us. read more

Horrible customer service. Paid for 2 units for 2 years, never even bothered to do the inside unit. The last repair guy was new, and actually did the inside and the doors had never been open since we placed them in 2015 after Mathew! The best they could do was send a tech for a one time service inside. Seriously? Your techs did not do 1/2 the job as well as the 2 office ladies are NOT friendly or customer service oriented. Then the audacity to ask of I was going to renew?! You didn't clean my systems for 2 years? Renew?? read more

This is A horrible company and do not recommend them at all. Horrible work had been done to my home and the office was no help at all in fixing their mistake. The manager (Erin) and the Owner (Christine) are not good people and do not care whether or not the service that was done the proper way. Their Prices are Ridiculous, everything done here when it comes down to maintenance to service to even their duct cleaning jobs are ridiculous. They try and take advantage in you in all ways possible. In my Experience here I would not recommend on using their service ever again read more

I have used All American Air fan since 1985. Steve Chapman has put together a great company, and I like the service contracts provided on the HVAC, and appliances. They are available 24/7 and get the job done whenever there is a problem. The AC is serviced 4 times a year, and the outside equipment is cleaned properly to keep it running smoothly for as long as possible. The appliance contract is a money saver also. If there is a rare complaint, the staff is more than happy to make it right. More companies should be like this one. read more

Just had a different A/C company come and fix our upstairs unit and there were basic maintenance items that were not done. NO filter where it needed to be! Been with them for 20+ years and no more! read more

On two occasions this company has sent their least skilled technicians to come out for semi annual routine maintenance and have left with my AC unit being butsted that very same day. The technicians they send out to do this work are the absolute worst as far as work ethic and skills go. I will never do business with them again. read more

All American Air wanted $175.00 to come out and reconnect an air duct. We have been with them for over 10 plus years and bought a new AC unit and handler from them. What a rip off. I cancelled my AC contract and would not recommend there services to any one. I'm done with them. read more

They did a great job offering service but I cancelled over a month ago and I can't get anyone to even return my call about refunding the unused portion of my annual contract. I was assured it would be no problem when I renewed it for 2021. The condo was up for sale so it was very likely I would not need a full year of service read more

Used them for 3 properties in St Augustine for over 4 years. They went downhill since. They were trying to charge me over $2,000 to replace a component on my 4 year old AC that didn't need to be changed. I asked Glacier AC to provide a second opinion. No, I did not need the replacement. I have since moved all my AC contracts to Glacier AC. All American Air was very quick to call me twice regarding the replacement of the component which we did not need, but when I cancelled my contracts on the 7th of May and requested confirmation, I got zero call backs. I sent an email as well to Suzie, Erin, and Jordan with no call back. I even spoke to Jordan who promised to get back to me as soon as he got back to his office. That was 2 weeks ago and still no response. I am advising all my neighbors in all 3 associations to switch to Glacier. read more

Good work. Reasonable rates. Good customer service. They are our go to AC company. We have had them out to work on our system a few times and were pleased with each repair. The repair people do a good job diagnosing and repairing. read more

After 20 years of service I have been scammed by a company i trust. Amitted guilty by a large refund however after 4 months AC still not working. I am ot sure they know what they are doing. Their maiantance program is not what it states as i only replaces filters twice a year which i can do myself. They admitting by Erin DO NOT check your system twice a year as contracted "THEY JUST REPLACE THE FILTERS BUT ARE HAPPY TO SELL YOU A NEW PRODUCT". I am extremely disappointed and have discharged them as i pursue legal consultation for the pain, anxiety as well as a a 90 degree housing i have lived in for ther past 4 months. Do even call then as they are salesman not repair nor mainatnace certified AC. Basically they are lying to voulusai anf flagler counties, scrubbing bad reviews and taking advantage of a vulnerable population read more

worst company ever, never ever call these guys they are overpriced and do not stand behind nothing they sell. they will also try to upsell you stuff you don't need read more

Probably the worst AC service on the Beach and everybody knows this. I purchased a new system from them 2 years ago (why, you say, correct, I say WHY?) Anyway, my system went out 2 weeks ago, and because I purchased from them and still under warranty I called them. "we couldn't possibly get there before 1 week" (mind you, it is over 90 degrees everyday and I have an elderly dog). I reminded them I purchased the system from them. Made no difference to them whatsoever. I called Masters Heating and they were there in an hour. Eldon is so professional and knowledgeable. My AC back up and running in no time. Leave All American Air to those who don't care about good service. I do.. They don't. read more

It has been a challenge working with them. The work was finally done correctly but it took months. It took many, many phone calls. It took a friend of a friend calling the owner. Their receptionist is rude. When our tenant called they treated her horribly. But we are grateful they finally stood by their contract. read more

We installed a new air conditioning unit 5 years ago and went on the maintenance program with them. In less than a year they informed us we had a leak of refrigerant do to a poor connection. Of course we were expected to pay. Since the pandemic we have only been able to use our condo once for a few days in May. Air conditioner did not work and they sent out a technician. We needed a new set of coils. They let us know it would be 10 days till we could get parts. Was actually 3 weeks before they returned. We were finally able to visit the condo on August 30. Air conditioning did not work when we got here. We have waited all day, now 4:30 for a technician. The maintenance contract seems to be worthless. If we ever get the unit fixed which we have already paid for will go elsewhere in the future read more

So, I call on a Saturday and they are understandably very busy but was told they might come by and if not will be by on Sunday. Waited Sunday and no one called so I called them and found the appointment had been canceled. Ok, mistakes happen. The technician finally arrives and seems very competent and determines the problem HOWEVER, they do not have the parts for a Trane. This was surprising because as I was scheduling the appointment I specifically told the C/S person (who was very nice) that we had a Trane. The cherry on this mud pie was a $125 service charge that I was not told about. The whole experience - unprofessional. read more

The worst experience I have ever had with any home service. They replaced a thermostat, techs did not know how to set it, resulted in supercooling of our place, then condensation in this humid climate, water damage and considerable fees to repair the damage. Chapman's response? "We don't play" and they have not responded to phone calls or emails since January of 2021. I have no choice but to go to court. These are not people interested in providing a helpful service. They are simply protecting themselves, whether their techs are trained or not. I will not let them in my home again. read more

Great service, speedy service and reasonable pricing. I definitely recommend All American AC. I was referred to them while in Beverly Hills, CA. And as a realtor, I always like to have my go to contractors in cities that I have clients and All American is absolutely my recommendation for the St Augustine area. I have clients with rental properties here and I know I can depend on you! read more

I have been remiss in submitting this review but wanted to make sure I shared my experience. I am super thrilled with Steve Chapman's All American Air Conditioning! In May we had had our annual service performed. Then one Friday in June, my husband noticed the temperature going up in the house. I told him to dig up the paperwork for whoever serviced the unit in May and call them fast because it was a Friday afternoon at 2:30. When I arrived home from work around 4:30 the technician was there at the house! I was surprised to see him there already. I asked my husband how long between the phone call and his arrival and he said 45 minutes! Wow! All because we made the smart move of having an annual service done. We just had a sensor that went bad so the cost was not bad. The technician, super nice guy, told us that the price would have been the same had it been a weekday or weekend. That is so awesome! Next time you need your A/C serviced, call these folks! In fact, call them anyway and schedule your annual maintenance. read more

Fantastic service! Came home last night to no A/C. Called Steve Chapman's All American Air Conditioning & Heating at 7:25 this morning for help. A polite and helpful man answered and took my info. and said that the service department would call ASAP. Sandy called me at 8:15 and said that someone would be at my house by 10:00 and would call first. Ricky called at 9:25, was at my house at 9:30 and had my A/C up and running by 10:20! I had two fuses in my system that had shorted out. He replaced the wires, made sure everything was working properly and explained the repair and my bill very professionally. He was polite, respectful (removed his shoes as he went in and out of the house, etc) and very efficient! Very fair price and top notch service. Highly recommend! read more

Purchased a complete HVAC system from Steve Chapman's All American Air two years ago. Noticed the ac was not keeping the house at the correct temperature. After a service call it was determined that Freon was leaking from the coil. The problem apparently was from a defective unit. Not only did they replace the coil free of charge but agreed to cover the Freon that had escaped. So refreshing for a business to stand behind their product and service, even though the warranty had expired and the defect had occurred during manufacturing. Highly recommend! read more