1. All About Face

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Chattanooga, TN

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All About Face

5.0 (1 review)
Closed • 9:00 am - 3:00 pm

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Aestheticians

Hair loss consultation

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6 months ago

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Massage Envy

Massage Envy

3.4(17 reviews)
1.1 mi

I received a gift card for my birthday and was excited to have my first ever massage! The location…read moreis clean and once you step back into the waiting area it has an extremely calming environment. My massage therapist was friendly and I explained that this was my first time so I'm unsure of what pressure I would need and we decided on a medium pressure. I do feel like at times the pressure varies from light to deep, so deep that I left sore in my back. The transition between positions was seemless, which made me very comfortable. I did feel rushed at the end though. He explained that I could take my time laying on the table and getting dressed, but that he'd be outside waiting for me to leave so I felt like I couldn't take THAT long to relax. I would've preferred him to let me know how to exit and tell me to leave the door open when I left.

Extremely dissatisfied massage envy Tennessee. I'd callin a service one day Wednesday the 28th…read morearound 16:00 hours I got up the next morning Thursday the following and realized I had to take my son to an appointment so I called at 9 AM to advise. I would not make the appointment The front desk associate advised me they were gonna go ahead and charge me 50% of the procedure anyway because I didn't provide a 24 hour notice a 24 hour notice because I had only made it almost 12 hours before so I started in the store and speak with the manager. Of course the manager was not available. I did speak with the attending associate, she of her out. I did use the word damn when I called speaking through the front desk associate but in no way did I cuss anybody out? I told her I wanted my full refund. I no longer a member a month they take out and I was not going to pay half of the service fee of course my word against theirs but the rudeness of the was not acceptable to me. She quickly abruptly told me then they had cameras, (and Yes we the public are well aware you video cameras )and in no way did threaten I her by saying you don't need no bad publicity. I just found the whole experience very very poor of course I was a little irritated, but in no way should anybody be charged this way I will no longer do any business with Massage Envy I used to purchase gift certificates every year for my wife that will no longer happen. Unfortunately, I really enjoyed having the services that I used. I'll just have to find another company to take my business elsewhere. Nobody should be charged 50% of a service

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All About Face - aestheticians - Updated November 2026

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