Kind and compassionate in every way. Friendly and knowledgeable from the front reception , to…read moretechs, to vets! This staff truly loves animals. I was also impressed that they understand the area market And we're not overpriced. Had pet emergency and when everyone else turned me away no new clients.... Westside vet hosp was kind and comforting. They will have my other 3 pets as clients And I know they be in great hands!!

I am choosing to post mostly anonymously because I do not feel like dealing with the excuses, buts,…read moreand defensiveness that comes with every 'bad review' which is actually just a pet parent expressing their concerns to help others keep their animals safe. I will not be sharing my animals names or super specific situations for this reason. I am sharing this to please please seek vet care elsewhere so you do not end up in heartbreak. First, my family dog was told she had a simple infection and that a routine cleaning would be fine. She was bleeding from the mouth and no other concerns were shown and no other tests were done. Within 2 days we took her to the emergency vet where they found she had a terminal illness and passed away that night. She was bleeding internally for who knows how long, and we came to this vet multiple times with concerns and were told she's fine after a couple minutes of looking at her even when she was actively bleeding. At the emergency vet they had to drain blood from her body from the internal bleeding. My entire family is traumatized and heart broken. The vet's office expressed their apologies - I am not saying anyone at this office is mean or rude - I am saying the actual vet care is absolutely horrendous and took a life that could have had more time if proper examination and testing had been done. We are heartbroken. We took our other dog in against our better judgement but because we thought, they seem so remorseful and they just unfortunately missed our other dogs diagnosis, and they're our family vet so really what other options do we have. We were told she was nauseous and said they understand why we would be 'paranoid' because of what just happened with our other dog. We weren't paranoid. Another misdiagnoses that could have ended horribly. That very night, we rushed her to the emergency vet where they found bladder stones that explained her symptoms. She has been put on prescription food and is doing well, thank goodness. We switched primary vets. We're so grateful she received good care and is doing well. I am glad for all those having positive vet care for their babies. I hope that continues. I hope this office does better. I hope this office stops placing blame on pet parents and instead looks at the trends of what is occurring at their office and figures out how to provide much more competent care. That being said, my biggest regret is not trusting my instinct when I knew something was wrong and they were not doing their due diligence to figure it out. Our dog's life was unfairly taken and our other dog was close to being next and I will defend this with all I have in me if it means saving someone else's pet. Seek veterinary care elsewhere. I fully expect a defensive and excuse filled response to which I will not read. I will not accept 'I'm sorry for your loss/im sorry you feel this way BUT' - 'I'm sorry for your loss and failing you and your dogs' should be the only response.

This place is a rip off took my puppy there to have her stomach checked they charged 400 before…read moregetting her in 250 for a check up 400 for a xray and wanted more money to make her poop they were very nasty to my wife i would never go there again but my vet was closed today exter animal hospital are the best honest an frendly

We have taken all of our pets to the Plains Animal hospital ever since it was established by Doctor…read moreAyers! We trust all of the staff with our fur babies! They are professional and knowledgeable. We have always felt welcomed and respected. As with any pet - the years roll on and their demise inevitable .... on each occasion the staff had always been very compassionate and sympathetic!

My cat had a UTI, needed to be seen by a vet ASAP, and my regular clinic was not able to…read moreaccommodate us. I called multiple clinics in the area, trying to avoid the cost of an emergency vet visit and travel, and Kingston Veterinary Clinic was the only place willing to squeeze us in (an hour before close too)! Upon arrival, they were extremely kind and worked quickly to get my cat the care she needed. The staff was so friendly and clear in their directions for her care, even in their directions for how to get to the clinic. I wish I wasn't moving away from the area, because I would love to continue her care here!

Really care about my animals. Take the time to explain things and answer any questions. Wonderful…read moreDoctor and staff!

Dr. Kutish and his staff were so amazing. They treated my dog so well, she had 14 teeth extracted…read moreblood work and a long day. When I went to pick her up, she was very happy and no signs of any pain or anything when we got home. She was just tired Thank you again Dr. Kutish and staff.

I've been going to Dr Kutish for over 30 years with my pets. He has ways been very kind. I would…read morehighly recommend him. Yes it is a very busy office and yes you do get put on hold but they do a great job! And no I am not a relative just a very happy customer who's vet took really good care of them

I've been taking my dogs here for years. They have a few different Vets but my fave is Matt. He…read morehas such a great personality and really makes you feel comfortable with his advice/knowledge. The others are great too...we recently had to put an older dog down and we were treated with compassion and sympathy in our very difficult moment. Prices...seemed a little steep. I paid $200 recently for bloodwork....

if I was able to give them no stars, I would terrible customer service just because you can't…read moreafford their care and say you're taking your animals somewhere else they try telling you that they're gonna call and report you for animal abuse, which is most ridiculous thing I ever heard in my life this place should be shut down for all I care

How we ever made it to the hospital in time, I still don't know. Our four-year-old French Bulldog,…read moreHank, went into heat stroke and was in critical condition when we arrived. A vet tech came running out, took Hank in her arms, and rushed him inside. When we left hours later, we truly didn't think we would be bringing him home again. It was a long, sleepless night, waiting for that dreaded phone call--one that, thankfully, never came. The next morning, a nurse told us Hank was off oxygen, and the doctor would be calling with his bloodwork--the same bloodwork that had been so abnormal it couldn't even be properly measured because he was so sick. Then the doctor called with the news we had been hoping and praying for: Hank was doing incredibly well. She wanted to keep him through the afternoon for monitoring, but he would be coming home. We cannot thank this staff enough for saving our Hank. Not only did they save his life, but they also gave our little boy so much love and care while he was their patient. We will forever be grateful and cannot recommend them highly enough. Thank you from the bottom of our hearts, The Woodruff Family

9 hours there and didn't do a thing for my lab. Referred me to another facility, after 9 hrs, then…read morecharged me over 1,000. Very poor service said my lab wasn't critical. The referral said he almost died. I do believe things happen, but didn't even look at him for 9 hours. I think they should be investigated for fraudulent charges I will never return there and hope others have a better experience.

I took my pet here and they charged five times the price any other vet has ever charged me. They…read moretried to sell me every single product they could, when I said I wasn't interested in buying anything other than shots they kept pushing, it was like I was at a sales pitch. They weren't even good with my pet and didn't treat her very well. I doubt they charge their other customers the same price they charged me, I don't see anyone paying five times the amount they'd pay at other vets. They moment I got there all they tried doing was selling me everything they could. I've never felt so scammed by a vet.

Dr Fine will not approve requests for Chewy.com prescription request…read more I have special animal that requires a special fool. Which Dr Fine forces you to buy the special food from him. Chewy has the Special food at a cost saving. Chewy also offers auto delivery. Dr Fine informed me that he is now starting his own auto delivery service for the special food. Stay away from a Vet that will put his profits before his patient. Dr fine is creating a veterinarian monopoly. Dr fine probably diagnosis a lot special food requests for the animals in his care? Stay away from a Vet that will put his profits before his patient.

I appreciate the friendliness of the technicians and veterinarians and the services offered for my…read morepets. The only thing that's has given me the "ick" bringing my animals in for vet care is the additional charges. charges to pay with your credit card are $4.50. not a big deal. Except it's not based off of the number of transactions, but the numbers of pets you've brought in. so even though my card gets swipped once, I pay more "processing fees" if I've brought in multiple pets. Again, not a huge issue... but then you take into account the "pharmacy fee", which is again based on how many pets you've brought in. Purchase 6 months of nexgard for 3 dogs (2 are the same size) and you are hit with a $45 pharmacy fee per dog for them to take a box off a shelf and hand it to you. I could understand this fee if pills needed to be counted and/or cut for a certain prescription, but just to pull a box of preventative off the shelf is insane. at least warn the owner ahead of time and offer to write a prescription instead. I didn't notice this until after 2 visits there and was mad to discover I've payed $300 of "pharmacy fees" in 2 visits just for preventative for my dogs and cats. won't make that mistake again.

My dachshund dogs have been going to these vets since they were born . They are now 11/2 years…read moreold. They had all there well visits , vaccinations, were sprayed.We have spent thousands at this vets . That being said , my one dog got sick on Wednesday night . She had vomited . Early Thursday she had blood in her stool . I called immediately and they told me they had no openings on Thursday or Friday to see her . I did explain I was going to Italy on Sat for a trip I planned 1 year ago . They told me they were booked solid and couldn't see her , take her somewhere else . Really ! i called Barton Heights and they saw my dog at that same day . It was colitis. They gave me medication and she is 100 percent better today. Just beware , these vets only cater to well visits . If your dog gets sick they won't see them.

Very disappointed by the fact they would not see my dog because of Covid! My dog died after they…read moreprescribed medication without seeing her first. That's not what vets do!!!!

My rottweiler went here and he loves the lady vet. She was sweet n kind to him and talked to him…read morethe whole time. He was a big galute and she didn't think twice about giving him some love. No breed specific muzzles as of the last time I was there. Great staff. Great for horses too.

We've been taking our 4 year old kitty, Cheerio to WVVH since she was 8 months old. Both doctors…read moreare wonderful and caring. We saw Matthew for the first time this month. He's so caring and compassionate. Our nervous kitty was really comfortable with him. I wouldn't go anywhere else. It's a wonderful pet care facility.

You may be put on hold when you call but the office is usually slammed with calls because well when…read moreyour good your good ..and the wait is worth the care you will will receive ...we have never felt rushed with any of the vets s but we do have to give our gold start to Dr Jackie she is one of the best in our eyes she does go above and beyond and is very compassionate ..with your pets and your needs .. thanks again for our care with Mike ... Don and Joyce