I was looking for a new veterinarian and called this office. I ask if I could set up for my dog to be neutered and have his shot give at the same time. I was told no, that I would have to make an appointment to have the shot completed and then set up the surgery. So, I went to the 1st appointment and when I got there, my dog started backing and growling, Now this was the first time this dog had been to the veterinarian and had know idea what was going on. Well, right aways they made me put a muzzle on him and stuck me in a side room. I sat in that room on a hard wooden bench for 20 minutes and then finally someone took me back to an examination room. I sat in that room on another hard wooden bench for 15 minutes until one of the tech's came in an said did I have a problem with my dog being sedated in order to get his shots. I said no, I didn't have a problem with it but I didn't feel that was necessary. So then, the doctor came in and said since you are going to have him neutered, why don't you make that appointment and that way we don't need to sedate him twice. Well, I said that is what I wanted to do when I first called to make the appointment and I was told they would not do that. So, I set up the appointment for the surgery before I left that day and was told I would have to pay a $200.00 non refundable deposit, and that my dog needed to be there on that particular Thursday, and if not there on time I would loose that deposit. So, that Thursday, I had my dog there at 9:00 a.m. as instructed. The first thing they did was hand me a muzzle to put on him and stuck me in that same side room I was in the last time I visited the office. I sat in there for 30 minutes and an employee checked in on me and I said how long is this going to take. The office employee told me that the tech person who was going to be taking care of my dog had just arrive for her job at 9:00 a.m. Right aways I thought how funning it was that I needed to be there at 9:00 a.m. but the employee who was going to be working with my dog didn't need to be there until 9:30 a.m. So I sat in that room for another 20 minutes until an employee took me back to an examination room. She left the room and came back with the needle to sedate my dog. She said if I could just hold the dog's head while she gave the shot and I did, and she was able to give the shot without any problems. So, now I'm thinking. why could they have not just did this the other day I was there with giving the dog his vaccination shots. Not once did any employee say what is the dog's name and tried talking to him. Didn't offer a treat to try to calm the dog down. I can tell you this, that I will never return to this veterinary care facility. Believe me, I have a Masters Degree in Healthcare Mgt. and could tell just from my experience, that who ever was the office manager, was not doing the job effectively. No one should come into a care center and be stuck in a side room for minutes on end. Why could they not just take me to the examination room. And for me to be told I needed to be there on the day of the surgery at 9:00 a.m. and the tech working with my dog didn't need to show up to work until 9:30 a.m. This office needs a new office manager and some real leadership in how to treat customers. i will never return to this facility. read more