This was my second rental experience at this location. My first experience (see original review…read morebelow) was NOT hassle-free (the equipment I had reserved well in advance wasn't available)! Ultimately the store provided a larger truck with ample discounts to compensate for the higher rate and additional hassle. This rental was completely hassle-free:  the reservation process was quick and easy; the equipment was available as arranged, bothpickup and return were smooth and efficient; and the price was reasonable! ------ Previous Review -- Four Stars (* * * *) Checking-out was easier than checking-in! A system-wide inability to schedule equipment made this reservation the usual, (and entirely all too common) hassle-ridden process that always works out in the end because the Company ultimately finds a way to "make it right!" Despite all the hassles with my "confirmed reservation," today was no exception. The employees at this office are friendly, well-trained and surprisingly efficient given the circumstances.

This company has the worst phone system and communication I've ever seen. We scheduled two uboxes…read more(like PODS but smaller) on different days. They text you to call them then you're on hold forever. About every five minutes of being on hold they bump you over to another U-Haul, sometimes in another state. Of course those people can't help and they put you back on hold. After almost 30 minutes of this they only wanted to confirm when they were either picking up or dropping off the box. The pickup and delivery person is really good.

I called and received an online price, however once the confirmation e-mail was sent 5 days later-…read morethe price had gone up $47. I called to have them fix their error only to find out a supervisor was the only one that could help me. I was told the price was good for 14 days- clearly not true. I recommend you find a more reputable storage facility. Issue was resolved and satisfied with the outcome.

I found this. I thought that I would make a small unit that I was only going to be paying 55…read moredollars a month but turns out I need one size bigger and Manager was not able to have me pay the difference even though I only used one and then there is the fact that the front office never has anyone in it when you call the facility you are constantly getting a call center, which is run by people that do not speak English very well and I am not even going to begin on the state of the facility. The front of the facility is rundown dirty not maintained well. The gate has been broken for well over a month. No one has come out to fix it. The main access door doesn't even lock and on top of that the manager is only here when he chooses to be. It is an absolute disgrace to any sort of customer service job and this company needs to close this location down and sell it off honestly, I will never ever ever ever ever rent from this place again overpriced understaffed horrible location if I'm gonna pay $135 a month for a 5' x 10' only to find out that I can get a 10' x 5' for $50 less a mile up the road I think we all know which one I'm going to choose. This facility has claims that they have AC but you won't feel it when you walk in. It feels like a boiler room in there there is no security and I do not feel safe leaving my stuff here overnight

Paul and Wendy are nice people, but we were there for over 5 years, at a cost of over $3000 for the…read moretime period. The place flooded, wood table, wicker furniture, antique drafting table, an $800 custom rug, all ruined with heavy mold and water damage. The only response was "You should have bought the insurance." The leak was from the back wall structure on the floor, from the water line on the cardboard boxes, it was at least 3 inches of water. Do I know now you need insurance? Sure. But my point is the structure of the cinder block building leaked. I realize legally they can get away with this. But I think it is the responsibility of the service providor to maintain the integrity of the structure. They get a free pass, does not seem fair. Final digs? I could not even use the on-site dumpster, so I had to wrap the inside of my car to haul all the molded items out for disposal. Be very careful what you put in this place!

This place is awesome because Paul and Wendy are awesome! They are so helpful and will go the extra…read moremile to see to it that ur storage needs are met!

AC broken in my unit for MONTHS. Damaged my rental equipment. Corporate offered small fee to…read morerepair. While AC was broken, they tried to jack the rent TWICE! Oh, and rat shit in the corner. No food items anywhere in unit. Manager quit after 5 weeks. Should tell you all you need to know.

Execellent service, both on the call prior to visiting and in person while touring the facility…read more Jean was very friendly and helpful and made sure we understood the process fully. They also offered a 1 time free usage of their 16' box truck included with the rental!!! New and clean facility and in a great location. Highly recommend!