I went to All 4 Dance yesterday to purchase dance shoes for my children and I was treated very poorly by the store manager. I had purchased two pairs of ballet slippers from All 4 Dance and found that Karrie's Kostumes had much better pricing, so I returned to All 4 Dance to return the shoes that I had purchased 2 hours prior. The sales staff at the till explained that it is not store policy to offer a refund so I requested to speak to the store manager to sort the issue out, surely she would be willing to help out a customer who had only purchased the shoes 2 hours prior, right? WRONG. I asked if she would be willing to consider a price adjustment instead and that was denied as well. The only offering was an in-store credit (or I could keep the shoes I had purchased, which I no longer needed). Why would I want to have an in-store credit for a store that overcharges customers when I can get the same product elsewhere? She "reminded" me that they are not as expensive as Adajio (I have never shopped there before), so I guess I am supposed to be happy that they did not rip me off as much as another store? What a joke. Upon returning home, I posted my disappointment on their Facebook page, with the hope that they would see the error in their ways, but instead I was threatened by the manager via Facebook asking if I would like them to "post my reciept on their Facebook page for everyone to see" to which I answered that they could be my guest, so that potential customers could see the time on both the original receipt and the time on the in-store credit they provided to me (a two hour time difference). The manager also told me that this is the typical policy for all dance stores in Edmonton which is not true. Clearly they are ashamed of their behavior as they have since removed the conversation from their Facebook page. Never have I been treated so unprofessionally by a store owner/manager. They have no idea what customer service is, and had they offered a refund or price match I would have left happy and willing to return to their store in the future. Buyer Beware - make sure you have found the absolute best price on an item before shopping here, as they will not be willing to help you out. They are more concerned with keeping a sale today than ensuring their customers are happy and return to their store in the future. Karrie's Kostumes in St. Albert not only has excellent prices, they know how to treat a customer. read more