Extremely unprofessional and unreliable…read more I had a terrible experience trying to book transportation with this company. Over the course of four days, I was given four completely different SUV price quotes, each time blamed on a "system" or "technical" error. The rates changed repeatedly with no clear explanation or accountability. If a company cannot consistently generate an accurate quote, it raises serious concerns about their ability to deliver service on the day of travel. This process was disorganized, frustrating, and a complete waste of time. I ultimately cancelled the reservation and would not trust this company for any future travel. I will be advising others to avoid them as well.

Excellent and timely service. Very communicative. Have used twice. Very happy. Will definitely use…read morein the future.

Absolutely outstanding service! Driver was outstanding,…read morecleanliness and safety did not fall short . Highly recommend

Airman was on-time & courteous. He loaded & unloaded the luggage for us, was a careful driver, &…read moredelivered us right to the front door of our hotel. We would definitely use this service again.

Are you looking for a comfortable and easy way to get from airport to downtown Seattle hotel? We…read morechose Seattle STS based on Yelp reviews and it was a good choice. Easy to book. Pick up curb side. They track your flight and are ready to pick you up as soon as you get your bags and exit to curb. Smooth ride. Nice, roomy, clean SUV.

After a long day of travel it was a nice transition to be quickly picked up and driven away…read more.. thank you STS for being timely and having such luxurious vehicles. Our driver, Gurjinder was very professional and a nice smooth driver. We recommend STS!

Melinda at Seattle Shuttle was great. She had good communication, and was friendly, funny, and went…read morethe extra mile to schedule a late-night airport pickup to our hotel and an early morning return hotel pickup to the airport. Brandon and Allen were our drivers and were both friendly and prompt. Because they used a large van they could accommodate a large mountain bike shipping box as well as lots of luggage. It wasn't fancy but it was exactly what we needed. The Seattle Shuttle rates were the best we found and it all came together to make the experience really good. We'll use them whenever we are in Seattle! Thanks so much! :)

We used Seattle Shuttle for a ride from the airport to the waterfront in 2021 and were extremely…read morepleased with their service. Our flight was changed at the last minute and they arranged to pick us up when we arrived at the new time. The driver was also great. However, I've been trying to reach them for about a month now for a pick-up next month via the website, email and phone calls and I've gotten no response. I've left a couple of messages but without success. Are you still in business?

Always an excellent experience and they are at least five minutes early. The cars are in top…read morecondition and the drivers are always friendly no matter the hour. Highly recommended!

Communication was great from the beginning. The picked our party of 6 up at the airport just as…read moreagreed and took us to our hotel. Our 2nd trip was a pickup at the cruise port and they were punctual again. I highly recommend them for your transportation needs in Seattle. Thanks for being dependable.

They do not offer phone service any longer and I have sent two emails to their reservations email…read morewith no response. Hard to get new business if you don't respond to people. I have a multi day transportation need with special circumstances that require a longer explanation than what I can put in their online booking services. I will take my business elsewhere.

Absolute best car service in Seattle. Impeccable service, always on time, beautiful, modern fleet…read more Can't ask for anyone better.

We use Abe as our town car driver to and from Sea-Tac Airport and Paine Field. He is warm,…read morefriendly, professional and always on-time. Abe's cars are comfortable, spacious and spotless. I also would not hesitate to call Abe for around town or special occasion events, as well. Give him a try - you will not be disappointed!

These guys were great. On time, helpful and courteous. Unfortunately we had some crossed wires…read morewith two flights arriving and them needing to wait a bit but they were very professional and solved the problem quickly. I appreciated that because it's not just when things go right but how they pivot when things go wrong (on our side).

Very special thanks to Presidential for taking terrific care of guests at my semi annual trip to…read moreWillamette Valley! group travel is much easier with Presidential Transpo at the wheel.

Presidential Transport is top notch. They are professional, timely, and have a super friendly…read morestaff. They have a wide variety of transportation options and are great at creative logistics. We have been using PT for our art walk to increase accessibility across this free public neighborhood event. The party bus has been a super popular (and very FUN!) way to get around town during our event. We are even thinking of adding karaoke next month! (the has a tv screen and sound system) Highly recommend !

I understand some of the low ratings over the years, but for me, this is one of the better options…read morefor airport transportation. Much better prices than Ubers and a good predictable experience every time I've used it. Far from perfect, but with Uber and Lyft having gotten so expensive, this is, IMO the best option for a ride to and from SeaTac in 2026

My husband made a reservation for the two of us for a ride to the airport. 5:30 AM pickup. At…read more5:35 AM, with no pickup yet, he double checked the reservation. He had made it for 5:30 PM! He called Shuttle Express, explaining his mistake and our predicament to the dispatcher. The dispatcher checked, had a driver nearby, and in 20 minutes, we were on our way to the airport, easily making our flight. We feel so grateful to Shuttle Express for going the extra mile to help. We've used their service for years, and will continue to do so.