I've shopped at Unika for several years and have likely spent thousands of dollars at the store…read more Unfortunately, the customer service has never been particularly positive, but I continued to shop there because it is the closest boutique to my home that carry the brands I like.
Today, however, I decided that I would not step foot in Unika again.
On September 12, at around 1:00 p.m., I walked into the store and immediately noticed a top that I thought my sister would love. Before purchasing it, I wanted to take a quick picture to send to her and make sure she liked it. Within seconds of taking the photo, one of the store employees loudly said, "No pictures."
I explained why I had taken the picture, but instead of simply explaining the store's policy, she continued to berate me and lecture me about why I was not allowed to take photos. The way she addressed me was unnecessary and made me feel embarrassed and uncomfortable in front of the other customers.
At that point, I told her, "I would rather leave this store right now, as you have just embarrassed me in front of the other customers," and I walked out.
I understand that stores can have policies about photography, and I would have had no issue respecting the policy had it been communicated to me respectfully. What I cannot understand is treating a longtime customer in such a condescending and humiliating manner over something so minor.
After years of shopping at Unika, today's experience was the final straw. I will not be returning.
