Unfortunately, we will not be returning. After attempting to drop My pup off Saturday, he was shaking uncontrollably -- something we have never seen before. He also attempted to nip at employee who mentioned she "knows him." Neither of these behaviors are normal for our dog.
Even during vet visits involving blood draws and needles, he has never reacted this way. It's clear that something happened during his last visit that caused him distress. I strongly suggest you look into this and speak with your staff.
It's also worth noting that the last two times we've been there, the owner was not present -- and it shows. read more