Location. Location. Location…read more The Comfort Inn The Pointe is the closest hotel to the falls. There aren't rooms that over look the falls because you'll have to go to Canada for that but you have the closest walk from here to the 'Merica side. The parking lot is free and only for guests of the hotel. This is a nice touch as hotels in most major cities are charging 40.00 per night to park(I just spent 50 per night in Philly for this a few days prior). The front service desk was extremely helpful with maps and recommendations. The rooms were clean and there is a gift shop on the premises as well. The breakfast buffet was also free but it wasn't the greatest but again free. I'd definitely say here again if I was in Niagara Falls.

we were disappointed in our stay at the Comfort Inn. Starting with no curtains at the window. So we…read morewere awake at 5 AM. There was someone hair all over the bathtub. It had not been cleaned. The stopper in the sink was broken. refrigerator was dirty. The communal microwave on the first floor looked like it came from a college dorm room. We were one of the first to get to the breakfast area and there was no syrup there was no juice. The milk was room temperature. was a nightmare. There was one person working the desk and 30 people in line. Not her fault just bad staffing. The food truck area and back of the hotel was filthy. Trash cans, overflowing trash everywhere filthy tables. I also found dark hair on the blanket that was not ours. Overall housekeeping needs to do a better job.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

We arrived on a Weds and stayed for 3 nights. The front desk associate was delightful upon our…read morearrival. She checked us in promptly and gave us some tips on activities to do. She was a doll. Our king room was spectacular. (I actually picked this hotel because I thought the wallpaper was very cool). It was nice size room, clean and the bathroom is huge! There was also a nice letter from the GM, Lenny, on the desk and I loved that. Most hotels don't do that - it was such a nice, personal touch. Our mini fridge didn't work and the maintenance gentleman replaced it immediately. The hotel has a quaint little bar and both bartenders, Kevin & Vinny, were very fun to hang with. They both live in a nearby town, Lewiston, and suggested we go there for lunch. What a cute town!! Such a nice area to walk around and many shops to visit. The hotel also serves a great breakfast. You have a choice of hot and cold items. It was just as good as any local restaurant! Overall, our stay was awesome and I would stay here anytime I visited this area again! Thank you Lenny & staff!!

This hotels is old and tired. The first room they put us in should not be used. The ceiling paint…read morewas peeling on to the bed. The wallpaper was coming off and there were home above the shower that looked like they had mold. To their credit they did come check it out and promptly moved us to another room.

My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

Mother days brunch was better than any buffet I have eaten at Disney. The selection of food was…read moreincredible and if you walked away hungry it was your fault. Service is always wonderful . It is why we come back.

Do not believe the more recent positive reviews. The older reviews are spot on. The rooms are…read moreawful. The cabinet holding the refrigerator and microwave is sagging and looks like it is about to collapse. Trash on the floor and hair in the tub. They place a flat sheet over the comforter to hide the stains, they are actually covering dirty comforter instead of cleaning them. The beds are also too small for the frames so you cut up your shins as you walk around the beds. The people working the desk are no help. We asked for sheets and pillows and we were ignored until our second trip to the front counter. We asked them to clean the room since it was not cleaned upon arrival. They said someone would be up after the time we gave them that we would be leaving. Instead, they sent someone up immediately to incessantly knock on the door until I had to wake up from a nap after driving for 7 hours. They also had music blasting from a wedding until 10:38PM so no chance of going to sleep if you need to be up early. And to top it off, no parking spots during the wedding because they do not enforce their pay to park in the lot policy. I counted 15 car on my short walk to the door with no pass. Why am I paying for parking and people attending a wedding (Not paying for a room) are getting a free parking space?

The Niagara Falls Marriott Fallsview Hotel & Spa is one of the most impressive hotel experiences on…read morethe Canadian side of Niagara Falls, particularly if your top priority is the view and access to activities. But be forewarned: there are two Marriott-branded hotels located almost next door to each other another -- the other is directly across the street. I saw one couple confused about their booking. They were at the wrong hotel. It appears the the hotel most people are seeking when they book the "best view" is usually the Niagara Falls Marriott Fallsview Hotel & Spa at 6740 Fallsview Boulevard. The nearby Niagara Falls Marriott on the Falls at 6755 Fallsview Boulevard is a separate property. I was very pleased with the Fallsview Hotel. Unlike many hotels that advertise a falls view but have only a partial glimpse, the hotel's location provides a sweeping panorama of the falls. Most rooms seem to have a falls view. Higher-floor rooms offer an almost cinematic perspective, especially during the nightly illumination show and when fireworks are scheduled (nightly at 10 p.m. after May -- those poor gulls and their babies!). The facilities are extensive. The hotel features the recently renovated Burning Springs Spa and Thermal Pools, a fitness center, indoor pool that is sadly less that 5 feet at the deepest point, direct access to the Fallsview tourist district and convenient connections to nearby attractions. But spa access is not included in the stay-- such a disappointment. Generally, the property feels more like a destination than a standard convention hotel, with many public spaces oriented toward the falls. That includes and onsite Starbucks and Mortons steakhouse, plus a gift shop with a massive assortment of items: clothing, hats, bathing suits and goggles (even for the kids), maple syrup treats, medicine and beverages, etc. The biggest surprise for many guests is parking. Valet parking is convenient but expensive, currently around $80 per day, while self-parking is approximately $50-60 per day and located off-site rather than directly beneath the hotel. Valet service may be worthwhile because the self-parking lot requires about a 5-minute walk and the hotel arrival area can become crowded during peak times Overall, the staff was great -- they even sent up a red velvet cake for our anniversary! And the king suite (23rd floor) was sizable and comfortable, with a jet spa in the room looking directly toward the falls. The bed and pillows were also comfy. They also have two seats right in front of the windows with spectacular views. But there were so many bugs -- dozens and dozens gathered on the exterior glass -- after dark, we opted to keep the lights off. Not a concern, though. I would definitely stay here again.

Stay : May 2026…read more Pros Honest Review The lobby area is beautiful, with a great space for food and a bar; The food quality is good in lobby area. The spa is nice, offering a relaxing atmosphere. There is a beautiful Falls view in upper level superior rooms. Hotel Pool stay open to 11 at night. This hotel is close to many food spots, which are walking distance. They have good food at the buffet too in hotel. Cons Defintely not four star as advertised. More like a three star. Upon arrival, there's no welcome drink or immediate help; you have to handle everything yourself with lugguage. which can be hard for those who need extra assistance.They do have a bell hop but very limited . Upon arrival and departure there was one person. The carpet area in lobby and rooms need shampooing badly. Rooms have beautiful views on upper levels , but outdated. The front desk service was mixed; one staff member was excellent, but another rushed me, which is not acceptable when guests are paying their money. The spa charges an additional fee to use Oasis pools/ Jacuzzi; which is unusual for most spas, since they typically include it with the massage services. This additional fee still feels like a drawback. FYI -There are not actually pools in the spa area just jacuzzi and cold plunge, sauna etc. While the pool staff was great, with Kevin standing out, and Beth at the spa being exceptional the pool area is outdated. The ceiling is peeling and looks like a YMCA pool area. In addition , my massage at spa was okay. But no timer was used to ensure guest are receiving their full time paid for. I know I did not receive full time. All spas I have visited , use a timer to make sure you get your full time.

Just got back from visiting Niagara Falls, and stayed here. I really liked it. I went on a…read morecharter bus with a group of people and lucked out and got a room on the 20th floor with a small deck overlooking the falls. Incredible view from my room of the Falls and nightly fireworks. The hotel has everything you could ask for: a convenience store, gift shop, Starbucks, multiple restaurants, a spa, a small gym, and both an indoor and outdoor pool. The room was clean and had everything you could ask for. Really, the complaint was the limited TV options, but I probably only spent a few hours in my room, where I wasn't sleeping. The hotel is within walking distance of a lot of the attractions, and just minutes from the border crossing. Really couldn't ask for much more.

Travelers be AWARE !!!! Do not at any cost book this hotel …read more They will nickel and dime you for everything . Old rooms , nothing works in the rooms . Filthy so dusty that you will have an asthma attack if you stay . Fridges don't work . If you are going to stay make sure you take before and after pictures of everything you do . Do not book at the spa . Don't accept the bathrobe they give you . It's a scam. Once you accept it and return it they will hit you with a $120 fee . Nothing is done by rules . It's all scam . Travelers this location is not prime location. Don't get fooled by the pic online . Don't book or be ready to run in circles once you end your vacation . $56 for parking Basic cleaning to the room after you ck out $200 Old bathroom . Dirty stained towel . Good luck and search for a more decent hotel . I'll give it an " D- " .

We spent one night here - Boyfriend booked the room this time, and I had no idea he had selected a…read moresuite with jacuzzi, which was a nice surprise! Beautiful view from our suite. I've never smoked, so I notice cigarette smells easily, and wasn't bothered by it in our room. It *did* reek of cigarette in the lobby and around the casino however. Unpleasant. The bathroom was amazing with a large shower. Very spacious. Room key was needed to access the elevator and your floor, which was great (*cough* The canadian side Doubletree needs this right now *cough*) The US side of Niagara Falls is super sketchy and just for that I wouldn't be in a hurry to return - I also have no interest in casinos so there's not much for me to do here. Staff was polite. Overall I would stay here if I was on that side of the border.

From a hotel perspective, Seneca Niagara has the potential of being a five star destination. This…read moreis our third time staying at this hotel, and things have certainly gotten better since they first opened, but they have not yet achieved the excellence that I expected. The physical structure is very well designed. The hallways and rooms are magnificent. Heavy doors, cash safe in the room, adequate closet space, tastefully decorated with a Native American theme that pays homage to the elements of nature. The building materials used are such that you don't hear noise from adjacent rooms. There is plenty of parking and an inexpensive valet service if you don't care to look for your own space. The front desk staff are well trained and helpful and efficient. Their WiFi is fast with sufficient bandwidth that I was able to get some work done, sending and receiving large files without a problem. The rooms are nicely climate controlled, the shower is spacious with immediate hot water and the pressure is very good. The bed is comfortable, with good quality linens and blankets and firm mattresses. The housekeeping staff are thorough. The elevators move efficiently. They have tight security throughout the premises. All of the above is what they do right. I tried for two days to book a foot massage at the spa. No one answers that extension, so I'm not even sure if their spa has anyone assigned to answer the phones. The front desk - which also doesn't answer their phones so I had to physically go to the lobby - told me to just keep trying which I did without success. One of the reasons we booked at this hotel was because the website talks about their massages. Disappointing. There was no working electrical outlet next to the bed. The outlet that was part of the working lamp was dead. I had to pull my mattress away from the wall to find a working wall socket. There are electrical outlets over by the desk. The restaurants associated with this hotel are just fine. Three Sisters in the lobby has a very nice Buffet breakfast with excellent sausage. Everything else on that buffet is more than adequate. The wait staff do their best to keep your coffee cups filled and to bring you your check and even if things take a little longer than one would expect, we have no complaints about Three Sisters. The Western Door is a wonderful restaurant and we come here frequently and independently of the casino or the hotel for fine meals and properly mixed drinks. There are many little things that this beautiful hotel could do and should do to earn a fourth or fifth star, but perhaps their occupancy rate satisfies their balance sheet so they have no motivation to bring it to the next level.

Poor cold shoulder customer service and room has an odor with broken lights and moldy sink. Overall…read morehotel is not clean with over rated price.

We booked a room for Saturday, the location is good, it was busy, the staff is good but things were…read morenot the same as it used to be because of covid. When we checked in the front desk lady said there is no microwave and no kettle in the room because of covid. I thought there is no TV too because people use remote control. Then comes parking, if we park in front of the hotel it is $50 and if we park across the road it is 21$. I think the parking was too expensive since there was no breakfast, nothing in the room, they could give a better rate for parking. Then there was a stain on the pot which totally disgusted me and the sink was clogged, the ice machine was not working. That was our experience of this hotel. Niagara falls Ontario

Stayed for a long weekend and it was a very goid experience, staff is very friendly, and yes i…read morewould come back.

My room had fleas, bed bugs, and broken blinds. The woman at the desk refused to clean the room or…read morechange it. No housekeeping was done during my 3-day stay. The place is extremely unhygienic and can make you sick. Further, the woman running the motel took $100 cash deposit at check-in as a refundable security deposit but refused to refund it at check-out. She retained it for no reason. I asked for a damage list and a recorded joint inspection of the room, but she refused. "Report me or review me as you like, and don't come back" was her response when I asked for a refund. She is a seasoned cheat. In the US, I have never come across a business with such low ethics. This business is a stain on this country's otherwise high ethical standards.