Was charged $180 for a new thermostat available at Home Depot for $40! When called to question…read moreprice was told they don't price match and have a 20% mark up on parts. Furnace was out. They responded promptly. Was out of town. Never got a call back to give an update so did not know if heat was fixed. I had to call them at the end of the day to see if we had heat when we got home. -20 wind chills. Was a simple fix just needed a new thermostat.

Marco wound up doing the work. Both he and Kevin were impressive in their concern for doing the job…read moreright and fixing the problems left behind by my mistake in using a handyman service for my "simple" bathroom job. Did it cost four-figures? Yes. Was not flooding the kitchen below and having the peace of mind of using a licensed and insured plumber worth it? Yes, every penny (as long as we still have the one-cent coin). Don't blunder as I did. As our other regular plumber, Brian Clar, said: Always use a real plumber for plumbing work. It costs less time and money in the end.

I called Cupco regarding a burst pipe yesterday and they were here with 24 hours and had it fixed…read morequickly and efficiently. Matt was very knowledgeable and explained everything to me in detail before starting the work. I highly recommend them.

Thank you Chad for the Sunday rescue! You called me back within the hour and arrived within 2…read morehours. You did a thorough inspection and when you said its not the hot water tank it looks like foundation water. My light bulb went off and realized the sump pump was not working!. You installed a brand new one you had on your truck, new piping and a check valve. You took the old one away with you too. You waited 15 mins to be sure everything was working and the pit was draining before you left. I am so appreciative of your help and professionalism. Kathy Metke Mundelein, IL

Review: I thought these guys would be great based on reviews, but it turned out to not be so. First…read moreI talk to a guy there and explain the situation and send pictures and am told me I'll need a camera inspection before doing a pipe repair, and the camera inspection will be $600. OK no worries, let's do it. So then they come out to do the inspection, take a look and tell me I don't need the camera inspection after all. OK great. Then they charge me $200 for coming over for 10 minutes and telling me that....OK. So the guy tells me it will be a couple of thousand dollars to dig down into the basement floor and fix the pipe, and I'm like oh that's not too bad. He says he'll send a quote over. So five days pass and I still don't have the quote after reaching out to them twice to ask for it eventually the quote comes in, and to my surprise it's over $5000. And at that point, I give up.

My wife owns a two multi-unit buildings in Pilsen Chicago and has a long time plumber with whom she…read moregrew up. He is an incredible tradesman and always our preferred choice where his services are warranted. We, however, live in Winnetka and this is outside "Armando's" service area. He, however, recommended HT Strenger to us and we are extremely happy that he did. We experienced a leak behind a kitchen wall that another vendor purported to fix yet to no avail so this was a re-do. David of Strenger reported precisely on time and opened the wall as if he was instead a laproscopic surgeon, unlike the previous failed vendor whose access hole/port was four times larger and created a mess that required the acquisition of a drywaller and several hours of collective inconvenience. The first failed plumbing contractor billed in 15 minute increments and, if I am not mistaken, so did Strenger, with the difference being the former's "efficacy coefficient" was zero. Stenger's work lacked the haphazard, sloppy and careless inputs of the first acquistion, one of those "always on the radio" suppliers whose name a collegue supplied, and who regretfully I called, as the job seemed perfunctory to say the least. Unfortunately, my belief of the strong inverse correlation that exists between a company's propensity to run obnoxious radio ads and its tendency to screw up the simplest job remains. Neither my wife nor I believed it necessary to ask a real plumber for a more proximate recommendation ("Armando, who would you hire if you lived up here" was indeed the targeted vernacular) but such is the world in which we now live. Another reviewer apparently thought it strange that the company requests "five star" reviews post completion. David made the same request but I construed this not as a plea of desperation inasmuch as affirmation that one would be forthcoming IF and only IF, we felt comfortable rendering such. Strenger's management, unlike the radio advertisers, seemingly understand that loyality, and the ability to thus eschew spending thousands of dollars or whatever these others pay on psychobabble laden. platitude filled ads, comes from telling customers what you will do and for how much, doing it as promised and then billing appropriately. We now have two favorite household plumbers with Strenger being our preferred provider up north. It's just a shame, however, that it takes typically two suppliers, both requiring remuneration, to acquire one good outcome. Strenger made write all that was wrong and I am very grateful for its excellent work. You will be too.

Can't recommend them highly enough…read more Installed a tankless water heater for me a few years ago. Today, helped with a MASSIVE plumbing emergency. They're always professional and courteous and go above and beyond.

I am absolutely disgusted by this company…read more Around 4:00 PM, while exiting St. Mary's Christian School, Lake Cook Road was completely backed up with traffic. I was following the designated parent exit procedure, pulling onto the shoulder that is clearly meant for parents to merge safely. I had my children in the back seat. Out of nowhere, a man driving like a maniac--apparently affiliated with All Family Plumbing--came speeding up behind me trying to bypass stopped traffic and nearly rear-ended my car. Again, my kids were inside. He then aggressively swerved around me at high speed and actually slowed down just to scream profanities, leaning up and down out of his driver's seat like an unhinged person. It was shocking, hostile, and completely unsafe. This was one of the ugliest and most disturbing displays of road rage I have ever witnessed. He put my children's lives in danger and then had the nerve to act enraged because his illegal, reckless driving didn't save him a few seconds. If this is the kind of behavior tolerated or represented by All Family Plumbing employees, I would never recommend this company to anyone. Professionalism, safety, and basic human decency were completely absent.

Awful, they lie, ignore us, sell an old unit as new. Avoid at all costs…read more Currently looking into small claims action.

I have used this company 4 different times over the years…read more The last time their employee broke the pipe under my vanity cleaning the drain. I've had my drains cleaned several times since I've owned my house (40 years). They wanted me to make a claim to my insurance company for their employees damage which I wouldn't do based on my insurance agent's advice. It cost me $1,192.50 which included them charging me $160 for them to fix the pipe their employee broke. The owner Joe claims he came out to my house to discuss this, he has NEVER shown up. On 9/24 I received a text saying he would be at my house between 4:00 - 6:00 he never showed, he claimed he was at my house at 4:30 he wasn't. On 9/26 I received another text saying he would be here between 12:00 - 2:00, another technician showed up NOT the owner. They refuse to take responsibility for the damage their technician cause.

Highly recommend Joe at Arrow Plumbing! It was hard for us to find a plumber we could truly trust…read moreafter having some bad experiences in the past, but Joe completely changed that for us. He was knowledgeable, friendly, honest, and very fair with his pricing. He came out and took great care of us, and we couldn't be happier with the service. We finally found a plumber we can trust and will definitely be calling Joe again!

I highly recommend Arrow Plumbing. Jerry and Cesar were outstanding--professional, knowledgeable,…read moreand exceptionally thorough. They clearly explained the issue and repair, worked efficiently, and treated my home with care. What stood out most was their honesty. I genuinely felt they were looking out for me as a customer and prioritizing people over profit. The price was also very fair and reasonable, especially given the quality of the work. That level of integrity, along with their technical skill and clear communication, is rare to find these days. Thank you, Jerry and Cesar, for such an excellent experience.

Prompt and efficient - very professional. Solved our problem and clean…read more Be mindful that they expect payment within 20 days even though the invoice may be slow in reaching you. Would be great if they emailed the invoice so the turn around could be do-able. Wish I got paid in 20 days of service! And they are expensive - 168 an hour - with 160 for the first 30 minutes. I do recommend them - just be aware of cost

Pricing is very steep compared to other plumbers in the area. I just find it crazy to pay over…read more$920 to install a toilet including a $300 toilet. Better options available.

I had a rewarding experience with this company. I was in a rush to have my backyard spigot repaired…read moresince I had my backyard lawn reseeded. They were here next day and repaired the spigot in record time. I checked it out; it was tight and no leaks. I am pleased with this plumbing service.

Plumber came out to fix issue. Said he could only do a temporary fix and assured us that it would…read morehold until his manager came out. The very next day, our basement was flooded again. We called up there and we were told by their secretary that we would be charged a $400 emergency fee. We were told someone would be out and didn't get a call from this service again until Tuesday. They had no intention of coming out to see us. They had no intention of fixing our basement. They had every intention of leaving our basement to flood. They will never receive our business again. I have no idea how this business has 4 1/2 stars but if this is how they've been operating all along, it has to be from bogus reviews. We literally couldn't believe that they had the nerve to actually call us today. SMH. Absolutely horrible business will be reporting to the Better Business Bureau