The work was done well I called on Sunday . They came Tuesday to check Work completed on Wednesday The value wasn't as upfront and good as the water heater We had to go out and get our toilet or they would have charged an extra 209 dollars We were so tired we didn't realise all the fine print on the bill. We paid with a debit card we would have happily written a check because when we checked our bank statement there was an extra 3 percent charge on the bill . Say to the customer you know there a fee so the person can write a paper check even though it's a debit card in real time. That was an extra 2o dollars . The boys fixing the water heater were nice. This one told me my cat was old and made me feel bad He's only 12. They come out and do the work and I would call them again but I hope nothing breaks read more

We received great service from Windy City Rooter from start to finish. They were quick to respond, offered a discount, threw in a free sump pump, and answered all of our questions and concerns. Yes, it cost us, but a major sewer issue was less stressful thanks to their professionalism and expertise. They helped us navigate an insurance claim and corrected a previous plumber's shoddy work. If you want the work done correctly, call these guys! They follow code and use quality products. Thank you, Max & team! read more

These guys were awesome. Great communication, friendly on the phone, notified me of their timing, arrived on time, were professional, did a great job, gave us options for future work to avoid our existing issues. Competitively priced, knowledgeable, friendly. Answered all our questions. So easy. read more

Max came to our home in Antioch to investigate my underground gutter drain that was clogged, and we had no idea where it went. Max and team came out same day and traced the lines with a locator and dug where their rodder got stuck. They found that the drainpipe changed from PVC to a corrugated flex pipe and the flex pipe was crushed and full of debris. I was given a fair price to fix, and the guys came back the next day and replaced the pad piping. The trench was done neatly, and they even separated sticks and rocks out of the back fill and hauled all spoils away at the end. They cleaned up nicely. George the crew leader came with a plan and executed the plan with no hiccups. Its refreshing to see a seasoned well equipped and trained crew at work. read more

As I remember you couldn't wait 5 minutes for me to show up. you were at the house for about 15 minutes I just called my tenant now to confirm that time he said the same about 15 minutes for the estimate of $7,500 for that small work that had to be done was way over priced for a couple pipes.. had it done up to code at the price I mentioned 24 hour later! I had you look at another property once before you quoted me $7,500 to dig up the yard another guy came and routed it out he said you didn't need any pipe replacement he put a camera down there and looked and it's been running fine for the 4 years for $150 read more

After being ignored by several plumbing companies and getting an incomplete fix from another, I was referred to Windy City Rooter Inc. They responded quickly, came out the next day, and solved the problem efficiently. They were very professional, explained the problem clearly, and their pricing was fair and honest. I wish I would've found them sooner. I highly recommend Windy City Rooter for any plumbing issues. read more

Wow! This company was fantastic to work with. I had an extremely slow to fill toilet tank. Contacted Windy City Rooter. The next day James and Davian showed up on time as promised, replaced the fill valve within 20 minutes! Nice pricing as well! Highly recommend, fast service and friendly people! read more

I have been using WCR for almost 10 years now. I cannot thank this team enough! Every plumbing issue always seems to happen at the most inconvenient time, creating panic and stress. Leave it to WCR to relieve all that. They always get someone out ASAP to help! Every team member that I've had the pleasure of meeting has shown nothing but kindness and respect towards my family and home. They thoroughly walk you through the issue and how it'll be addressed. The work is always done in a timely manner & cleanup is always immaculate! Professional, Reliable, Affordable, Honest. WCR checks all the boxes! I HIGHLY recommend this company! read more

AVOID. Mysteriously manufactured pricing, rudely belligerent ownership, unscrupulous business practices, extremely poor diagnostic skills, and ineffective, costly "solutions." Call absolutely anyone else. read more

Not only did they drain my pipes they also drained me for a serious amount of cash. Just purchased our first home and on moving in day our pressure tank died. A pressure tank that sells for $350 at local store ended up costing me over $4,000 with these jokers. This took every last penny we had saved to furnish our new home. read more

Scott and Alan came out for an emergency ejector pump replacement on Friday at 5pm. They were able to find a suitable pump and install it by 830pm. Both were very professional and courteous. Thanks for going the extra mile guys! read more

Windy City Rooter performed an in-depth sewer inspection separate from our regular home inspection as we suspected there might be a sewer problem. In fact, there was a sewer break and they were able to visualize the issue using a camera snaked through the sewer line. We were able to negotiate a pricing concession before closing. Since then, we closed on the house and scheduled the work. Windy City handled the permits and was able to schedule the work promptly. The crew was great! They kept us informed along the way and were respectful of our neighbors. Many thanks to them for a job well done. read more

Windy City Rooter - It was a big job! - Plumbing Near Me - Antioch, Illinois

I posted my review on their Facebook page but was blocked by the company and so was my husband. Not only that, we were sent a cease and desist to take down our review! So I wanted to come on here just to tell our story. I've also added time stamps from the video I took and I screenshot of my schedule that day. I scratched off my coworkers and clients for privacy. Probably the first time I would ever post something like this, but wow are we disappointed at the work done at our house! My biggest issue is just how unprofessional and disrespectful the owner Max was speaking to us about the whole situation. When Mark called to tell him he wasn't satisfied with the work that was done he called our basement "hillbilly shit". Mark was also down in the basement with his workers before the job started and he turned to his employees (hard to type out but I want people to know) and said "I don't want this to look like n*gger work". He continued to raise his voice and yell at Mark when we just wanted all the issues resolved, which it wasn't, they asked for another 17k to fix the rest of the situation on top of the 13k that was already spent. Not only was the issue not resolved but our basement and lawn looks like a war zone! I'm sure they will come and attack me on this post because after reading the negative reviews that seems to be the course they take. Mark and I both work with the public and service industry and would never disrespect our clients like this. read more

Windy City Rooter - Plumbing Near Me - Antioch, Illinois

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Your verbose reply affirms my feeling. I'm sure you've been hung up on before. No one said anything about parking, they were in the GRASS! It's irrelevant and I know what i was told! Your attempted jabs have nothing to do with the work you performed or your rude/high handed staff. DO BETTER. read more

Windy City Rooter - Plumbing Near Me - Antioch, Illinois

They get your job done and arrive on time but they quote a price out of the blue & they are way overpriced, you can't even tell how did they come up with the price, its a roughly quote out of the guy mind who came that day. I paid off the price because I just wanted to get it done otherwise I would definitely have it done with another company. read more

The team at Windy City Rooter are great. They are very professional, respectful, and showed real empathy for our situation. We had a problem with our city sewer line. Max and his team identified the problem and worked directly with the city to get the sewer line fixed. They also helped us out of another jam when we had flooding in our basement stairwell. They responded immediately to pump out the water and setup sandbags and pumps to control any further flooding until they could come back and fix the issue with the drainage. They advised us on the correct way to route the drain, something that two previous plumbers could not (or did not) do properly. These guys will be our go-to plumbers moving forward. I highly recommend them. read more

I had an issue at one of my rentals. The water had to be shut off. They came to look and told me the hot water heater and the rusty pipes needed to be replaced ....asked when they could start they told me tomorrow but would need a check to get on the schedule...i gave them a check for 3,900 the next day they called and said they were stuck on another job..the next day same excuse on the third day same thing....my tenants are still without water. Tenant called conversation got heated and the owner came out to do work around 8pm...Long story the person who installed the heater twisted the pipes so much it broke. Called them back they told me I needed all new piping and that they would have to rip up kitchen floor and bathroom walls gave me a bid for 12,500.00 that did not include replacing floor or bathroom wall. Called another plumber got the job done for 1,500.00. BEWARE read more

Long read but definitely worth it join me on my roller coaster of the day. So something happened today that absolutley blew my mind. I've never experienced anything like it. This morning I woke to find the smell of gas in my kitchen so I did what any sane man would do and call a local plumbing company that recieved great reviews from my favorite radio station as well as Google, windy city rooter a gentleman by the name of Max picked up the phone and after telling him of my plight he promptly told me to call Nicor as they generally fix these type of issues for free (after calling three other plumbers each told me this is absolutley incorrect and they would just shut off my gas until its fixed) so I thought cool and did as was told and of course nicor shows up says yup you have a leak and promptly locks me out of my gas. Now why this is a problem, normally most companies can come out with a sniffer tool and find the leak without shutting it off. If the gas is shut off the plumbing company has to come out and pressurize the system which costs close to $500 compared to $100 to $150. In comes max after I call him to tell them nicor just shut off my gas he tells me he needs to now send his guy to do the $459 test now that the gas is off. OK I feel weird about it seems like he tried to pad the bill BUT WITH A NEWBORN IN THE HOUSE I needed the gas on. So I agree. Then his guys do the test find the leak and tell me he could have done it without the gas being off and its going to be an additional $279 to fix the issue. I call max back credit card in hand to tell him to start the job but it was kinda bs how it played out and how his advice costed me and additional $459 bucks then it needed to and I wont be using him again because of it. Max proceeds to tell me off about how I wasted his time and that he doesn't need my buisness and how he tried to help me out and to keep all my money he's going to walk away tell his guys to leave and good luck finding a better price. So here I am now with gas shut off looking for a new company to fix the leak and making sure I can get as many people to read this as possible stay away from Windy City Rooter. in response to Max You are correct with the riots going on and my company shutting down a newborn and now a gas leak I was having a ruff day and i believe the on one of the calls we shared i apologized profusely about being frustrated and it rubbing off on the conversation and you are correct after Nicor shut off my gas you told me you would now have to charge me $479 to do a pressure test and because I didn't have a choice at that point I agreed to it. Here's the update after speaking to true professionals after he walked off the job and speaking to the nicor rep. Per Nicor rep apparently this is common practice to call nicor so that they find the leak and max and his team don have too. Unfortunately that left me with my gas shut off. Max informed me there where a bunch of leaks and they would have to cut and rethread pipe to fix the issue turns out a couple of fittings just needed to be tightened I will say they had to cut one pipe but with under $10 dollar nipples and a coupler it was fixed the whole job said and paid for with another company was under $100. SO your crime sir in my eyes was making sure a customers gas was shut off so you could secure a service call and padded the bill over $500 bucks you wished me luck finding a better price and in my research I FOund significantly cheaper pricing and Plumbers that dont' go off on his customer base when they feel like somethings hinky. Oh and by the way just to prove to everyone on here your guys lied below are photos from the day of the job and after it was finished showing where the leaks where and how amazingly there was no 4 inches of water. read more

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Thks for installing my hot water heater, very satisfied.

We had an emergency plumbing issue with a gas leak from an outside Gas grill. We called Windy City Rooter and had Joseph Sjostrom came out to our home. Windy City plumbing was the quickest to not only respond, look at issue but also to follow up to set up an appointment. Joseph came the next morning since we could wait a bit and fixed and replaced the issue with a matter of time. He was very professional the entire time. He was very knowledgeable about what he was doing and he took care of exactly what we needed to in a timely manner. We really appreciate their thoroughness taking the time to explain everything thoroughly and quality of service. read more

Had an emergency with our sewer line on a Saturday night(late). Called 2 places that night and left messages. Called Windy City Rooter Sunday morning and they came out that day before either of the other places even returned my call. Great service and very understanding with the current times we are dealing with today. Thanks again. read more

On a recent Sunday, we had an issue with our sewer line. Fortunately, I called Windy City Rooter. I thought I'd just leave a voice message that would be received Monday morning. To my surprise and delight, Max, the owner, came out to our house that Sunday afternoon, diagnosed the problem and described a solution. The repair was completed soon thereafter and I came away impressed with the high level of customer service. Max followed up just to be certain everything was OK. The attention to detail, the professionalism of the crew and the quality of work give me confidence to highly recommend Max Davenport and Windy City Rooter! read more

Really more of 2.5 but I rounded up. The Good: Quick to reply, the owner cares about the business and making customers happy. The scheduling/online team are great. Free, no obligation quotes. The Bad: Like any company with employees (vs solo plumber) it can be hit and miss with the quality of the plumber you get and unfortunately I got a miss. I had a drip on my bathtub faucet and I figured while they were there I'd have them flush my water heater. Cost: Their prices are NOT CHEAP. Expect to pay around $250/hr for even basic tasks and don't expect even the smallest job to run you under $300. My faucet drip and water heater flush cost almost $600. Keep in mind my water heater is electric and has a drain right next to it. Probably the easiest water heater to drain. Maybe the prices are high to compensate for the people that do not hire them after a quote. They do quote you up front and businesses are free to charge as they please..not docking them for this. Just sharing to give an idea of cost. The mediocre: Did not seem very prepared or professional. Don't expect "white glove" service with shoe covers, sweeping after or any of those bells and whistles. I'm not docking them stars for this, but I have paid less and gotten better service before. Side note: Also I noticed many of the 5 star reviews are for times when Max (the owner) was at the job site. Most (if not all) the 1 star reviews are at times when he wasn't. My outcome: As soon as they left the drip they "fixed" started again. Long story short I hired someone else to do it right as I was in a hurry. Owner called, apologized and offered a small discount (under 20%) that didn't even cover what I paid the other guy to fix it right. The verdict: If you need someone in a pinch, go for it. They will show up and they have good availability. However, I would definitely shop around and get a few quotes before going with them on any major jobs. For minor jobs don't expect the best bang for your buck. Would I hire again: Maybe....but I would definitely be very particular about getting everything in writing and getting multiple quotes before starting the work. Someone else would have probably given a 1 star review and disputed with the credit card company, but I did appreciate their responsiveness.....but sometimes getting the job done right is more important than proactive follow up. read more

Danger!Danger! Way over priced needed pipe snaked for clogged floor drain from kitchen sink. Was charged $700.00 and was not done correctly. Had to have another plumber come out next day to clear and flush drain for 400.00. Very rude ! Do your homework before you use this company read all reviews. read more

Exceptionally good service. Windy City Rooters responded quickly to my call and came out immediately. All three workers--Joe, Brian, and Brandon--were courteous and efficient. They diagnosed the problem (blocked up sewer pipes), explained the solution to me, and then resolved the issue. The cost was very reasonable. And the dispatcher Dan was knowledgeable and witty. I highly recommend Windy City Rooters. read more

Max, Joe and the team are wonderful and very professional! He performed a very large job at my house around 2008. It was over Christmas until New Years. He and his son did an amazing job! I contacted him 12 years later and he helped me out again. This man and business is the best in Chicago land, and I would NEVER call another!!!! read more

My first review said it all. But now I'm hiring another plumber to redo the work not three years old yet because it was done with such poor quality. Just don't bother with this guy. read more

Our water supply had blown out in the winter resulting in a water bill of thousands of dollars. It was unable to detect the problem to an untrained eye, but we had these guys come out and they were able to immediately arrive to the site and have this problem solved within 6 hours of diagnosing the problem. This was a big job, so i consider this to be incredibly fast. They had to dig a line from the street side all the way to the building and dismantle a fence and run new water lines all the way from the street into the middle of the basement. Not only did they do a great job but also they are going to mediate the situation between us and the insurance company so we don't have to lose thousands on this. Altogether very knowledgeable, professional, and keeps customer service a priority. Call these guys when the s*^%t hits the fan and you will be in good hands! read more

Fast response l. Polite, efficient, beyond competent. Reasonable costs and they followed CDC Covid guidelines.? read more

Max charged the second installment on my debit card without my knowledge using the card info without my signature. He never sent me a receipt because he never had it. Never put your debit card in hand of Max because I have no idea how he can chargeYour debit card without your signature or passwords. Use only a check or maybe a credit card so you have some time to disputed. Every time I ask for my receipt he sends me the original contract that has my signature on it with first installment payment only and he keeps telling me I sent it to you but he never could produce a receipt with a signature of the second payment. And Every time I ask for a receipt he threatens me saying he will talk to his lawyer he will take me to the court. All what I'm asking Is a receipt for the second installment with my signature on it which is normal every business should provide receipts for payments. the way he talk to me is very unprofessional, disrespectful, and impolite. An Absolute ConMan. read more

Quick to respond! And very helpful and honest! Answered every question and have good recommendations on how to fix the problem.

I highly recommend this company. They do excellent work and were able to start right away. Clean, efficient and really nice men work for them like Joe, Larry and James. This is an excellent company! read more

Windy City Rooter came out just a few hours after we had a flash flood. They unclogged a main drain within minutes. They also came back a few days later to upgrade our sump pump and install a back-up system, in which they were honest about our options and didn't try to up-sell us the most expensive option, but truly encouraged us to upgrade what was necessary so the flooding didn't happen again. Basically they got us the best bang for our buck without breaking the bank. They were professional, approachable, reliable, and efficient. I would recommend them to everyone I know. read more

Antioch residents BEWARE! Do NOT use this service ever! I am an Antioch resident and I live in Red Wing View subdivision. These men are dishonest cons that stole from me, creating extra problems and trying to swindle me out of $5500! First I want those reading this to know they can trust my review, my wife and I are professional individuals that champion small businesses, however this business is not honest. I have taken video of everything they did and missed (from my 2nd opinion contractor) that I would be happy to share if you are considering using. My situation was that I had a toliet back up because my sewer line was plugged. Here are the ridiculous things they did before I got a 2nd opinion and they issued fully resolved This place shows NO craftsmans ship. Will only drain your wallet: 1) Dump Sewage in Garbage Cans? - The crew could not find the cleanout outside, they then asked me how many garbage cans I had and that they wanted to open my sewer in my basement. They told me anyone would do this and that they were not liable for the mess. Hmmm, I believed them. We carried the cans downstairs before I begged them to find another way. Reluctantly, the guy asked me if I had a toliet above us. He then asked me if could pull my own toliet or he would charge me. ** The person that did it right. **The person that did it right found my cleanout, and dug down too it 2) Toliet left uninstalled - He then said he would pull the toliet but I would have to put it back. He literally left me high and dry! No toliet, hoping I would call him back for the much larger service he lied about me needing! How unprofessional! ** The person that did it right reinstalled my toliet for free. 3) Kitchen Snake for Sewer Line - The crew brought in there kitchen snake to clear my sewer line, my SEWER LINE! He was able to poke a hole in the plug so the line flushed. **The person that did it right brought a snake wider than a half dollar and cleared my entire line. 4)False Broken Line - The crew then opened my line and had me flush water through it. With a flashlight they claimed that the water would just fall off out of the pipe into the ground. I was informed that their service ended here and that I needed to have my yard excavated and new pipe installed $5500. He could have it done first thing in the morning. Had I said yes, my yard/landscaping would have been ripped up and I would be out $$$$. ** The person that did it right brought his snake came and showed me that my lines were still connected and that I just need to have them ground clean. The water flowing out in to the ground was really water flowing from a small pipe to a large pipe. I have video of this. 5) Lies - The crew told me that my sewer line settled with my house and this caused it to be break. They told me this ALWAYS happens. I have never seen anyone in my neighborhood have work done. 6) Hard Selling - All the next day the guy was hounding me to make a deal while I was having my 2nd opinion done. He told me he could camera my line too and that he is cheaper etc. If they had the capability to do this, why not do it right first and save us all $$$$, time, and heartache! 7) No refund- I asked for my money back since he didnt clear the line properly. Rather than explaining that he made a mistake. I heard nothing. He stole my money, tried to charge me $5500, left my toliet disconnected and then didnt have the decency to talk to me or admit the job was not done. Is this how you run a business? The person that did it right charged me minimally for a couple hours of work. The person who did the work was a true plumber! . My new plumber even admitted he would drive by Windy City on 173 and think about working for them, but he never will again after he saw the work and level of dishonesty they allow. Show some craftsmanship! I even made a promise that if Windy City would refund me! I would give half to my plumber in the name of the trade! But I have heard nothing. $300 for a peahole drilling, leaving me with a mess. I hope this review at least saves somone else's time and money! read more

What started out as a small job of changing out 2 faucets and fixing a clog turned out to be a bigger job. Thankfully Shanon was great. He was honest about what needed to be done and the day of service he showed up promptly with another employee and they got the work done in 2 hours (an hour less than every other place quoted). The work was clean and the guys were very thorough. read more

Our water softener had problems and rust was staining our plumbing fixtures. Larry fixed the system and went above and beyond. He cleaned up all the rust stains in the bathrooms - the shower, bathtub, sinks. He was so helpful and saved me a lot of work. Call Windy City Rooter if you have plumbing issues. read more

I was tired of water coming through the walls and drain in my basement. I called a number of plumbers for estimates. While the estimates were all similar, this company stood out to me. Max came to estimate an overhead sewer for me. He explained the process with the heart of a teacher. I knew very little of the plumbing world, but Max took his time to explain what an overhead sewer would entail. In addition, he looked at my open walls (the basement flooded the day before Thanksgiving). He explained the need for a drain tile system with a sump pump. (I did know that I would eventually have to have that done.) I accepted his estimate. A few weeks later Cort and his crew came to work on the drain tile system and the overhead sewer. I was not prepared for how big and dirty this job was, yet every day these men worked and cleaned up after themselves. Their kindness was overwhelming to me. Cort explained the day's work to me when I got home, or he called me when my time home did not match their end of the day. James also came with a few guys to work on the new pipes, connections, and so on. This is a great company! I highly recommend them for those who need any kind of plumbing work. They are also general contractors who will be remodeling (bathroom had to be moved in the process) and repairing water damaged floors and walls. I look forward to the next part of this process! Thank you, Windy City Rooter!! Update: Hal did an outstanding job completing the basement and bathroom. He is an outstanding craftsman! James and Justin completed the installation of the water pipes and toilet to finish the bathroom. I highly recommend this company. The workmanship is high quality and affordable! read more

Worst company! 1 star is to much!!! They dropped a slab of concrete and a brick wall for my patio! Max's son denied it and only after his crew turned there heads and laughed, he admitted he damaged my wall AND ripped out the electric!! He said he denied it because his dad would be mad. Max's son said he would pay to fix it. After almost a year of blowing me off. I got a hold of Max. Max said he would come take a look at it and work something out. Max is a lier!! He never came and kept blowing me off. The wall cost $8,500.00 and I still have to replace the concrete! HEY MAX!? You drained my wallet!! You lied to me, you! cheated me! And without making restitution, you stole from me. read more

Amazing customer service! They were very professional. Showed up early. Diagnosed issue with my jacuzzi tube in 15 minutes. And didn't charge outrageous fee. I will definitely use them again. Couldn't be more pleased. read more

This was a long time ago, so I don't feel the need to elaborate much more. I do want to clarify however, since I was accused is sneaking out, which wasn't the case and attempts to discredit my review. As I mentioned, they made me late for my appointment because they arrived significantly late! I told them as they were inspecting , and before they were packed up that I would need to rush out as soon as possible, and at the time they seemed to understand this and agreed. Many, and at that time, most service providers I was working with either settled up by mail or phone. Given that I had spoken to them in advance, I think it's very unfair to characterize my leaving quickly as sneaking out! If this is what the office manager who called me thought, that might explain why she was so rude and nasty to me. This experience would have been significantly less painful without her contribution. I also want to add that I took her call the moment I arrived back from my appointment. I didn't avoid her, and I paid in full even though I was no better off than when I had started. Much worse, in fact, for having a very unsettling experience. I feel it's necessary to add these details because the owner is so vigorously trying to discredit me. read more