Dropped off a Samsung tablet on a Friday afternoon with the promise I would have it back by Sunday with a text notification that it was completed. Sunday comes and goes with no notification. I start calling on Monday and either get "Alex? He be back in 30 minutes." "Alex? He not here. Call tomorrow." Or no one picks up the phone at all. By the following Wednesday, fed up with obvious BS and lack of communication, I finally get in touch with one of the two women who work in this wireless repair shop/bodega/botanica/illegal call center and she tells me, "Alex? he be back in trenta (30) minutes." I arrive then. No one (pretended to) speak English and then proceeded to correct my Spanish, rather than answer me. "Alex no here. Ju come back manana." She told me. I said, "Reparar or no reparar, da me" (repaired or not repaired, give me my tablet back) They took their sweet time and finally found it exactly where Alex had left it when I dropped it off fiove days ago. I got it back and left. What a sh*thole, full of sh*tty people. And God only knows what's going on in the back of this place, but I bet it's not legal. Go somewhere, anywhere, else. read more

Long story short I dropped off a phone to be repaired. They said it'd be done in one day two days later I called to see if it was finished. I was hung up on two times the third time. I couldn't understand what they were saying, but their hours stated that they were open until 10 PM. I'm sitting in the parking lot at 6:54 PM and they're closed on a Saturday even though they state they're open until 10. The store needs to change their hours online. read more

Had two phones with cracked screens, Alex was phenomenal repairing both in a timely manner. I dropped them off, ran some errands came back. Friendly staff. Explained what he planned to do. His shop is inside a convenience mart-type store in a strip mall. read more

I brought my phone to Alex's, hoping that he would be able to fix it ,instead of having to get a new one, because the battery had swelled and popped open the side of the case. He had to order the correct battery, which took 2 days. I was originally told the repair would take about a half an hour, which turned out to be over an hour, but all in all I'm very pleased! The cost of the battery and installation was a fraction of what a new phone would have cost read more

I went their about half a year ago to get my screen replaced. A couple months later my screen started to peel off. I never had this happen the many years I had this phone, until I brought it to Alex's wireless read more

Alex told us he would have the iPhone ready by 3 pm and later called close to that time to find out left for the day? Without any notification never contacted us to let us know, so we went back to obtain it and brought it to another place that at least follows through with what they agree to do. read more

Great service, they fixed my phone within 40 minutes :) and I bought an otter box. Personalized service, friendly and professional.

I went to Alex really upset! He made me feel better he fixed my phone...I went home feeling so much better.Alex is the man! Tammy jo read more

j Alex's did an amazing job fixing our iPhone 8 - he replaced screen and made adjustments that brought it back to life. Nobody who saw it before thought it was possible. Above and beyond to get it fixed- kept at it until it fired backup. read more

He broke my phone and charged me 50 dollars. Didn't show me it worked because it did not. Cheat!!!! Sloppy shoddy very poor workmanship. I am still hurting from this bum. read more

I have dealt with this company several times in the past. They are friendly and helpful. My problem with them Is their like of organization. I have been caught up in their chaotic system several times...As a very busy person this is extremely annoying. Needless to say I do not go there any more. I DO NOT HAVE THE TIME! They need help! read more

Took my mom's Iphone to Alex. Thought it had bit the dust. He assured me all he needed to do was fix the cracked screen and it would fix everything that was wrong with it. He said if it doesn't you can use the $70 toward purchase of a new phone. He was right! It did!!! He also replaced the battery which was a huge improvement for the phone as well. Thought we were going To have to spend hundreds of dollars on a new phone- ATT store only had IPhone 13's starting at $899. We ended up with her original phone working as good as new for a total of $95. It only took 30 minutes. What a lifesaver this place/Alex is!!! read more

Went to Alex to get a battery replaced on my iPhone 6s. Alex was great. Replaced the battery with a smile. 10 minutes i was out of the store. Problem is i was asked to pay cash and was not given a receipt. I was in shock. This didn't feel right. About a week later, my iPhone started to crack at the seams. All of a sudden the battery swelled to the size of a lemon destroying the entire iPhone as it grew. I couldn't believe it. The iPhone was totally destroyed. I couldn't claim that it was their fault. No receipt and the warranty was voided when he opened the iPhone to remove the battery. My iPhone was only a year old. I am lucky it didn't explode or catch fire. My dealer told me that people have come in with problems because of Alex's repairs. DO NOT GO TO THIS PLACE! Go to a certified technician. read more

This place is a rip off. They take pieces from your phone and put them into other phones they're working on. They're never finished when they say they will be and your phone never works the same. DO NOT HAVE YOUR PHONE FIXED HERE!! U. S. Cellular has stopped recommending this business!! Alex told my son that he would email a receipt to him, but still hasn't done that. He took his phone in to have the screen repaired, he had to wait 24 hours to get it back because the glue wasn't done drying. 6 hours after getting his phone back the screen cracked while he was texting. He took it back to Alex and was told that he voided the warranty, but my son was never told about a warranty and he never signed anything. While they were "fixing" his phone they somehow uninstalled all of his music. The phone now hardly works at all. read more

I dropped my phone off at Alex's to get a new battery. Over the course of 5 weeks I returned every week to pick up my phone and it was never fixed. Each time I came in I waited at least a half an hour or longer while they serviced other people that walked in after me. Then I was told that my phone was complicated and they would need to transfer my pictures to a disc. I went to Walmart and bought a disc and took it back there. I returned there two more times and still my photos were not on the disc. The phone still was not ready. They did tell me they figured out the battery problem and put a new one in at the price of three times more of what the battery should have cost. I told them go ahead and take the battery out just transfer the pictures and I'll be happy I don't need the phone. Again I return to the shop and the technician started to tell me how long he had worked on my phone. But again it was not ready. At this point I just wanted to get my phone and leave. I told them I would be back the next day to get my phone. When I returned they hand me my phone in a bag, the battery out of it, nothing fixed and nothing transferred. This is the worst service I have ever experienced in my life and the most unprofessionalism I can ever claim I've been witness to. They need to get some organizational skills and somebody needs to show them how to operate a business and be a "people person" because they are not. I wasted 5 weeks trying to get my phone fixed and nothing has been done still. Thanks but no thanks Alex. read more

Alex's wireless - Terrible and unprofessional service. I dropped my phone off to get battery fixed. I returned 5 different times to retrieve my phone. Nothing - Mobile Phones Near Me - Shallotte, North Carolina

I had just as great of an experience at Alex myself but he soaked me for 186 bucks for a screen repair on a galaxy 7. I would have never paid that much for my phone to be repaired . Not sure why it was this much when it was posted that iPhone screen repair is 50 bucks. Told me for days my phone would be ready tomorrow ..five days later I was getting the phone back fixed or not. DO NOT USE THEM... read more

I dropped my phone on a Friday afternoon and my screen completely shattered. I raced over to Alex's from Southport because I knew he would be able to replace the screen. About two hours and $75 later, I was good to go and very grateful. We've used him a few times for various family members shattering screens over the past few years and always been extremely satisfied. Thank you!! read more

After pricing around to replace the screen on my iPhone 6S, Alex's had the best price. I dropped my iPhone off in the morning and picked it up a few hours later. Alex was very personable and friendly. While I waited for Alex to finish the fix, my wife and son to look around the rest of the shop. It reminded me of an authentic New York City bodega. I'm very happy with the service and price! Thanks Alex!! read more

Work was fast efficient & Freindly Answered all my questions. Was concerned about phone having to be out of my sight. Alex did right-in front of me. read more

This is the only place I take my phone for repairs. Reasonable prices and friendly staff.