Dr. Launder is perfect…read more Do you worry that your doctor won't listen to you? Be thorough? Take time with you? Do you spend hours trying to research reviews to avoid all of those common issues? If so - then you are me, and I don't blame you because your health is important, and who the H E double hockey sticks wants to pay for some jerk to hardly listen to you or blow you off? Dr. Launder listens. Really really listens and takes time. She takes notes and tends to remember everything without looking back at them. She gets to know you and she continues to know you. You are not a number. An added bonus is that her nurse is precious. She has the same remarkable qualities and they both make you feel comfortable and cared for. I would recommend her as a primary physician above anyone in Port Richey. Trust me, I've been around different doctor's offices. The only downfall is there seems to be no patience when you are low on cash, which I've gathered to be a Morton Plant policy. As someone who took a while to pay a bill back, Morton no longer allows me to see ANY of their doctors. Really nice huh? 5 stars for Dr. Launder 0 for Morton Plant Mease Billing Dept

I found this Physician to be very compassionate with me as a new patient. She spent time reviewing…read moremy family history (parents and grandparents). We set up a plan of care for my complains and annual physical. I feel so fortunate to have found this Physician. Marsha G.

BONE DEATH, JOB LOSS & DISABILITY - My Experience with Dr. Richard Cain…read more I wish I could give zero stars. My experience with Dr. Richard Cain at BayCare Orthopedic Institute has left me permanently disabled and struggling to take care of my family. I first saw him in March 2025 with an MRI showing a subchondral insufficiency fracture in my left knee. He put me on 6 weeks of non-weight bearing, then told me to walk again with an offloader brace that didn't help at all. Despite my severe pain and repeated requests for updated imaging, he refused and instead pushed ahead with surgery. On May 5, 2025, he performed a subchondroplasty using an MRI that was already nearly 3 months old. After surgery, my pain only got worse. At follow-up visits in May and July, I begged him for help and asked again for another MRI. He brushed me off, saying, "Sometimes you'll still have pain after surgery," and offered no pain management. By July, I was in so much pain that I booked an emergency appointment. Only then did he finally order an MRI -- and even admitted he had never reviewed a post-op subchondroplasty MRI before. That MRI (July 24, 2025) showed the fracture had grown larger and now there was bone necrosis (bone death). At my August 1 visit, he promised to call me personally after consulting a colleague but never did. I had to chase him down through the patient portal just to get a referral a week later. Because of Dr. Cain's negligence, I've been wheelchair-bound for months, unable to properly care for my 3-year-old toddler, and at serious risk of losing my job as I've exhausted FMLA benefits, and my job has let me know they will let me go if I need more time off for additional surgeries and recovery. My condition has progressed to bone death, and I feel completely abandoned as his patient. I went to Dr. Cain expecting for my condition to improve, and instead, it drastically declined. I strongly believe Dr. Cain should not be allowed to operate on anyone else, and I definitely cannot recommend him for any and all orthopedic needs, especially with anything to do with knee issues. I write this as I sit from my wheelchair, and I used to be a very active person. Do what you will this review, but please reconsider and stay away from this orthopedic practice, especially Dr. Cain.

I love that this is a smaller office. I hardly ever have to wait when I come in and generally there…read moreis only one other person. The staff is all extremely nice and helpful. Waiting for Dr. Cooper doesn't take long either. I get really impatient with the offices that have appointments but then you wait around for a hour to just get to a room. Not here. Each visit is quick, to the point and informational but he also makes sure I understand everything before leaving.

Shameful group of doctors! I was assigned this doctors office, Dr. Peterson's office at immediate…read morecare, and I had a detached retina and attempted to get an appointment for a referral which is required by my insurance with a very dangerous situation. Their office told me they cannot get me in for nine months!! That's right nine months. The receptionist was absolutely rude And gave zero advice and frankly I believe it's because my insurance company is Humana and they probably don't pay as well as some of the other insurance companies. This group should be ashamed of themselves as my eyesight is extremely important to me, and this group refused to get me in or even do a Teladoc appointment to give me a referral to a retinal specialist, shame on them!!! Selfish, greedy and unresponsive, and I have reported them to Humana!

Dr Laura Shea was interested, caring, & thorough! Attended to needs of meds and lab work. Better…read morethan two Pryor MDs. The office was clean & sterile. The staff was courteous

My elderly aunt spends the winter in Florida, and did not tolerate the two day drive very well…read more Within 10 days of arriving here she could barely walk. We tried going to two local emergency rooms only to find that both of them were packed full. So we decided to come to Lifeguard Urgent Care. We are so grateful that we did! We scheduled an appointment, and were able to complete the registration paperwork online. The staff were very caring, professional, and polite. We saw an amazing nurse practitioner named Brittany. She thoroughly examined my aunt, and prescribed some medication. I am a registered nurse, and I was most impressed! I'd highly recommend this urgent care!!

The saga continues. So today, I open the mail and find a "final statement." I have not only…read moreremitted payment, but also have the receipt. Just to be doubly sure, I checked my bank statement, and the transaction cleared. So this final notice, and continued assault on my time is less than appreciated. I need someone from billing to contact me, and for this issue to be resolved. The care I received was abysmal. The diagnosis, inaccurate. And now, I am going back and forth over a bill that I already paid. No one answers the billing number, and when you call the direct line all you get are people saying "I can't help with that, let me get you to billing." What a sham.

I started seeing him today and quite impressed with his patient care. Plus he didn't hurt me like…read morethe other 2 did. The staff were easy and please tohelp

If I could give no stars, I would!!! I made an appointment…read moreas a new patient, arrived 15 minutes early, as requested, and after waiting for an hour 15 minutes past my appointment time I left explaining to the front desk staff that I couldn't wait any longer. I don't appreciate my time not being respected, as Dr expect theirs to be respected. Also, as I waited, I heard every word of the conversation the Dr had with the patient in the room next to mine. The walls are paper thin and the Dr talks very loud. I learned that the patient in the next room didn't have an appointment but the Dr "squeezed" her into his schedule. I'm glad he felt he could do that but clearly at my expense!!! After the patient left, the Dr did his dictation for her chart in the hall for all to hear and then talked about the patient with his nurse for all to hear. I value my privacy and wouldn't go back even if the staff called to reschedule, which they did no so. If this Dr values his patients, you would think the front desk staff would have called me trying to reschedule my appointment. I would not recommend this office to anyone!