I would like to begin with how nice the eye doctor, Dr. Hauber, was to me and my husband. The doctor however was the only polite, professional personnel we encountered. The front desk woman was not altogether rude, but she was curt. The women that did the preliminary assessments were rude. The woman that did my preliminary assessment initiated our encounter with a snarky comment about my shoes. The woman that did my husband's assessment gave him the impression that he was interrupting something that she would have rather been doing. All of the office personnel made us feel unimportant and bothersome. The eye doctor gave us our lens prescriptions and we thought we would be taken over to look at and try on frames. I had to ask if anyone could help us with frames since they are locked behind glass and was told "she is talking to the doctor right now. she'll be with you when she is finished". I assumed they were discussing me and my husbands exams and then our shopping for frames. When the woman came out, several minutes later, with an attitude of being inconvenienced. She abruptly asked which one pair of frames I wanted to try on. I asked if frames could be ordered in different colors and the woman said "no" while jangling her keys at me. I got to try one pair. She was resistant to assist me and my husband in finding flattering, well fitting, complimentary frames. My husband tried on two pair of frames and he made a comment about having to sanitize ALL the frames that had been touched by us and she made an unpleasant sound. We were not shown to a mirror to see what the frames looked like. I inquired about frame measurements because by that time it was clear we were not going to get the treatment we were looking for and had decided to go somewhere else. The woman proceeded to fumble with the measurement instrument, leading me to question her competence. I received measurements without explanation. My husband and I left at that time. The next day I informed Superior Vision, our vision insurance carrier, to let them know we had received dis-satisfactory service. I told the insurance company about our experience so that Superior Vision would not recommend Suncoast Eye Center as a quality provider of services. I want nothing from this feedback other than to let the personnel at this provider know of their inferior customer service skills and that the manner in which they conduct themselves will eventually hinder their business. I do want to emphasize that the eye doctor himself, Dr. Huaber, was everything his office were not. I had seen Dr. Hauber at his prior office and that is why I chose Suncoast Eye Center. We were taken aback. My husband and I will find a new vision provider for our next appointment and an outside vendor for our frames this time. read more