Was out of town and had an emergency- needed to get my prescription ASAP! These ladies were so…read morehelpful and I just popped right in to grab them. Don't bother going to the other shops for your eyewear needs, these guys are the best. I can't thank you all enough! So prominent with answering the phone and shop was so clean :) Michelle and Lily you are life SAVERS!

so whoever the lady is that talks on the phone, yes she is very rude. I'm not the first one to say…read morethis about her. Your office charged me $40 for a paramedic needed a glasses for my two-year-old that yes my insurance did cover when I tried asking the lady to call and ask my insurance about it and talk to them like my insurance told me to do she straight up" nope I'm not calling anybody. I talked to Medicaid on a day-to-day basis and that I'm not gonna sit on the phone for two hours" so in my opinion, that is extremely unprofessional and I feel you as the owner of the should probably hire some new people because I'm literally not the first one to say this about your workers and then she made fun of you're on Medicaid like what is that supposed to mean and then she said something about I was trying to get free glasses out of them no actually I'm not. I am a struggling that spent her last $40 on a pair of glasses when I should've got them for free through my my two year-old daughter. So not only do you have bullies working for you but you have literal jerks working for you and this has been reported not only to my insurance and also the phone call has been sent over to my lawyer because what do you mean? Of course you're on Medicaid and yes I did pop off when she said that, yes I did use spell language. Yes, I did start shooting and hollering. Yes, I did not let her finish. My phone call was to simply say that I felt scammed and that my insurance said for y'all to call them and then she copped a whole attitude and started getting rude and then said that about Medicaid so I started popping off. I'm not gonna sit here and say that I didn't. I did pop off because who are you to make fun of anybody congratulations that you're able to pay for your insurance. I'm so sorry that I can't pay for my insurance and that I get a little bit of freaking help. Y'all sit here and listen to Christian music, but treat your like crap. Very typical for a Christian person

The care provided by Dr. McMurdo and her staff has been excellent. Exams are very thorough, glasses…read moreand contact lenses are provided in a timely manner with no issues.

After my eye exam, the new glasses I ordered didn't give me the vision I was hoping for. They made…read moreanother appointment and corrected my problem.

Not good. I've been wearing glasses or contacts for more…read morethan 30 years. I experienced here was less than desirable. The doctor was very cold and almost argued with me about wanting contacts with progressive vision. He was adamant that I wouldn't be able to see right but I've been wearing progressive contacts for 15 years. He was very quick to put drops in my eyes without telling me what they were except to say that he could see my eyes better. Had I known and he was dilating my eyes I would've protested. You can't determine if a prescription possibility works if your eyes are dilated. He handed me to context in the dark exam room, said put them on and I'll be back in five minutes. It was extremely awkward, putting them on without proper lighting and a mirror that was at a decent level. He didn't come back for almost 20 minutes when I finally moseyed into the hallway and asked where he was, he was caught up on his computer on another case. He walked in almost upset that I disrupted him. Told me to go home, wearing them and to give them my glasses so that they could send them out with the new prescription. So I left with contacts in my eyes, I couldn't see, I didn't know if the prescription would work properly and I had to give up my glasses which I did willingly. Needless to say, I came home hunting for my readers after realizing I can't see worth a darn with these contacts in. I called the next morning to tell them the prescription was not appropriate for my vision and then I wanted my glasses back. She informed me that she already sent them out with the new prescription. How do you order a new prescription without knowing if it's the right prescription or not? I need to wait several days for my glasses to come back. I wrote/vented on Facebook on a public group. Before picking up my glasses when they came in a lady from the office called me wanting to talk about my post line by line. I told her that was inappropriate to come at me about a public post. After $500 later I picked up my glasses. And I was right they are not the correct prescription for my vision. Now I'm stuck going to a different eye doctor and paying out-of-pocket for my exam since I used my insurance with Springhill eye. I'll also have to come out of pocket for my glasses and contacts. I forgot to mention that when he sent me home with the context in my eyes, he never sent me home with the contact lens case or contact lens solution or anything. I'm not used to that as every eye doctor I've ever been to sets you up for success by providing those things. If I could save someone from going to this facility, I hope this posted that. They are a family run facility and said they've been in business for a very long time, but I don't see how given the customer service I received.

In the past I had received great service. Today I went to pick up new glasses since I had fallen…read moreand broken my original pair. Since then I have been lied to by not one, but two sales reps and then the manager called and defended the reps and refused to listen the customer. Again, they used to be the best in town. No longer. They will call you a liar and humiliate you. AFTER THEY HAVE YOU DRIVE NEARLY AN HOUR since they didn't disclose full information UP FRONT truthfully. I do not recommend this establishment. They will lie to you and inconvenience you without blinking. Including the manager. Clarifying: Dr Jung is a very good physician. Buy your glasses somewhere else.

The doctor was very pleasant, and diagnosed an eye disease that my teenage daughter has. Highly…read morerecommend.

The Dr here is a straight up liar. He told me the drops he was putting in my eyes would not effect…read moremy vision. I told him I didn't want to get them he told me that I would not need someone to drive me home he promised me I would have 2020 vision when I left also a lie. I can't stand a liar.

Misdiagnosed me twice, MISSED CRITICAL DISEASE!!!…read more DO NOT GO HERE!!! They Misdiagnosed my eye exam and gave me the wrong prescriptions twice! They completely missed the disease I had which was the reason my vision was blurry. I could have suffered permanent vision damage had I listened to them and not gone somewhere else. They were not apologetic at all, refused to admit any fault, and became extremely defensive claiming that I was being rude at their office when I politely explained my situation and that I wanted my money back. I came here when I noticed my vision was getting blurry. I did a full eye exam with the doctor and he said I had a slight stigma then prescribed me glasses. The prescription was wrong on both eyes. Came back a second time, prescription was still wrong on my dominant left eye. I finely went to Walmart where there the ophthalmologist there correctly diagnosed me with Keratoconus, and gave the right prescription for my glasses (Which in the end I barely need since the issue is Keratoconus). When I came back to tell them my diagnoses and ask for my money back the receptionist eventually said "We will speak to the doctor then let you know" then promptly dismissed me, by turning her attention elsewhere. When I eventually spoke to a supervisor over the phone, she told me; and I quote "I spoke to the doctor and he disagrees with the diagnosis that you have Keratoconus." Well guess what, thanks to the ophthalmologist that I saw at Walmart, I went to a specialist who did indeed confirm I have Keratoconus. Keratoconus is a progressive disease without a cure outside of Corneal Transplant. Thanks to this ophthalmologist I am now getting the treatment called corneal collagen cross-linking to stop further degeneration of my eyes. Something I would have completely missed and my eyes would have progressively gotten worst had I listened to this place. It's ridiculous that Walmart of all places had a better ophthalmologist then the "Hernando Eye Institute" but I can't stress this enough. Please DO NOT GO HERE! Not if you value your sight!

Was seen yesterday. Very clean and nice office, friendly staff, and thorough doctor. I would…read morerecommend going here is you need to be seen by an ophthalmologist.

My husband and I decided to go to Visionworks for our glasses again because the last time we were…read morethere three years ago they had a huge inventory of glasses that were reasonably priced to choose from. I called to make an appointment and was told that to pick out glasses no appointment was necessary. I was also asked if we had our prescriptions for our glasses which we did. So we headed right down. There were two people being waited on in front of us when we walked in. We were greeted and told we could browse the eyeglasses while we were waiting our turn to get fitted for glasses. After a few minutes both of us had decided on the frames we wanted. We were called over to the desk by Jasmine. I went first since my prescription isn't as complicated as my husband's. In about ten minutes Jasmine reviewed my prescription, looked up my insurance benefits and discounts, fitted me for my bifocals and took my payment after my insurance benefits. Then she worked on my husband's trifocals. Again in ten minutes she was finished. Jasmine had great customer service. She was also very knowledgeable about the glasses and our insurance. She told us that we would receive an email when we could come back and pick up our glasses. We both received an email in approximately two weeks that our glasses were ready for pickup. We went back and the final fitting of our glasses took less than five minutes. We are extremely happy with their customer service and their products. We will definitely go back next time we need new glasses!

Was told the glasses would take three weeks to arrive because of my prescription, though I've never…read morehad to wait more than two weeks and I've had the same condition since I was a child. Three weeks came and went and nothing happened. I called and one person told me it would be another couple of weeks while another said a couple of days. Well, it wasn't a couple of days. Another week went by and still nothing. I called again and was told a manager would call me back. That did not happen. I called once again and was told I would have to wait nearly another week for them. That is nearly five weeks! I cancelled my order. Stay far away from this place!

Very unprofessional. Went today for an eye exam…read more The tech ( Carrie) was very rude. When she was asking me to read the Eye Letter Chart.. She told me to "Hurry Up" I would NOT recommend This office.

beyond unprofessional!!!!! would never go back or refer anyone ! the woman at the front desk said…read morehow they don't even have a manager to complain to! and the doctor while doing the exam on my son talked shit about me! reminder my son is 9 bad service and bad glasses nothing there I would of paid for

Really happy with my appointment today. Easy, friendly check-in process. Dr. Beiler was…read moreprofessional and thorough with his exam. And I really enjoyed working with Maria for the fitting and ordering. I was happy with the selection, I found a great pair for under $70 and they even fixed a pair of my glasses from a different provider! The only person that was a little odd was a young gentleman there who brought me back for the air puff test, he definitely did not want to be at work and kept telling me how over it he was. It was 9:15am lol. This place also seems to get busy pretty fast, I would recommend it early appointment if you want to be in an out.

Buyer beware! Lousy glasses at a high price. Service was just as bad…read more I got a nice call from Mohamed (district manager). He wanted to make things right for our inconvenience and ask me to return to the store and said the manger would give us free glasses. We returned and the manager told me Mohamed does not know what he is talking about and told me not to come back. Very arrogant and rude