Avoid this place like the plague. They way overbook, so you will sit there 20 minutes past your appointment time waiting. There is only one doctor and he's the one that owns the place. He looks to be about 90 years old and has the personality of a doorknob. He doesn't like to talk much. He just kind of grunts. The first eye exam I had, I waited 1.5 weeks for my glasses. If they have an "in-house" lab, why did it take so long? I went in to pick up the glasses and couldn't see squat when the snippy woman with the stringy reddish brown hair sat down with me. Everything was so blurry, I literally could not see anything. She kept repeating over and over how progressive lenses work and that you have to tilt your head back to see out of the bottom portion of the lenses. I kept telling her I was aware of that, but I would get neck strain cocking my head back trying to see out of the glasses and even then I couldn't see anything with them. She got pissed off because I told her to stop repeating that. I've had dozens of pairs of progressive lens glasses and never had to make sure I was holding my head in any particular way to see out of them. I wore them for about 35 years or more and worked in front of a computer screen all day every day. I took the glasses and tried wearing them for four days straight thinking maybe I needed to get used to them. I had to blow up the font size on my laptop and phone in order to read anything and all I got was eye strain. I finally gave up and called them for a prescription check. I had to go back in for the third time and I am disabled, so that's not exactly easy for me. She checked the glasses against the prescription and said it was correct. I then had to schedule a second appointment for an eye exam the following week, so that made a third trip down there. I got my eyes examined again and the alleged doctor seemed quite befuddled by why my prescription didn't work and changed it, but actually suggested I use my cheap readers that I can see out of and just get a prescription for distance. Why would I want to do that? Anyway, he revised the prescription... or something. Another 1.5 weeks passed and I went to pick up the second pair of glasses. This time, the page that same horrible woman gave me to read was less blurry, but still not clear at all. It really shouldn't be this hard folks. Again, she started with her "you have to hold your head back to read with progressives" speech. Again, I told her I was aware of that, but it had never been necessary for me to do that before. She started to get hot again and told me "Well, you've never had progressives then." WHAT? I told her that I had them dozens of times. She disagreed with me and started really getting irritated. I'm getting hot myself at this point because these people are wasting my time and she is insisting it's my fault I can't see out of their crappy glasses. At that point, she stood up, gathered all her papers, including a copy of my new worthless prescription and stormed off back toward the cash register, saying "alright then." 'Alright then, what?" I replied. She acted like that was it. Take it or leave it. I don't know if she's the owner's granddaughter or what, but she acts like she owns the place. I told her on my way out I was going to try and wear the glasses to see if things got better, but if they didn't, I would ask for a refund, no matter what I had signed. I also suggested she check the pathetic online reviews of her store and notice that many negative reviews called HER out in particular for being a nasty piece of work. She doesn't want to hear anything that disagrees with her stock speech. I wish I had checked the reviews before I ventured in there. So I put the glasses on to drive home to see if distance was any better than reading. I could almost see better without the glasses. Not even kidding. What position should I hold my head in for distance, I wonder? Bottom line: I will try and wear these blurry glasses for a few days, but I won't even bother trying to return them and having a third eye exam. I want no parts of going back down there again. I'll just wait until January when my annual Humana glasses allotment comes though again and go somewhere else where they know what they are doing. I will also be calling Humana to report this establishment. Hopefully, they'll get enough complaints to stop contracting with them. I am expecting the store to reply with some kind of "butter wouldn't melt in their mouth" reply where they did nothing wrong. Yeah, nothing wrong except fail to provide the product they are in business to provide and totally waste hours of my time. You have been warned! read more

Was out of town and had an emergency- needed to get my prescription ASAP! These ladies were so helpful and I just popped right in to grab them. Don't bother going to the other shops for your eyewear needs, these guys are the best. I can't thank you all enough! So prominent with answering the phone and shop was so clean :) Michelle and Lily you are life SAVERS! read more

so whoever the lady is that talks on the phone, yes she is very rude. I'm not the first one to say this about her. Your office charged me $40 for a paramedic needed a glasses for my two-year-old that yes my insurance did cover when I tried asking the lady to call and ask my insurance about it and talk to them like my insurance told me to do she straight up" nope I'm not calling anybody. I talked to Medicaid on a day-to-day basis and that I'm not gonna sit on the phone for two hours" so in my opinion, that is extremely unprofessional and I feel you as the owner of the should probably hire some new people because I'm literally not the first one to say this about your workers and then she made fun of you're on Medicaid like what is that supposed to mean and then she said something about I was trying to get free glasses out of them no actually I'm not. I am a struggling that spent her last $40 on a pair of glasses when I should've got them for free through my my two year-old daughter. So not only do you have bullies working for you but you have literal jerks working for you and this has been reported not only to my insurance and also the phone call has been sent over to my lawyer because what do you mean? Of course you're on Medicaid and yes I did pop off when she said that, yes I did use spell language. Yes, I did start shooting and hollering. Yes, I did not let her finish. My phone call was to simply say that I felt scammed and that my insurance said for y'all to call them and then she copped a whole attitude and started getting rude and then said that about Medicaid so I started popping off. I'm not gonna sit here and say that I didn't. I did pop off because who are you to make fun of anybody congratulations that you're able to pay for your insurance. I'm so sorry that I can't pay for my insurance and that I get a little bit of freaking help. Y'all sit here and listen to Christian music, but treat your like crap. Very typical for a Christian person read more

This place is a joke. The doctor gave me the wrong script because he was in a rush to eat his Subway sandwich. Left eye was off and the no trades or refunds on the frames policy is super shady they make you sign a waiver saying that frames can't be swapped when literally anyone else would do it. It's been 5 weeks and still didn't get the ugly glasses I got stuck with. Burned my insurance for the year and still wearing old scratched up glasses. Such a waste of money. I get it people in Brooksville aren't the smartest. They might have gotten medical degrees and doctorates but this is what it looks like when a doctor is a straight C student. Great job talk are terrible at this yours be better off flipping burgers. I have a feeling they'd mess that up too read more

I like that they are a Christian based business! They always play gospel music in their store & displays that are Christ-centered, i.e. simple little desk calendar on their front counter with "Bible verse of the day" on each page! You hear no foul language there - at least from the staff!! Very refreshing! Jmb read more

Took a pair of glasses back I purchased 25 days ago on 7/30. After initial eye exam the doctor said I didn't need new glasses but I wanted a backup pair so I purchased a new pair of glasses. The left lens with the new pair made objects looked fuzzy but kept and tried until today with the same results. The left lens on my old glasses I have was just fine. They had me look at some objects outside and they still looked fuzzy. Then I was told that one eye may be more dominant than the other. I said I didn't really care about that I just want to get these corrected. Was then told I was being rude. We then had a few words and I told them to keep their glasses and put them on the desk and told them they can keep them. Really, really crappy customer service. Don't need to be insulted. read more

I had an eye emergency and no one else in town would book me same day. This place recently opened right around the corner from me so I stopped in not really expecting much but I'm super impressed. Not only did they check out my hemorrhage issue immediately but he conducted a quick exam AND got me in a new pair of glasses SAME DAY. The counter girls are sweet and helpful and the Doc was assuring and swift. Really stellar service. Will bring my son here when he's ready for new specs too. read more

Brooksville Optical - Optometrists Near Me - Brooksville, Florida

I absolutely agree with the review given by "Rebecca K." the lady at the front desk is unprofessional and rude. I went to Brooksville Optical many years ago, so I returned. Oh my, what a difference,.... I called to get clarification on my prescription and the lady starts by telling me that this is the second time I've called her??? acting like I was an inconvenience to be asking questions. Sometimes, my problem is that I'm too nice, but there is no need to take advantage of nice people. I told her that my family will be gong somewhere else and she literally, scoffed and laughed?? Who does that??....if there is any doubt in my factual review, just call there and speak to her, and just start asking some simple standard questions and you will see. The owner can not be oblivious to her running off customers. UPdate: So,..I find out that the prescription that was given me was for eyeglasses and not contacts. I never asked for eye glasses, so why was I given a prescription for eye glasses. When I called for the sixth time, I finally figured out what the problem was. I was told that "I" should of been more descriptive when I asked for my prescription??? What?? and after 7 phone calls, you are telling me that the optical "professionals" couldn't figure out that maybe there was a real over sight and that's the reason I was calling. I order $300 worth of useless contacts from an on-line company (great experience) and provided the wrong prescription, because I was given the wrong prescription. The rude lady told , "that's was happens when you order from an on-line company" as if they screwed up??...I'm done with this place,..just thought I'd give an update to the incompetence. read more

Michelle is always so kind and helpful. She goes above and beyond to make sure you are completely satisfied with new glasses. I have recommended Brooksville Optical to several people! read more

Disgusted by the brunette front desk lady. I posted my review on Google. She treated us like garbage since August but the final straw was when she got mad at my legally blind seven year old son for bumping into something because she'd have to soil her precious hands cleaning it. Done with this place. Done with the eye rolls and condensation, you should be too. read more

If you can't see with your new glasses prepare to be mistreated by a complacent doctor and mean girls. If you're an older person who needs glasses, because of age or medical problems (Multiple Sclerosis), and you have trouble with your new prescription / glasses they will not listen to your concerns. The doctor doesn't know about MS eye problems and pretty much discounted all of my problems with my new glasses and prescription. He said they could tint them and adjust them and that was all that he offered. I asked for a pair to be made with my old prescription (which I see great with) and was refused. The girl out front was supposed to adjust them, but she got instantly pissed and treated me like dirt, and, like the doctor, wouldn't listen to me. I refuse to be treated like that ... especially when I spent $199 of my own money on new glasses. I wonder if they would treat their own mothers like that. It's funny how they always put the people with the fewest people skills out front dealing with the public. I'm tired of mean people in retail! I'm tired of medical people not doing their job. I cannot pay that much money for glasses that 1) I can't see with 2) make me nauseous 3) make me dizzier 4) create a fall hazard for myself! UPDATE: Come to find out they fraudulently charged me $199 for my glasses when Humana said my benefits cover 100%. Medicaid fraud! read more

The eye doctor I've been using for several years moved, so I decided to try Brooksville Optical, as they are close to my home. I have been wearing glasses for over 40 years, and have never received such a dissatisfactory exam! I wasn't even asked to read an entire eyechart, just three letters on the wall! I have had an astigmatism in both eyes since 4th grade, this doctor says I don't have any astigmatism, and he informed me that my reading section (I wear progressive lenses) was completely off, and that it would be 15 years before I'd need the strength lenses I've been wearing for a year now. No effort was made to gather health information about my family (horrible eye issues, including blindness from glaucoma, detached retinas, etc...) history, which I have always been asked, and feel is necessary for a true understandingof my issues. I could go on! The staff in front was unpleasant, and when I emailed my complaints to the owner, I was simply told that she'd (Michelle) forward my email to the doctor, as they use "Independent" doctors! No apology, no refund, ugh! Horrible experience, and now I have to pay for another exam! Would highly recommend using another facility!! read more