Always found their mechanics to be honest and experienced. Have spoken with them and have the…read moreright attitude to only recommend repairs that are actually needed.

Your porter royally screwed my car up by damaging my entire right side. I was with a subpar loaner…read morefor an entire month. I was asked to file the claim under my insurance and your dealership would pay my deductible. My insurance agent said ABSOLUTELY NOT. I should not have had to make a claim against my own insurance policy for a dealership's mistake. That's why they have business insurance. I asked them to buy my car and the used sales manager refused to offer me what I owed on my car. I owed 17k and was only offered 15k for a car that was now hamstrung by a CarFax incident that was not of my doing. My car was exceptionally clean and well maintained. I was out of work for three weeks because I couldn't use the loaner for Lyft work. I was supposed to be grateful that you repaired my vehicle and I was expected to be satisfied with a loaner that was a cheap imitation of my touring hybrid. There was zero offer of compensation for my loss of work. I was able to trade my car to another dealership for what I owed. They turned my car around and sold it in one day for 21.5k and received all the "grabs" that a dealership uses to help pad the price higher with "value added items". You could still have had me as a customer, but I'll never take another vehicle into service because of this. I still own another Honda and will take it elsewhere. I apologize to John Quillin and Chris for this review, because they did the best he could for me considering the circumstances. But everyone else involved, you did nothing to keep me as a customer.

BEWARE!!! Do not take your car there for service. They are dishonest and will lie about services…read morerequired and inflate issues, and costs. Tried to charge me $3100. Took to another mechanic and the issue was less than $500. They are liars and crooks.

It's never truer than when buying a car - Caveat Emptor!…read more The Sales Reps were nice enough and not pushy, but forget about them honoring any special discounts like, TrueCar. They acknowledged it in passing and then never looked at the print out I had showing the final price (including taxes, tag, title, dealer markup) with the TrueCar discount. The final price they showed me was $160 more. To add insult to injury, the windshield had a significant crack at the bottom in the dark area where it was hard to see and when I pointed it out, they told me MD inspection doesn't require windshields to be "completely sealed"! My son worked for Safelite for several years and he told me that is crap! In the end, the car was $690 more than I had in a pre-approved check, so naturally I was able to get the car for the money I had. It was almost laughable, the way the manager took the check from my hand, before it was even endorsed, and disappeared! I should have gotten a better deal, but, "needs must" as they say. We needed a second car right away. BTW it's a 2021 Chrysler Voyager with 77K+ miles and seems in good condition. But, we just got it so I'll report back after the 30 day warranty expires. Fingers-crossed!

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

My salesperson, Amer, was not "selling" me on the vehicle I came to see. I came to test drive it…read more He knew very little about the car without pressing buttons to show me. I had to ask questions. When getting into the vehicle the dashboard said "low fuel" he said: "yeah we should be fine". I pulled out of the dealership, made a u-turn as soon as possible to head south towards the mall. At the light of Leonardtown and Berry Rd on Route 5 (intersection) the car runs out of gas. I was in the middle lane. I was honked at, traffic was stopped, people going around me. It was a traumatic experience and he just called the dealership saying: "yeah I think we ran out of gas" his tone was almost as it was funny. He was extremely nonchalant about the situation saying "we'll both have stories to tell later ". I was uncomfortable. It took someone 20 minutes to bring gas to put in the tank. Amer tried justifying the incident by saying that he got the car with the most fuel in it, when they deliver the new cars they don't have gas in it. We were so close to the dealership I contemplated getting out and walking across the busy highway back to my vehicle. After his coworker put 38 miles worth of gas in the vehicle, I did my test drive quickly but on the way back the low fuel notification popped back on and I needed to get back to the dealership immediately because I was not willing to repeat the traumatic experience. Upon returning to the dealership, NO ONE, NOT ONE person came to apologize about running out of gas in the middle of the highway, NO ONE attempted to even gain my business since I was in the market for a new vehicle. My father ended up calling Amer because he gave me his business card, and he (Amer) joked about the experience while my dad explained that I was put at risk. My advice: if you want to buy a new car from this dealership, don't. Or bring your own gas. I took my business elsewhere.

The cost of many products has been rising significantly recently, including new vehicles, warranty,…read moreand even an oil change, which has nearly doubled, and let's not forget about breaks, or planned maintenance. The difference between most service departments is not how much they can take from a customer pocket or to reach a dollar amount target, but how one feels when the keys are handed back. I'm not here to name names or point fingers; sometimes it's just the script and the new Blueprint AI model, and if you can simply receive text messages, you're the greatest. Guess what? I'm here sitting and watching that channel in the waiting area with many others, anticipating the charge, so talking to me won't hurt. I've already driven 30 miles to get this done. While this does not define the entire business internally or your experience, many of them I believe work as sales agents, and given their substantial influence over consumers today especially those who must get back on the road, there is a narrow line between what is required and how much they can charge for each service visit. The unfortunate thing is failing to recognize that while you may earn a little more revenue, you will lose valuable consumers. This may not be your experience, and totally not poor customer service; however, as previously stated, they may be obliged to achieve quotas, and the customer becomes blurred between checking in and out. I feel that every customer should contact corporate to see if the part on their vehicle is covered by the manufacturer's warranty. Get documentation before dropping off your vehicle here? Maybe also demand to see how much the part cost, and two labor printed might not be the case. If they can charge you without your knowledge while you are texting in the waiting area or at home, if they can get away with it, they will? Even if that your vehicle broken part is covered, they will continue to find new reasons for you to incur added expenses. It appears that you must pay something before you may leave this location. Yes, this is a business, and the service mechanics' time is valuable. Unfortunately, it appears that these service departments no longer say, "Hey, it's covered, and we've just tightened that other bolt for you at no charge. See you next time." It seems, if you do not follow the service advice or authorize the added unnecessary charge via text, you may question, "Why did I come?" Oh! While I appreciate your many payment methods, I strongly advise against using your credit card because it may result in 3% processing fees. Hey, new business model! If that option does not work for you, you can seek a line of credit instead. They benefit greatly from the new payment arrangement. Although I still have the option to refrain, trust in this establishment has decreased. It may be more prudent to stop at one of those corner mechanic shops with no signage, even if they will still attempt to get as much as they can charge, albeit to a lower amount. In sum, customer loyalty and service can lead you to consider upgrading to a new vehicle or switching to a different model. We may not like the service change that is always increasing, but please be honest with customers, and perhaps some will return for that new Subaru. Remember that good service/honesty is the key to loyalty.

I purchased two new wheel hubs from this dealership a few weeks ago. Today my mechanic showed me…read morethat one of the hubs was missing a stud. He explained that these are normally pressed in, and could not be used as is.

I had such a great experience at Waldorf Toyota! This was by far the easiest car-buying process…read moreI've ever had -- and this is my fifth car. Amaya was absolutely amazing. She was friendly, knowledgeable, patient, and never once made us feel pressured or pushed into anything. She let us test drive multiple vehicles so we could make the best decision, and she answered every question we had. Jesus in finance was also incredible to work with. He made the financing process smooth, easy to understand, and stress-free. If you're looking for a nice, clean vehicle and a dealership that truly takes care of you, definitely visit Waldorf Toyota and ask for Amaya! Highly recommend!

5-star experience from start to finish! Amaya made the…read moreentire car-buying process easy and comfortable. She was friendly, not pushy at all, and gave us the space to explore, test drive multiple vehicles, and really figure out what worked best for our family. She was patient, welcoming, and even offered us water while we took our time. Once we decided on our car, everything moved quickly. I was even able to get a better rate through the dealership than my credit union. Jesus in finance was excellent--he explained everything clearly and made the signing process smooth and fast. From test drive to application, everything was efficient. We also met with Lovely, who went over additional services and warranty options that were a great fit for us. The entire process, including signing, took under an hour. If you're looking for a used vehicle, I highly recommend Waldorf Ford. Ask for Amaya and Jesus--you won't be disappointed!

I recently purchased a vehicle from this dealership and love my car but had a frustrating…read moreexperience with the finance department. I was initially offered a 9% interest rate despite having strong credit. When I refused it, I was told the rate could be lowered by adding approximately $5,000 in warranty packages (he called this "buying" down the rate). This brought the rate down to 6.4% but significantly increased the overall cost of my loan. I initially signed and left, but after reconsidering two days later, I requested the warranties be removed since the added cost outweighed the interest savings. Communication was inconsistent throughout the process. Most dealerships submit signed deals the next business day, but mine was not submitted. I didn't receive any updates until I followed up multiple times, and only after I asked to cancel the warranties did I receive a response. I was told this was due to the finance manager being sick; however, I would expect there to be processes in place to ensure deals are still submitted in a timely manner. I was then asked to sign new paperwork with a new higher rate, because the original deal had not been submitted and I no longer wanted the warranties. While I ultimately finalized the purchase at a different rate without the add-ons, the experience felt unnecessarily complicated and lacked transparency. The contract clearly states that warranties are optional, can be canceled at any time, and are not supposed to impact the APR, yet the financing process was presented as though the lower rate depended on keeping them. That said, I do want to highlight that Dwayne, the salesperson, was great to work with, very helpful and straightforward throughout the process. Fernando, the sales director, was also professional and supportive. I would recommend future buyers carefully review all financing terms, be cautious about add-ons being used to justify lower rates, and consider securing financing in advance before visiting the dealership.

One of the most unprofessional janky Hyundai dealerships around here. I drive by this one and go to…read moreBowie. EVERY time I come here it's one more reason why I shouldn't come back. One time I got my car towed here for them to check my starter that went bad. They were charging me entirely too much to replace something I knew I could get some place else. I came back 2 days later and do you know they left my hood up and it was not closed all of the way. My windows were cracked and guess what??? It rained on those days they didn't properly close my car up. I came to pick it up and complained. Didn't get a call or email back until 5 days after. The manager that called said "What did you want done?" LOL! Like are you kidding me? CLEAN MY CAR! Lol! I will NOT be back!!!!!! THE WORST HYUNDAI DEALERSHIP IN THE AREA!!!!!! Next, let's talk about the attitudes. NASTY and very dismissive! I'm getting upset thinking about it all over again. Lol!

I had a really solid experience with CarVault. From the moment I walked in, the team was…read morestraightforward and respectful--no pressure, no games. They actually took the time to answer my questions and made sure I understood everything instead of rushing me into a decision. What stood out most was how smooth the whole process felt. The car was exactly as described, clean, and in great condition. Pricing was fair too, which is rare these days. You can tell they care about their reputation and not just making a quick sale. Overall, I'd definitely recommend CarVault if you're looking for a reliable dealership that treats you right. I'd come back again without hesitation.

Group of liars that know nothing about the cars on the lot and does not honor their word. The…read moresalesmen are sloppy with their customer service and would rather be on their phone than provide me with proper facts on their cars.

Steve Luck was a pleasure to work with!!! He made the car buying process easy and stress free. He…read moreis professional and very knowledgeable of the brand. Be sure to tell him Mrs. G sent ya ;0)

This dealership has given me trouble with honoring warranties the customer service was not great…read morethey were very rude struggling to Honoring my warranty should not be an issue but they made it one

Always fast, friendly and easy service. I only bring my truck here. I love using the app to book my…read moreappointments. I also appreciate how communicative the Kia staff are when your car is in their service. The offer shuttle service within 10miles, which makes dropping your car off for service easy, they will even take to to a shopping center where you can eat and hang out while your car is being cared for. If you opted to stay and wait for your vehicle there is a large waiting area, with plenty of seats. Clean, not too noisy. Highly recommended this Kia location for your service needs.

Extremely dishonest pricing. While the sales guy I was communicating with was nice enough, the…read moredealership practices in terms of how they advertise borders on scam. They advertise every single rebate in the discounted price without telling you so -- meaning you'd need to be a military college student first responder to qualify for their advertised price. Second, they add the destination charge on top of MSRP -- when MSRP already includes destination charge! Ended up buying from Darcars Kia, who, while their price was more or less in line with Bayside, were extremely transparent up front with their pricing.

Well, I finally have a new car. Switched from Range Rover to Volkswagen and I know I made the…read moreright choice. I was convinced that I would only ever buy Range Rover until I realized that it was a money pit ($3,000 maintenance a year). My Husband has a Volkswagen Atlas and he never seemed to have any problems and his maintenance is very low so I thought I would consider a Volkswagen for myself. I also looked at the Volvo XC60 but decided on the Volkswagen Atlas Cross Sport. It absolutely has all the bells and whistles and the car rides so smooth that you can feel so relaxed that you might want to go to sleep. Did I mention that the car also has massaging seats that I have not turned on yet and will only use while parked or I would go to sleep. I absolutely love the car, the color of the car and the Ourisman Volkswagen of Waldorf Dealership where we purchased. The experience was great and no pressure (because I mean we went many times and no one pushed us into anything). We dealt with great Salesmen LJ, and Linwood, excellent and fair Manager's Anthony and Rodney and finally, our new best friend Dave in Finance. Dave and Anthony have the patience of a Saint and Linwood will get all of your questions answered quickly. We went to several Volkswagen Dealerships in the area but ultimately returned to Ourisman Volkswagen of Waldorf to purchase. We feel we got a very fair price and we love the car. So, if you are in the market for a car, Ourisman Volkswagen of Waldorf is where you should go--they are highly recommended!

After our deal at a different dealership fell through we called this dealership and spoke to…read moreTyrone. He was able to get my husband to agree and come in immediately to see the vehicle he wanted. We were treated like we were long time friends, never felt pressured and everything we wanted in the vehicle is what they had ready for us. If you know what you want and what your expectations on cost are don't hesitate to call Tyrone and let him know what you want. We were there about an hour and so happy.