If you ever come here, ask for Elaine. I had a great experience with her today. She and Shanice…read moremade me feel at home. I had some great conversations with them. I enjoyed myself, and they were a big help to me in purchasing my vehicle.

They need to stop scamming people. I already did a review of this business on YELP, but can't find…read moreit. I wouldn't recommend this business to family, friends or my worst enemy. Arrdaise Manning arrdaisemanning@yahoo.com

We have bought several cars from here over many years, the service on repairs and recalls has been…read morevery good. If we go to purchase a car, that is what we do. No trading in, sell the old car in a private sale or donate to charity. All dealers make the biggest profits on reselling your old car. Don't put yourself in the position to feel you are against the wall. All in all, don't go thinking this is the only place to buy a car. Don't like what you see, or don't like the dealing, leave, go somewhere else. Bottom line, this has been a good place to purchase cars.

Waldorf, Chrysler, Dodge, Jeep, Ram…read more I brought my Jeep Wrangler to this dealership because the transmission light came on, the vehicle was jerking, and it was unsafe to accelerate or reverse. The initial service representative told me it would be a three-day wait just to have the vehicle looked at. While trying to figure out a plan outside, a second staff member approached me. I explained that the vehicle would not reverse at all, making it impossible for me to even back out of their lot safely. I also mentioned an active recall on the vehicle. I was told that because they did not have a certified transmission technician on-site, they could not help me and that the recall repair wouldn't fix the issue anyway. Instead of offering to help arrange a tow or ensuring my safety, the staff member told me my best option was to drive the malfunctioning vehicle over 30 minutes away in heavy traffic to dealerships in Annapolis or Alexandria. When I reminded him that I could not even put the vehicle in reverse to leave, he asked if I could drive forward, told me to use the forward gears to get back on the main highway, and wished me good luck. A specialized dealership should never advise a customer to drive a severely compromised, unsafe vehicle back into traffic. The complete lack of assistance, basic safety concern, or guidance on alternative towing options was incredibly disappointing. Update: I managed to get the vehicle to a different Jeep dealership, where the staff took the situation seriously and took the vehicle in for service immediately without hesitation. That is how urgent safety issues should be handled.

Overall, my service was good, and they corrected a few issues. It was expensive, and it appears…read morethat some dealers and service companies in today's economy will utilize whatever means to get as much money as possible from you. I was upset because after leaving the parking lot, a part of my vehicle that should have been secured from the start fell apart, and if I hadn't done my research and spoken with management, it would have become a new repair job. As I previously stated, it came apart after less than a mile of leaving the parking lot The other concern is that the financing option should be more thoroughly stated up front. Yes, for certain people, it may be beneficial to avoid the excessive fees that these dealer services are imposing on their customers who want to use a credit card, and this is not just at this location.  Again, this may be a good thing for unforeseen car repairs expenses and if you have good credit, but customers should be aware that their debit card is required and that it will be deducted automatically from their checking account without their awareness once you are approved. Overall, your experience may vary, but that was my experience, and lots of things can be improved. This feedback is not because I am angry, at anyone there, but maybe to improve some areas, and put the customer back in focus. I only took one star off based on the overall experience.

Took my vehicle there cause it wouldn't start. My battery needed replacing. From the very beginning…read morethe customer service was horrible. My service advisor was running his mouth with another employee while I waited to be served. My car wouldn't start when I went to pick it up. I contacted the Service Manager and General Manager Mr. Cho to let him know of the poor service. I had to leave my truck Overnight because of their negligence. I Would never bring my vehicle there again!!! Worse service ever.

I have been on a search for a 2018 White Limited Outback for- what feels like forever. I have…read moresearched through all of Northern Virginia (I'm from Arlington, VA) and I finally found it here, in Waldorf. I contacted the dealership for a quote, countered with another dealers price match and headed over right away. As we pulled in, the car was already there, waiting for me to view it. The employees were incredibly friendly. I was greeted by the Sales Manager, Amanda, and she went to locate my salesperson, Angelo. It turned out he went for a test drive with another client, so Tara happily filled into and informed us of all the specs the outback had. She went over ALL of it. This is my second Subaru so I did a lot of research on the outback prior to coming and she verified EVERYTHING I researched. She happily took my husband and I for a test drive around the area and was very understanding when I told her how uncomfortable I was driving in an area I was unfamiliar with and she took me through a less busy route. Once Angelo was available, she handed us off to him but was still available for any additional questions. I knew the conditions I wanted to meet when coming in and Angelo met all of them with no fuss. He was very considerate of our time. We saw AJ in Finance shortly after. That process was as smooth as it could possibly get. Lisa went over some optional extras that could be added to our car for protection purposes and was very understanding when we politely declined. We were out of there quickly and drove the vehicle back to VA before traffic got bad. This, by far, has been my best car buying experience (this is also my 3rd car buying experience). No one pressured me to do ANYTHING. They were all understanding when I did or did not want to do something. I requested to have their sticker (and the previous dealerships sticker) to be removed and before I knew it, it was gone. I answered every tiny question I had with a smile. Even walking to the bathroom, the employees waved and smiled at me. SUPPERR FRIENDLY. They kept mentioning how quickly they want to get us out of there and we kept to their word, they got out of their quickly without low balling me on my conditions. Keep doing amazing work! They are an example that team work really does makes a difference to a customers experience. BTW- they are split with VW so if you're looking for a VW car, they got both car brands here.

I brought my 2016 Outback here because it was binding during low-speed turns and felt like the…read moretransmission was jerking into Park and Reverse with a noticeable clunk. I specifically chose a Subaru dealer because I wanted Subaru-trained technicians diagnosing an AWD/transmission issue. I was told the transfer clutch was bad and replacing it would address my symptoms. Based on that diagnosis, I authorized the repair. Communication was frustrating from the beginning. I initially approved approximately $700 in spark plugs but called the next day and asked not to have them done to save money. Afterward, the service writer repeatedly changed his answer about whether they had already been done. "I don't know" became an answer I heard far too often. To be fair, they eventually reduced the spark plug charge, although not the full amount. My bill was $2,777.22. I planned to pay by debit but decided to use my credit card for points. Only AFTER my card was processed did I discover a 3% fee, bringing the total to $2,860.53. The service writer told me he'd been telling customers about the fee all day but "just forgot" to tell me. Had I known, I would have used debit. Then came the bigger issue. When they called to say the car was fixed, I was also warned that my TCM "may go bad soon." I picked up the car, turned out of the dealership, and IMMEDIATELY noticed the binding was significantly WORSE. I turned right back around. My dashcam automatically records when the car starts. The footage showed the car being moved around the dealership but no public-road test drive that I could find. That mattered because I couldn't understand how anyone could have road-tested this car and not noticed what I noticed before I could even leave the dealership. After I raised the dashcam footage, I noticed it being disconnected during subsequent visits. I'm not speculating why. That's simply what happened. They then diagnosed the TCM as bad and replaced it at no charge. To their credit, that appears to have resolved the binding. But this is the heart of my complaint: if there was already enough concern about the TCM to warn me it might fail immediately after pickup, why wasn't that part of the ORIGINAL diagnosis? The jerking/clunk into Park and Reverse also remained. I was then told I needed an approximately $10,000 transmission. Later, the service manager told me they couldn't actually diagnose transmission issues because they didn't have a technician trained to do so. So how was a $10,000 transmission diagnosed? I was also suddenly quoted approximately $2,000 for valve cover gaskets despite having no known leak when the car arrived. When I asked why this wasn't found during their initial inspection, the service manager said they don't inspect "internal parts." I pointed out that they had just performed the spark plugs and were working directly in the valve cover area, where evidence of a visible leak could have been observed. After telling me they couldn't replicate the original jerking/clunk, the service writer also mentioned they had inspected my transmission mount and asked whether it had recently been replaced. I have since found multiple reports of similar symptoms involving the mount and plan to replace it myself. I'm NOT claiming the mount is definitely the problem, but I don't understand why it warranted their attention yet wasn't suggested as something to investigate before recommending a $10,000 transmission. I eventually escalated everything to the GM. He mentioned a $5,000 solution for my car. I immediately said I could do that. Only afterward did the conversation change to $5,000 being contingent on trading the vehicle in. My biggest issue isn't that an older car needed repairs. Cars break. My issue is that I made a roughly $2,800 financial decision based on the diagnosis I was given. Had I been told from the beginning, "Your transfer clutch is bad AND your TCM is bad or showing signs of a problem," I most likely would have found a way to trade the vehicle rather than put thousands into it. Maybe I still would have repaired it. Maybe I would have traded it. But that should have been MY decision to make with accurate information. To be fair, they replaced the TCM at no charge and reduced the spark plug charge. I appreciate both. But neither gives me back the financial decision I made based on the original diagnosis. I went to a Subaru dealer because I expected competent diagnosis, straight answers and clear communication. Instead, this experience caused me to lose confidence not only in this service department but in the Ourisman brand. I would not take another vehicle to an Ourisman dealership for service. I've dealt with Fitzgerald Auto Mall and, in my experience, their diagnostic process and communication have been significantly better. I spent roughly $2,800 before I ever got the complete picture. That's the part of this experience I can't get back.

have generally been satisfied with the dealership, but I was disappointed with my experience…read moreyesterday. I had a 1:00 p.m. appointment and waited three hours before being told it would take at least another hour. Customers should be informed in advance if the service may take four or five hours so they can make other arrangements. I was quoted approximately $800 for the brake service, but the labor cost was not clearly explained or itemized before I approved the work. After paying nearly $1,000, I realized that about $430 was for labor. The parts and labor charges should be clearly separated before the customer authorizes the service. I would appreciate it if you could review my invoice and consider an adjustment to the labor charge.

Took my 2006 Solara in for service by the last oil change sticker on the windshield witch still had…read more100 miles to go yet. they told me the tires for life program has ended due to have not seen the car in over a year. I explained to them the car sits a lot now that I'm retired and an oil change dont go by day to day or month to month that it go's by the next oil change mileage integral and I'm early. then they tell me I need an oil pan that is stripped out. I said how can that be you guys are the only ones changing the oil all these years. they said pans can wear out. as a retired mechanic thats bull! I said give back the car you can stick the tires for life where the sun don't shine and I will never buy a car here again. I will go to bayside for now on. beware! they don't stand behind the tires for life program.

I wanted to thank the great team at Sheehy Hyundai Waldorf for the excellent service provided for…read moreour car. The quality of the work and diligence were exemplary. The team at Sheehy always seems to go the extra mile to ensure that we are fully informed on the status of repairs, as well as the best plan of action going forward. During our most recent visit, the service team did an excellent job, and our Service Advisor, Jervon, was exceptionally professional and courteous as we worked through a major repair need. Jervon has consistently provided an important level of continuity and care for our vehicles, quickly scheduling service appointments while remaining accessible, responsive, and in contact throughout the entire service experience. Please continue staffing your Service Department with high-quality professionals who represent your dealership in such an outstanding manner. Thank you to the entire service team for consistently providing excellent automotive service and customer care.

I enjoyed the experience of waiting for my car. Nice service agents, clean and comfortable waiting…read moreroom with a TV, and fast service.

I had a really solid experience with CarVault. From the moment I walked in, the team was…read morestraightforward and respectful--no pressure, no games. They actually took the time to answer my questions and made sure I understood everything instead of rushing me into a decision. What stood out most was how smooth the whole process felt. The car was exactly as described, clean, and in great condition. Pricing was fair too, which is rare these days. You can tell they care about their reputation and not just making a quick sale. Overall, I'd definitely recommend CarVault if you're looking for a reliable dealership that treats you right. I'd come back again without hesitation.

I would definitely recommend checking out CarVault and the team, if you want someone to take care…read moreof you like you're apart of their own family, then definitely ask for Mason, he's the tall guy there, very genuine and down to earth staff, they make the car buying process so smooth, no pressure dealership and they keep it real! They don't sugar coat things and make you false promises like other dealerships, I've never experienced such a warm and welcoming environment at a car dealership before. I'm glad to have came here and I'm looking forward to any future experiences! 10/10 hands down, highly recommend!

RUN AWAY! Worst dealership ever! They put the wrong types of tires on my front and back wheels on…read moremy Corvette C8 and they refuse to provide a solution! I am so mad that I went with these people. They are horrible and never call back when they say they will.

My husband took our Cadillac Escalade to Waldorf Md Cadillac on request of a recall of airbag and…read morethey ended up not fixing what the recall was for but gave my husband a list of other things they said needed repair . My husband to our truck to our Local Mechanic and the check the truck out and he said that there was not one thing on that list wrong with our Escalade . Insult to injury they did not return our wheel locks .

I'm not a person who automatically takes my car to the dealership for service. Obviously if a car…read moreis under warranty it makes sense. However, what if the dealership service department Sucks? Luckily Bayside does not suck. So I don't have to figure that out. They are wonderful. They don't over or up charge you. I have to say I have been pleasantly surprised every time. I guess I should stop being surprised. I have a Kia Stinger which is not your typical Kia. It is a sport sedan or hatch back or fast back? I'm not really sure. I am sure I love this car. It compares to any Italian German sports sedan costing $80,000 or more. So maintenance can be tricky if you don't keep up with it, but it has not been expensive. My warranty is covered the few small things that have gone wrong, the horn, and a fuel pump none of which have stranded me all of which the dealership has dealt with quickly with no hassle,. The staff are very nice people. The best dealership experience I've had. I've been buying cars since the 80s. I'm so relieved that I can rely on Bayside Kia to keep me on the road affordably. Good employees make a difference!

Extremely dishonest pricing. While the sales guy I was communicating with was nice enough, the…read moredealership practices in terms of how they advertise borders on scam. They advertise every single rebate in the discounted price without telling you so -- meaning you'd need to be a military college student first responder to qualify for their advertised price. Second, they add the destination charge on top of MSRP -- when MSRP already includes destination charge! Ended up buying from Darcars Kia, who, while their price was more or less in line with Bayside, were extremely transparent up front with their pricing.

After our deal at a different dealership fell through we called this dealership and spoke to…read moreTyrone. He was able to get my husband to agree and come in immediately to see the vehicle he wanted. We were treated like we were long time friends, never felt pressured and everything we wanted in the vehicle is what they had ready for us. If you know what you want and what your expectations on cost are don't hesitate to call Tyrone and let him know what you want. We were there about an hour and so happy.

I purchased a new vehicle in April and have attempted to have it fixed twice now. They had it for…read more3 weeks recently and have been unable to resolve the issues. Today they offered me $25k to trade it on a new VW. They will rip you off on trades and new cars too. Buyers beware.