THE IRBY: WHERE REPEATED VIOLATIONS GET REPORTED -- AND THE PEOPLE CAUSING THEM STILL GET…read moreACCOMMODATED.
If you want to be disruptive late at night or create ongoing issues for neighbors without much accountability, this may be the place for you.
I've lived here since the building first opened (within the first year), so I've seen management change multiple times. The biggest issue, by far, is how situations between residents are handled.
I am currently dealing with an ongoing situation with a neighbor that escalated to the point where outside authorities became involved and formal documentation was created. It was made clear things worsened partly because management did not step in earlier. Even after providing information and evidence, nothing has been meaningfully resolved. The resident has been allowed to remain and renew their lease, which means I am still living near someone who created a hostile situation.
It started with excessive stomping, dragging and collapsing bedroom furniture, and repeated noise during quiet hours. Management told me to call security so complaints could be logged. After two calls, security brought the resident directly to my door around 2:00 AM to confront me -- even though complaints are supposed to be anonymous. That alone should never have happened. The situation was serious enough that the officer involved was later removed by the security company, but management still did not hold the resident accountable.
The resident later returned to my door again, despite being told not to, and left a written note that became part of a formal report. Authorities were involved more than once, and everything was provided to management. The only guidance I received was to keep calling security, which honestly just made things worse.
For about a year, multiple times a week -- often multiple times in the same night -- my partner and I are woken up by loud impacts coming from directly above our bedroom that sound and feel like furniture being dropped or breaking onto the floor. The ceiling and walls shake, followed by objects hitting walls and being dragged. Even after security addresses it, the same behavior often continues later that night. This has gone on for months and still happens, completely disrupting our ability to sleep or feel comfortable at home.
There is documentation of all of this -- videos, security logs, staff awareness, and outside involvement -- and the resident is still there.
Eventually I spoke with a regional manager who acknowledged the situation should never have gone on this long. Around that same time the property manager was replaced. The new manager initially told me the resident would relocate or be given notice and mentioned that normally multiple complaints are enough to take action. Later, that changed, and they began trying to accommodate the resident with no timeline.
What makes this harder to understand is how serious the situation was considered in other ways. It was enough for the security company to remove the officer involved. It was enough for management at the property level to change after the regional became aware. It was enough for me to be told I could break my lease early if I wanted to leave. Yet the person who created the situation has been allowed to remain and is being accommodated.
So now I am in a position where I will likely have to move out early -- while waiting on a new home that is under construction -- which could mean moving twice within a short period of time. Meanwhile, the person responsible remains in place.
Honestly, the inconvenience of moving is one thing, but the mental and emotional toll of dealing with this for an entire year is worse. Being woken up abruptly multiple times a night, dealing with ongoing disruption, and feeling like nothing is enforced is exhausting. Allowing someone to continue living in an environment where they repeatedly cause issues for another resident says a lot about how much resident well-being is prioritized.
There is a clear difference in how rules are enforced depending on the individual. Resident quality of life is not a priority here.
Aside from the specific issues with the neighbor, they do not enforce trash valet policies consistently. People leave trash out, including over weekends, without consequence. This is also a non-smoking building, but you will smell weed in hallways and inside units through the vents. I have asthma and made that clear. Maintenance has tried to help, but enforcement is ultimately a management issue.
If you are looking for a place where peace, sleep, and basic comfort are priorities, this has not been my experience at The Irby -- especially under Bell Partners.
Spare yourself the stress and think twice before choosing this building.
